moodylenses Reviews 

363
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and comfort of the products, noting that the lenses feel soft and are suitable for long wear, even for sensitive eyes. Many appreciate the wide variety of natural-looking colors and designs, finding them durable and comfortable for extended periods without irritation. However, some customers noted concerns regarding order processing and delivery, experiencing significant delays or not receiving tracking information. Additionally, some reviewers were dissatisfied with customer service, reporting unresponsiveness to inquiries about delayed or missing orders, and in some cases, rude interactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, comfort, and vibrant color... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers consistently receiving... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are often five-star, durable,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times, some... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more

Company replied

Rated 4 out of 5 stars

Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more

Company replied

Rated 4 out of 5 stars

Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more

Company replied

Rated 4 out of 5 stars

I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more

Company replied


3.9

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(363)

248 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

love the contacts and the sale is…

love the contacts and the sale is insane i got 3 contacts for free and i rlly love all the colours and it doesnt irritate my eyes at all

November 22, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Nysha, so happy to hear you’re enjoying the lenses and the colors worked out well for you. And yes, that sale was a fun one! Thanks for sticking with us and being part of the Moody community 💛

Advertisement
Rated 1 out of 5 stars

They were misleading in their…

They were misleading in their advertising and had completely unprofessional customer service, with “Rei” being sarcastic throughout the conversation.

November 25, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Ophelia, we’re sorry to hear the experience didn’t meet your expectations — that’s never what we want for our customers. To clarify, the promotion was applied correctly, and there wasn’t any misleading information involved in the offer. Regarding your concern about the interaction with our support team, we appreciate you bringing that to our attention. We’ll make sure it’s reviewed, as respectful and clear communication is something we care deeply about. We hope any future experience with us feels smoother and more positive.

Rated 5 out of 5 stars

Affordable and pretty

November 24, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for the review and for being part of our community, Paris. It means a lot to us ;D

Rated 5 out of 5 stars

Customer service got back to me quickly…

Customer service got back to me quickly after I had to alter the details of my order. Took about 10 days to reach me and all the lenses are protected well.

November 20, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

jungkz.x, thanks so much for sharing your experience =D
We’re really glad the address update went smoothly and that everything arrived safely. It means a lot knowing the experience felt easy on your side. Appreciate you choosing us 🥰

Rated 1 out of 5 stars

I haven’t received the contact lenses…

I haven’t received the contact lenses at all

November 23, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Jenifer, really sorry for the worry this has caused. The parcel is still on its way and hasn’t reached the final delivery stage yet. The latest tracking details have been sent by email, so the journey can be checked anytime using that tracking number. If any trouble checking it, our support team is happy to help further :)

Advertisement
Rated 5 out of 5 stars

First time buyer

Wearing my first pair of lenses. They are as I expected, appearance wise. Comfort gets a 8 out of 10 but I can get used to them through time. I recommend. Went & bought 6 more sets after this trial buy. I hope Ifound my permanent eye contact shop. Thank you.

November 22, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for sharing your experience, Care. We’re grateful to be part of your lens journey, thank you for choosing us 💕

Rated 5 out of 5 stars

Excellent

Excellent! Loved the color ordered arrived fast

November 21, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you, Ms Medina. We’re really happy the color turned out great for you and that it arrived fast. Appreciate you sharing this with us💕

Rated 4 out of 5 stars

I love how well organized your website…

I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look for the sale items and the 3 set items. I had to scroll to find those. That was a little annoying. 2-all the photos have the same colored original eyes, so I couldn't really tell what the contacts would have looked on my color eyes. Granted anyone with light eyes, the colors may stand out more, but with dark brown/black eyes, some of these colored contacts would look fake. I personally want contacts to look somewhat real on my eyes. It was really hard to tell what the actual outcome would be and honestly, I hope I picked well. Either that these 2 issues, I do love the contacts and the multitude of options Moodylense offers.

November 20, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for the thoughtful feedback, Sarah, we really appreciate it =D
We’ve already shared your comments with the team, especially about navigation and photo variety. We’re also glad you’re enjoying the lenses overall, thanks again for helping us improve.

Rated 4 out of 5 stars

good quality!!

my lenses took a while to come in, but in the end it was all worth it. i love the color on me and i can’t wait to wear it out!!

November 21, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you for sharing this, Kangshee. Shipping can take a little longer depending on the destination country, so we truly appreciate your patience. We hope you enjoy wearing them out! =D

Advertisement
Rated 5 out of 5 stars

Excellent Quality Lenses and Exceptional Customer Service

Their lenses are amazing. Super comfortable, gorgeous colours, and really high quality. Customer service is honestly top tier: fast replies, very polite, and they solve any issues right away. I’ve had such a smooth experience from start to finish. Highly recommend!

October 7, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for this, Maggie! Reading your feedback genuinely made our day =D We’re really happy to hear that the lenses feel good on your eyes and that the colours turned out the way you hoped. We’re grateful you took the time to share your experience.

Rated 1 out of 5 stars

I placed my order on November 11th

I placed my order on November 11th, and I have not yet received it. Furthermore, I have not received any tracking information or update notifications regarding the order status.

November 21, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Hi Doris, thank you for sharing this, and we’re really sorry for the frustration. We’ve already replied to your email, and the issue on our side has been resolved. Your parcel is now scheduled for pickup and will be on its way to you shortly. We appreciate your patience while it makes its journey to you.

Rated 4 out of 5 stars

Love moodylenses from Canada!

I've been wearing meteor funk for a few years now, and I've gotten lots of compliments about it! Love that moodylenses is efficient with shipping, has environmentally friendly packaging, and I've never had issues with the product.

Why not 5 stars is because I just ordered Breathe+ because I need to wear contacts for a longer period and I haven't tried them yet, but I did find the Breathe+ series to be lacking in variety. Also I only purchase during the sales because it is USD otherwise it can be a little pricey for me.

I do recommend moodylenses to friends, it's just hard to give a full 5 stars because I don't publicly promote you guys and there's other options out there. I know all companies care about 5 stars now and that's all they push for, I hope you actually take the time to read why I give 4 instead of 5. Don't just use these for marketing data/content (I used to be in marketing myself), I'd appreciate you taking the time to read what I wrote. Thanks from Canada :)

November 20, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Dear Missy, thank you for taking the time to share such thoughtful feedback; we really appreciate it. We’ve already passed your notes about Breathe+, pricing, and variety to the relevant teams to review.

As a small thank-you for your sincerity, we’d love to offer you a discount code for your next order. Feel free to message us on WhatsApp, and we’ll send it right over :)

Rated 5 out of 5 stars

Best contact website honestly

Best contact website honestly! I hate buying anywhere else ! Clean , good service , professional and it comes very fast

November 18, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

We’re really happy to know you love our products and the whole experience, Lena 🥰 It really means a lot that you prefer shopping with us over anywhere else.

Advertisement
Rated 5 out of 5 stars

Loveee Moodylenses

Loveee Moodylenses! My favorite place to get my contacts from

November 16, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thanks so much, Rusha. It means a lot to hear moodylenses has become your go-to place 🥰

Rated 5 out of 5 stars

Everything was great

Everything was great. Thanks

November 13, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you, Zhandos, we’re really glad everything went well for you! =D

Rated 5 out of 5 stars

Superb customer experience!!!!!

I had a superb customer experience with Rei at MoodyLenses! I had made 2 large orders of the wrong prescription, and she was able to walk me through the process of exchanging them for the correct strength. She was very patient, and extremely friendly, explaining everything very clearly so I understood the terms. I love their contacts becaise they have flattering styles that look more natural on an Asian like myself, and highly recommend them. I will definitely be coming back for more!

November 13, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much for this, RB✨ We’re really glad everything was sorted out smoothly, we appreciate you staying with us, and we’ll be here anytime you need help again =D

Rated 5 out of 5 stars

You are amazing

You are amazing! I’ve known your website for a year now, and I always tell my friends about it and the great service you provide. I wish you even more success and all the best! 🌟

November 9, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you so much, Noor. Hearing that you’ve been with us for a year and even recommend us to your friends truly means a lot to our team. We’re really grateful for your support and your kind wishes =D

Advertisement
Rated 4 out of 5 stars

Great colour choices !

Great colour choices !

November 8, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you, Gloria! We’re really glad the colour range stood out to you, and we hope you find even more shades you love next time^^

Rated 5 out of 5 stars

Love all the color choices

Love all the color choices, got my lenses and I am impressed with how soft and hydrating they are. Coming back for more!

October 29, 2025
Unprompted review
moodylenses logo

Reply from moodylenses

Thank you, Jenni! It’s great to hear you feel of the lenses hit the mark for you. We appreciate you coming back to us again^^

Rated 5 out of 5 stars

Above and Beyond Service

I recently placed an order with Moodylenses for some lenses. After noticing my order status wasn't updating and shipment wasn't processing, I contacted their customer service via WhatsApp after hours.
I received a prompt reply from a representative named Rei the following morning. I explained my concern, and Rei immediately addressed the situation. They informed me of a system issue and resolved it very quickly without any delay.
In all my experiences with various online stores, I have never encountered a customer service representative who handled an issue so promptly and professionally. Rei’s efficiency and outstanding work ethic are truly impressive. The personalized touch and sincerity they demonstrated ensured me that the issue was fully resolved. This level of service is rare today, especially with the prevalence of AI responses.
I deeply appreciate Moodylenses' commitment to their customers and will certainly continue to shop with them. Thank you, Moodylenses, and thank you, Rei.

November 6, 2025
moodylenses logo

Reply from moodylenses

Dear Eddyson, thank you so much for taking the time to share this =D We’re really grateful for your kind words, and we’re glad the issue was sorted out smoothly for you. We always try to be as quick and clear as possible when assisting our customer. We appreciate your trust in us, and we’ll keep doing our best for you every time you shop with us ✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look