Moodings Reviews 4,808

WARNING, DO NOT BUY: No item delivery, no answer from customer support, website seems broken, I believe Moodings went bankrupt/tries to run off with last unfulfilled order payments.

Seven months ago, I ordered (and fully paid) for a dining room table. Until now, the table has not arrived.

However, what makes matters worse, is that Moodings does not even reply to my emails or proactively communicate the delivery status. I really have the feeling that they took my money and that's it.

What frustrates me is the inferior customer service. I advise everyone to pay more somewhere else and avoid Moodings by all coat. In my case, I have learned and hope to get my 2000 € back...

I ordered a coffee table in early January. When I received it two weeks later I noticed that it was the wrong size so I created a ticket in their customer support about this. Even though I sent picture of the paper with information of the delivered product telling dimensions (I received a smaller table than I ordered) I was asked to assemble the table to see if it is wrong. I didn't but instead I sent more pictures with measurements of the package.
Then I was asked if I wanted to buy the table with reduced price. This is fine I guess but I didn't want that.
I got the response that they would arrange a "pick and return". Great I thought and I waited to get notification on when it was about to be picked up. Nothing happened so some more messages were sent but still I'm here with a table I don't want to keep and about 320€ less in my account.
I think this is very poor customer service. Maybe they don't want their table back but I sure want my money.

Like many others, I have been waiting months for a delivery from Moodings. Earlier I had contact with customer service and received an answer that an item from my order was not in stock, but now I can no longer get in touch. I also want a refund of my purchase amount for the other item that I never received.

However, if they are indeed bankrupt, as several people here already say, that is a very sad thing for their customers who still have to receive items of considerable value.

Hi Moodings,

As I see I've got the exact problem as many other people here who had written comments about delayed dispatch. There is no contact with your shop since December even though you sent me an email that my order is ready shortly after I've placed the order. I've already sent you an email but there is still no response.
So my question is where is my package????
In cases like this there are many institutions which provide a great service to secure consumer right. I hope you won't force me to look for that kind of help.
I'm looking forward to hearing from you.
Order Nr M248208

Order was placed on 26.01.2022, website had information about 7-10 days delivery - today we have 11.05.2022, despite several attepts to contact the vendor about new anticipated delivery date response was that they don't know - after canceling the order no reply at all and no money refund.
Case was reported to PayPal and I hope that full amount will be charged back.

I bought one item previously with no issues but second one is an absolute nightmare, I strongly do not recommend buying anything at Moodings.

This website is a scam. Customer service does not reply, we cannot get our money back for purchase made that was delivered damanged. Many people are complaining on social media. Some think that the website is bankrupt. AVOID AT ALL COST.

Company went to bankruptcy. If you want your money back, write a claim to a lawyer, there is an email in the bottom of the web page.

Everything was working fine so far but from 4th of May they are bankrupt.

No answer/delivery since +2 months now!
I ordered a chair worth 500€ and 1 month later with no explanation they told me the article is not available anymore. It's now been 2 month and I didn't get reimbursed and customer support doesn't answer to several emails/tickets support!

DO NOT BUY HERE

They are on BANKRUPTCY!!!! I called their supplier and informed me of the situation… They sell non existing stock! I will make all legal actions to be fully refunded. Do not buy anything!!!

Still no delivery after months and not even an answer from the customer service!!
I have ordered a wall cabinet for an amount of almost 3000 EUR (!!), it was supposed to be available in 7 to 10 days. It's been more than 2 months and a half and I still haven't received anything! I tried to contact the customer service two times by email, no answer at all (while they pretend to be replying in 24 hours), and then I tried to contact them by phone multiple times and no one is picking up (I just get an automated message and then the phone hangs up).

Now I am really desperate about my order and/or how to get my money back. This website is really not serious at all, don't make the same mistake than me, don't order there!

NB: I don't believe there is an issue with the supplier - Moebe - because on the supplier website I see that all furniture are still available in stock.

WARNING! They take your money and do not send the thing you ordered. Really bad store. Ordered from Sweden and thought i could trust our danish "friends" but nope.Customer service do not answer. Do NOT shop from this site!

This shop will be closing soon - we are waiting since January to have a lamp delivered. What we have been informed along the way have all been lies, and everything points toward Moodings closing and running from their responsibilities. We'll see what name they will use when they reopen.
Now their phones are "in disorder" as well.....

I ordered three vases on February 21st (and the items were listed as either in stock or deliverable within one to two weeks). I have yet to receive anything. I have emailed several times and have not received any update. Beware!

Absolutely horrible customer service! I’m still waiting for my furniture/lamps I ordered many months ago. No respons from Moodings. Don’t order from this company!!!

I ordered a product worth 600 euros from them. I wrote to them several times to cancel my order and return the money. Because it did not arrive on time. I did not receive this product or the money. I do not recommend them! Inadequate!Not correct!

I bought something in January with 6-8 weeks of delivery time. It's now the end of April and they can't even tell me when they will get the item. Avoid these scammers at all cost. I'm pretty sure whatever they're doing is illegal.

I placed an order for 312 euros for a coffee table that I never received (it's been months now). I have tried to contact them several time to cancel the order and get refund but they don't answer.

I on Monday I do not get a message from Moodings, I will contact 'UFC Que choisir' or other consumer association to start a procedure and see how to recover my money

Do not buy anything through moodings, you will loose your money. It is a scam

Similiar experience to last negative reviews, waiting 8 weeks no delivery date as goods with supplier. Requested refund but no response. Anyone managed to get a full refund? The website states Moodings APS is under Rekonstruktion? May have to report them to the Danish consumer ombudsman as they are still sending me offers that they are unable to fulfill

Still waiting for our product. We’ve sent an e-mail, but did not get a respond.