Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
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I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Edited: After getting in touch with someone via Whatsapp they discovered my original package had gotten lost in transit and promptly offered to reship my order. **** I placed my order on 1/19, re... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Above and Beyond Service
I recently placed an order with Moodylenses for some lenses. After noticing my order status wasn't updating and shipment wasn't processing, I contacted their customer service via WhatsApp after hours.
I received a prompt reply from a representative named Rei the following morning. I explained my concern, and Rei immediately addressed the situation. They informed me of a system issue and resolved it very quickly without any delay.
In all my experiences with various online stores, I have never encountered a customer service representative who handled an issue so promptly and professionally. Rei’s efficiency and outstanding work ethic are truly impressive. The personalized touch and sincerity they demonstrated ensured me that the issue was fully resolved. This level of service is rare today, especially with the prevalence of AI responses.
I deeply appreciate Moodylenses' commitment to their customers and will certainly continue to shop with them. Thank you, Moodylenses, and thank you, Rei.
November 6, 2025
Reply from moodylenses
Dear Eddyson, thank you so much for taking the time to share this =D We’re really grateful for your kind words, and we’re glad the issue was sorted out smoothly for you. We always try to be as quick and clear as possible when assisting our customer. We appreciate your trust in us, and we’ll keep doing our best for you every time you shop with us ✨
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Good quality and reasonable price!
Good quality and very reasonable price!
November 7, 2025
Unprompted review
Reply from moodylenses
Thank you so much, Kianne. We’re really happy to hear the lenses feel good in both quality and price. It’s great having you with us =D
Received
Received! Thank you so much! It's a pretty lens I choose, will buy again!
November 4, 2025
Unprompted review
Reply from moodylenses
Dear Aren, thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying your new lenses and can’t wait to have you shop with us again^^
You dont get a tracking number to track…
You dont get a tracking number to track your order, or at least there was no sign of it.
November 3, 2025
Unprompted review
Reply from moodylenses
Hi Veronica, we’re really sorry for the trouble with tracking your order. Sometimes emails don’t get delivered to Hotmail accounts, so it’s possible that’s why you didn’t receive your tracking number. To help you right away, please reach out to us via WhatsApp or send us a DM on Instagram. We’ll make sure to assist you and get your order details sorted.
The most ridiculous service ever
I had made a huge order on october 10th and been checking weekly to see if the lenses would change status to shipped but after 3 weeks i see nothing. So i decide to write to their customer service, which surprise surprise, takes another whole week for them to write them back and guess what they say?
" your order did ship on the day you ordered it 3 weeks ago but we had some delays and now (3 weeks later which we probably would've never contacted you and pushed it under the rug if you had forgotten to check on it) we need a confirmation from the client to resend it"
I mean duh? You couldn't have resent it 3 weeks ago when you messed it up??? But now you want a confirmation that i want what i paid for THREE WEEKS LATER? Or what? You never refunded it either so were you just gonna pocket the money? Like wow.. it's crazy how ridiculous these scammers get away with probably a lot considering most people probably wouldn't have checked their order status to some shady website.
Dont let the pretty lenses fool you, try a different brand, there are several others.
November 2, 2025
Unprompted review
Reply from moodylenses
Dear PP, we’re very sorry for the frustration caused by the delay and lack of timely updates. We understand how upsetting this must have been and sincerely apologize. Please contact us directly so we can assist further and resolve any remaining issues.
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Reply from moodylenses
Dear Kristen, we’re thrilled to hear that our customer service made a positive impression, it really means a lot to us. We look forward to helping you again in the future!
Reply from moodylenses
Linda, thank you for sharing your experience! We're so glad to hear your experience. Thank you for being part of our community^^
Really easy to navigate. Wonderful
Really easy to navigate. Very trustworthy and quite fast shipping. Super quality ok the lenses and look absolutely amazing.
October 29, 2025
Unprompted review
Reply from moodylenses
That’s wonderful to hear, Denis 🥰 It’s great to know the lenses and delivery met expectations!
Your costumer service is so nice and…
Your costumer service is so nice and also the quality
October 28, 2025
Unprompted review
Reply from moodylenses
That’s so lovely to hear, Jennifer, really appreciate the kind words✨
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10/10 experience
This company shipped way faster than others in my experience. The packaging was gorgeous and easy to open. The products were displayed accurately online.
October 28, 2025
Unprompted review
Reply from moodylenses
Thanks so much, Monica! We’re so happy the delivery and packaging made a great impression, it means a lot to hear that everything arrived just as expected^^
I like my purchases
I like my purchases, it’s very comfortable and high-quality
Thanks to all your team for producing this product .
October 26, 2025
Unprompted review
Reply from moodylenses
Happy to hear you like it as we do, Aysan! It means the world to our team to get a shout-out for their hard work! 😊
Reply from moodylenses
Thank you for kind review, Amanda! We love hearing that you're happy with the quality and we truly appreciate your recommendation 💕
They were great
October 24, 2025
Unprompted review
Reply from moodylenses
Thanks so much, Alyssa! We’re really glad to hear that, appreciate the kind words 💕
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I have been Moody lenses fan
I have been Moody lenses fan and this was my third or fourth ordering from them. Their lenses are comfortable to wear and I really love it. Unfortunately, this time I had forgot to input my address correctly and the package was undelivered for the first time. Thanks to Summer who is customer support from moody, who has been following up and checking with my order until it was delivered it to me correctly. Thank you support team for excellent customer service. 🥰😍
October 10, 2025
Unprompted review
Reply from moodylenses
That means a lot, Nay Chi 🥰 thank you for sticking with us through lots of orders! We’re so happy to hear we was able to help and get your package sorted out. It’s always a pleasure taking care of long-time Moody fans like you.
I’m obsessed with them
I’m obsessed with them, looks so natural . Moreover it’s not blurry at all , and totally comfortable to where them whole day.
October 23, 2025
Unprompted review
Reply from moodylenses
So happy to hear that, Mia! Natural and comfy is exactly what we hope for every time. Thanks for sharing this =D
Reply from moodylenses
Thanks so much, Qurratu! Hope you’ll enjoy exploring the lenses just as much as browsing them =D
I never received my order
October 19, 2025
Unprompted review
Reply from moodylenses
Hi Julie, we’re so sorry for the worry caused. After checking, it seems the package hasn’t been delivered yet as it’s still in transit. We’ve already sent the current tracking details and shipping status to your email, please have a look in your inbox (and spam folder just in case) for the update and tracking number. Thank you for your patience while the delivery is still on its way.
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Lenses so comfy I forgot I had them on
The contact lenses are always so comfortable to wear and it matches my eyes so much that my friends were confused😂
My friend is now also a customer of moody!
Have a good day ahead team!
October 19, 2025
Unprompted review
Reply from moodylenses
We’re so happy to hear the lenses feel that comfy and blend naturally, Raphaella! That’s exactly what we aim for ^^ It’s amazing that your friend became a Moody fan too and wishing you you a lovely day ahead ✨
Moody Lenses had great customer service…
Moody Lenses had great customer service and response time. I had an issue and needed my order by Halloween and they made sure after choosing express shipping to ship it the same day and it’s already coming 4 days after I got express shipping. Quick response time and awesome company. Have ordered before and will order again
October 18, 2025
Unprompted review
Reply from moodylenses
Thank you so much, Kara! That’s wonderful to hear. It means a lot that you’ve ordered from us again, and we truly appreciate the trust and kind words💕
Absolutely love the colored lenses I…
Absolutely love the colored lenses I got! Fast shipping for it being international and really easy to put in. Accidentally ordered my package to the wrong address and they had a quick response and fixed it right away!
October 14, 2025
Unprompted review
Reply from moodylenses
Thank you so much, Alivia! We’re so happy you love your lenses and that everything worked out smoothly with your order, we really appreciate you sharing this^^
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