Moofreechocolates Reviews 116

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and taste, often highlighting their suitability for various allergies and dietary needs. Many appreciate the ease of ordering and the prompt, well-packaged delivery service, noting that items arrive in perfect condition. The value for money is also frequently mentioned as a positive aspect. However, some people were dissatisfied with the sweetness of certain chocolates, finding them too sugary or not "chocolatey" enough. A few customers also felt that some products, like the Rocky Road Easter eggs, were misleading in their appearance, suggesting they were just hollow eggs with minimal additions.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the delicious taste and... See more

Quality

People report positive experiences with quality. Many customers praise the amazing and delicious taste of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the swift and prompt... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of ordering,... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight the good quality and fair prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the regular updates informing me of new products and offers. The website is easy to navigate and my granddaughter loves looking at the pictures of the things we are buying for her. Moo free doe... See more

Rated 5 out of 5 stars

So easy to order online through their shop. I've always had updates and great communication from the team, for instance when the weather is to hot they'll let you know that postage will be held unti... See more

Rated 5 out of 5 stars

Love this company. Always great service. Also love how you can buy all the wonky chocolate, great way to reduce waste. I buy my chocolate in bulk as it's cheaper than buying in the supermarket. And it... See more

Rated 5 out of 5 stars

Really easy to order. Great value. Arrived on time well packaged. Exactly as described. Excellent quality. Taste lovely. Got loads of wonky chocolate two large bags. The moo teasers taste amazing. M... See more


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4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lactose free cake

I ordered milk baking drops and some seconds of white Easter eggs, both to make a lactose free cake (chocolate with white chocolate buttercream). Both milk and white melted easily and became smooth, the chocolate was easy to work with and incorporated into the cake batter (milk) and 'butter' cream (white) easily. The taste and texture of the result was very good - easily as good as with conventional chocolate.

My order was dispatched within 24 hours and delivered the next day;; it was clearly marked not to leave in the sun (so the postman took steps to ensure it wasn't)

Very happy with my order and will certainly be using for the lactose free element of my daughter's wedding cake in the Autumn.

May 19, 2025
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Rated 5 out of 5 stars

Great chocolates

He ease of ordering and the quick delivery of the chocolates. My grandson has quite a few allergies, so the moofree, website is brilliant for him.

May 21, 2025
Rated 5 out of 5 stars

Casein Intolerance

My daughter has an intolerance of casein, and was feeling quite down recently. I had Moofree send her a package of dairy free chocolates, which cheered her up no end!

May 14, 2025
Rated 5 out of 5 stars

Brilliantly packaged and fast delivery

I ordered some dairy free chocolate for my Gran's 95th Birthday (who has a diary intolerance). I have tried some of it and it tasted amazing. The parcel arrived very quickly after ordering and the chocolate was very well packaged and protected inside

May 23, 2025
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Rated 5 out of 5 stars

I love Moofree chocolates

I love Moofree chocolates! I cannot have dairy due to a chronic digestive disease so it's nice to have a variety of treats that actually tastes yummy! Well done 👏

May 23, 2025
Unprompted review
Rated 4 out of 5 stars

Great choice of flavours.

Always well packed and quick delivery time.
The chocolates are delicious and great choice of flavours.
We can only afford to buy the reduced chocolates as we find them on the expensive side.

May 14, 2025
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Rated 5 out of 5 stars

Wonderfully safe

Amazing company, great customer service, very fast, friendly and helpful responses

They make amazing products that are safe for so many allergies while still being delicious!

May 12, 2025
Rated 1 out of 5 stars

Moofreesas easter egg

I bought the moofreesas easter egg. The box had no plastic window, so I assumed there would be no plastic, which I wss very happy about. When I opened it I found that the egg was indeed encased in plastic, so it seemed the only reason the egg wasn't visible from the outside is because it's really small. I was so disappointed, and the taste wasn't great. I won't be buying Moo Free products again.

April 20, 2025
Unprompted review
Moofreechocolates logo

Reply from Moofreechocolates

Hello Kathryn,

We are sorry to hear that you were disappointed with your Moofreesas Egg. The inserts that we use in our packaging is made from 100% recycled material. Please see the link below for more information about our packaging choices which you may find useful.

https://www.moofreechocolates.com/blogs/news/why-plastics

Kind Regards,
The Moo Free Team

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Rated 5 out of 5 stars

Treated my family to a big order

Treated my family to a big order
Well maybe just me as a perk up, was so excited to see a big box arrive filled with chocolate and everyone as delicious as the last (which is a lot) lovely customer service and fast free shipping. Not the first time I’ve ordered and definitely not the last. Am willing to be a taste tester for any future products :)

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing chocolate & customer service …

Not only amazing dairy free chocolate which is perfect for avoiding my allergy but also fabulous customer service - shoutout to Claire Yelland - who took my issue on Wednesday and immediately posted out my choccies which I received today, Friday! 100% recommend!

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

Truly disgusting taste & texture

I appreciate anyone trying to cater to the vegan Market but their cookie crunch is the worst vegan product I've tried. Described as tasting 'creamy', it has an awful chemical taste with a plastic like texture. With so much variety in this area, I have no idea why this product is still on shelves.

February 11, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

Tried a couple of products for my vegan friend but could only give her the chocolate bars as the chocolate pieces did not arrive packaged, as shown on the website. They came in two thick blue plastic bags. - not great to gift and terrible for the environment

September 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing chocolate

What can i say apart from what an amazing company the chocolate is perfect tastes amazing packaging is handled with care and dispatched quickly and great prices to match customer care is remarkable so polite just an amazing company I've bought regularly from moo free and I will continue to do so A+++++

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting inedible fake chocolate

Disgusting inedible fake chocolate - in addition to a paltry 30% cocoa the white chocolate Easter Egg we had the misfortune to be given had so many ingredients its got to be ultra processed food - you'll never convert people to veganism with this!?

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Easter eggs not egg shaped!

Had the Easter egg hunt kit from them every year so that my daughter doesn’t miss out on the egg hunt. So disappointed that this year they’ve stopped doing eggs and instead inside are tiny flat egg shaped chocolates in wrappers! Now my daughter will be doing an egg hunt with other children who are all getting eggs (proper egg shaped eggs!) and she won’t. Just feels like a step back in terms of inclusion and not inline with what the brand did represent.

March 31, 2024
Unprompted review

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