The customer service team was very polite and apologetic throughout. However, the order took far too long to arrive, and I had to constantly follow up because the information I was given about its s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a few jumpers for my husband and a handbag for myself. The jumpers were a great quality and fit my husband perfectly. I absolutely love my new handbag it even came with a branded dust bag... See more
Company replied
I Ordered a Conte of Florence Sweater and 1969 Italia T-Shirt and I am really happy with my purchase, The quality of the materials in both are of the highest. The Delivery was quite quick too, I order... See more
Company replied
Bought 2 watches really nice but a lil dearer than they should have been and the face I'd liken to be bigger that's my fault buy otherwise grand no problem except late delivery but again really happy... See more
Company replied
Company details
Written by the company
Moon Behind the Hill is an Irish online designer outlet store specialising in contemporary men's and women's designer fashion. Our goal is to deliver high quality clothing, footwear, jewellery, watches, bags, accessories and eyewear from bang on trend fashion designers and brands at prices you can afford. The strong relationship and collaboration we have with our high-end suppliers elevates Moon Behind the Hill to allow us become the foremost online destination of luxury discount fashion shopping in Ireland. We believe that the high degree of quality provided by the brands that we stock will never go out of fashion. By offering exciting, desirable and unique past season items from over 500 of the world's leading fashion designers and lifestyle brands we have created a coveted collection of stylish high quality 100% authentic merchandise at exceptional prices with considerable savings off the RRP. Headquartered in the vibrant City of Kilkenny in the sunny South East of Ireland with fulfilment centres across the European Union we deliver worldwide direct to your door luxurious, genuine and authentic quality fashion products that you will love.
Contact info
2 SAINT JOSEPH'S ROAD, R95C3WA, KILKENNY, Ireland
- (056) 773 8509
- hello@moonbehindthehill.ie
- moonbehindthehill.ie
3.8
Great
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great item, arrived on time
Arrived in a timely manner and exactly the product as I had imagined. They were purchased to replace a pair I bought from elsewhere, so I was very happy to receive them!
November 28, 2023
Reply from Moon Behind the Hill
Thank you, Gretchen, for your fantastic 5-star review! We're absolutely delighted to hear that your order arrived in a timely manner and that the product matched your expectations. At Moon Behind the Hill, we take pride in our efficient delivery service and ensuring customer satisfaction. We're thrilled that we could provide you with a seamless shopping experience. Thank you for your support, and we hope to serve you again soon.
Best regards,
David Barry,
Moon Behind the Hill.
Advertisement
Reply from Moon Behind the Hill
Hi Padraig,
Thank you so much for your excellent review of Moon Behind the Hill! We truly appreciate your feedback and are thrilled to hear that our service exceeded your expectations.
We understand the significance of fast delivery and are delighted that we were able to provide that for you. At Moon Behind the Hill, we strive to deliver exceptional service to all our customers.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. Our dedicated customer support team is here to help.
Thanks again for choosing Moon Behind the Hill!
Warm regards,
David Barry
Moon Behind the Hill
Good service prompt delivery no issues
November 23, 2023
Reply from Moon Behind the Hill
Dear Kevin,
Thank you so much for your kind words and for choosing Moon Behind the Hill. We truly appreciate your positive review!
We are thrilled to hear that you had a good experience with our service, and we're delighted that your order was promptly delivered without any issues. At Moon Behind the Hill, we strive to provide our customers with the highest level of service and satisfaction.
In addition to our prompt deliveries, we also take pride in our wide range of products, exceptional customer support, and our commitment to ensuring a positive shopping experience for each and every customer.
If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Thank you once again for your feedback and for choosing Moon Behind the Hill.
Best regards,
David Barry
Moon Behind the Hill Team
Excellent seller
Excellent seller, goods arrived on time on time and tracked delivery
November 11, 2023
Reply from Moon Behind the Hill
Hi Philip,
Thank you so much for your fantastic 5-star review of Moon Behind the Hill. We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us as an online designer fashion retail store. Our team works tirelessly to ensure that we deliver on time and with tracking information to provide you with a seamless shopping experience. It's great to hear that our efforts have paid off and that you were satisfied with the prompt and tracked delivery of your goods. We appreciate your support and we look forward to hopefully serving you again in the future!
Thanks Again!
David Barry
Moon Behind the Hill
What I ordered was great
What I ordered was great. The shipping with DHL was an issue. The shipping info was inaccurate
November 7, 2023
Reply from Moon Behind the Hill
Dear Mandy,
Thank you for taking the time to leave a review. We greatly appreciate your feedback and support.
We are thrilled to hear that you found the product you ordered to be great. Your satisfaction is our top priority, and we are delighted that our product met your expectations.
We would like to sincerely apologize for the shipping issue you experienced with DHL. We understand the importance of accurate shipping information, and we are sorry for any inconvenience this may have caused. Please know that we take this matter seriously and have addressed it with our shipping partners to ensure accurate information is provided in the future.
At Moon Behind the Hill, we strive to provide exceptional customer service and a seamless shopping experience. We value your feedback and are committed to continuously improving our services. Your experience is important to us, and we want to assure you that we have taken your feedback to heart.
Once again, thank you for your feedback and support. We truly appreciate your business and look forward to hopefully serving you again in the future.
Best regards,
David Barry
Moon Behind the Hill
Advertisement
Would recommend
I received a quick response from Moon Behind the Hill when I contacted them. The item I ordered was fully tracked and authentic. I'm happy with the product and service. Thank you! 😊
September 28, 2023
Reply from Moon Behind the Hill
Kholla,
Thank you for your wonderful review of Moon Behind the Hill! We greatly appreciate your feedback. We work hard to provide the best customer experience that we can and we're delighted that on this occasion that both our customer service operations and the item you ordered met your expectations. Your kind words mean a lot to us and serve as a great motivation to continue delivering excellent experiences. Thank you once again for choosing Moon Behind the Hill, we hope to serve you again at some point in the future.
Best regards,
David
Moon Behind the Hill
Reply from Moon Behind the Hill
Thanks, Dorothy, for taking the time to leave us a fantastic review! We're delighted to hear that you love your new bag from Moon Behind the Hill. Our team always strives to provide high-quality products, and we're thrilled to know that our efforts made a positive impact on your shopping experience. We hope that the bag exceeds all your expectations, and you enjoy using it on all your adventures. Thank you so much for choosing to shop with us, and we look forward to serving you again in the future!
Regards,
David
Moon Behind the Hill
Great feedback throughout the delivery…
Great feedback throughout the delivery process and accurate updates. Delivered at home within a week.
September 10, 2023
Reply from Moon Behind the Hill
Thank you, Nikolais, for your glowing five-star review! We're delighted to hear that you had a positive experience shopping with Moon Behind the Hill. Our team works tirelessly to provide exceptional customer service and a seamless delivery process, and it's wonderful to know that our efforts have made an impact.
We understand the importance of keeping our customers informed throughout the delivery process, which is why we strive to provide accurate updates along the way. We're thrilled that your order was promptly delivered to your home within a week.
Your satisfaction is our top priority, and we're grateful for your kind words. We would be more than happy to assist you with any future shopping needs you may have. Thank you for choosing Moon Behind the Hill, and we look forward to serving you again soon!
Kind regards
David
Product was as advertised and very…
Product was as advertised and very reasonably priced postage took a little longer than I would have hoped
August 27, 2023
Reply from Moon Behind the Hill
Thanks Deirdre for your five star review. We're sorry that the delivery took a little longer than our average delivery transit time. We hope that you enjoy your product. Thank you for shopping at Moon Behind the Hill. We hope we can serve you again at some point in the future!
Regards
David
Advertisement
Reply from Moon Behind the Hill
Thanks Josh for your 5 star review. It's vey much appreciated by our team. We look forward to serving you again.
David
Reply from Moon Behind the Hill
Thank you Chriss for your 5 star review. It means a lot to a small business like ours. We really hope you enjoy your purchase and look forward to serving you again into the future.
Kind regards
David
Delivery run smoothly and seamless
June 11, 2023
Reply from Moon Behind the Hill
Thanks Eleni for your five star review. We're so happy that you are satisfied with our shipping service. We hope you enjoy your purchase and look forward to hopefully serving you again in the future!
David Barry
Moon Behind the Hill
Didn’t get it .
June 4, 2023
Reply from Moon Behind the Hill
Hi Gill,
We're sorry that the delivery of your order was slightly delayed. We note from the tracking info we provided that it's due to be delivered today. On average our normal shipping times to Ireland is about a week. However once we hand your parcel over to the shipping company we are at the mercy of the shipping company providing an efficient service to get the parcel to you as quickly as possible. We sorry that this time that the shipping company Fastway did not meet our normal shipping times, we will avoid using Fastway for future deliveries. Again sincere apologies for this delay, we hope that once your product arrives later today that you will love it. Thank you for your custom we very much appreciate your business and I'm sorry you are dissatisfied with the delayed shipping time.
Kind regards
David Barry
Moon Behind the Hill
Advertisement
Reply from Moon Behind the Hill
Thanks so much for this 5 star review!! We're delighted you found our service to be perfect for you. We hope you enjoy your purchase!
Regards
David
Moon Behind the Hill
My Barcelona 666 watches arrived today
My Barcelona 666 watches arrived today. Watches look fab. Well packaged and arrived on time
January 4, 2023
Reply from Moon Behind the Hill
Thanks Bernadette for your top rated review. We're delighted you're satisfied with your watches, we hope you enjoy them for many years to come.
David
Order was dispatched within 2 working…
Order was dispatched within 2 working days. Posted and received from an post within 5 working days.
December 5, 2022
Reply from Moon Behind the Hill
Thanks Keith for your 5 star review, It's very much appreciated by our team. I hope you enjoy your purchase, we look forward to serving you again.
Kind regards
David
Watch purchase
Item arrived on time and was as expected. Query to moon behind the hill team was answered promptly (almost instantly),
November 16, 2022
Reply from Moon Behind the Hill
Thank you Geraldine for such a positive review. We're glad that we could resolve your query positively and hope you enjoy your purchase.
David
Moon Behind the Hill
Advertisement
Amazing watch deals and amazing costumer service
The packaging and the way they display the watches is amazing but the problem is not with the company as they were very helpful to resolve my issue with the delivery company which is GLS they gave me nightmares on how bad they were but over moonbehindthehill is amazing.
October 4, 2022
Reply from Moon Behind the Hill
Thanks for your 5 star review Sebastian, we're delighted that you were impressed with and happy with your watches. We're also happy that we could assist you to resolve your issue with GLS. We can confirm that due to experience that you had with GLS that we we no longer use them to deliver future orders. Thank you for your custom and we look forward to serving you again.
Regards
David
Reply from Moon Behind the Hill
Thanks Breda for such a positive review, we're delighted you like our retro jersey and really value your custom. Up the Cats!!
Regards
David
Reply from Moon Behind the Hill
Thanks Aicha for such a positive review, we're delighted that you love your new watch and that you were satisfied with our service. We value your custom and look forward to maybe serving you at some point in the future.
Regards
David
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.