Moonbun Reviews 

324
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she... See more

Rated 5 out of 5 stars

I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a be... See more

Rated 5 out of 5 stars

Moonbun jumpsuits are our absolute favorite! We are heading into our third size in these and will order even more colors this time. My little is a competitive dancer and these are our go-to change out... See more

Rated 5 out of 5 stars

This company has managed to make the simplest of clothes, especially w/ their jumpers for kids, but yet so unique & adorable that people turn their heads to l👀k at these adorable babies & kids w/ ado... See more

Company details

  1. Children's Clothing Store
  2. also in
  3. Clothing Store

Information provided by various external sources

If you’re the busy parent to a newborn, you know it can be tricky to get out to a brick and mortar store for supplies. You also know how hard it can be to find unique baby items that look good AND meet the level of quality you want for your little one. Instead of packing up that stroller and diaper bag, you can browse our collection of baby clothes online from the convenience of your couch (or rocking chair, or while you walk the floor at 3:00am, or from on the floor beside the crib – we won’t judge). And while there may be lots of options to buy clothes online, ours come from around the world and all have one thing in common: quality. Our designer, unisex clothes mean you don’t have to get stuck in the “pink or blue” rut of dressing your little girl or boy. And bonus: it makes hand-me-downs a breeze, especially with clothing built to last - convenience AND style? That’s a parenting win-win. Plus, rocking designer clothes will make your mini-me the talk of the play gym and score you some super cool parent points.


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4.6

Excellent

TrustScore 4.5 out of 5

324 reviews

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4.6

All reviews

(324)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

First of all let me say the clothes are…

First of all let me say the clothes are adorable. That being said, it took forever to get the two items I ordered. First and last time I will order from this company. Very little communication. One email with shipping information. Then nothing for over a month I had to email them to see where the order was. Hadn’t even been shipped yet. Children grow quickly and to have to wait almost two months for clothing is ridiculous. Did the items come on the slow boat from China?!?! I ordered a romper and slouch romper in the same size. One was absolutely huge on my granddaughter. The other too small. Terrible communication, inconsistent sizing...no thank you!

June 22, 2020
Unprompted review
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Reply from Moonbun

So sorry Julie, really saddens me to hear this was your experience. We are a NZ company and always ship via air with te fastest carrier available. Unfortunately, due to covid, US customs delayed package processing for up to 1 month in some cases! Packages were just stuck at the airport waiting to be processed. That being said we're now back to 7-10 day shipping.

Regarding sizes, it is rare but in some cases, we do make mistakes. Please accept our apologies, and if you haven't yet please send us an email and we'll send you a free replacement right away.

Regards,

Sara

Rated 5 out of 5 stars

This is the cutest romper ever!

This is the cutest romper ever! Shipping was super quick and I couldn’t be happier with this very well made product. I wish i had ordered it in every color...my daughter loves it!

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

All Purpose Outfits

My granddaughter and her parents loved the 3 moonbuns I bought them. Their comment was "these are all purpose outfits". From Daycare pictures to pajamas they dress up or down. Love them.

June 21, 2020
Unprompted review
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Rated 5 out of 5 stars

Outstanding!

Wow!!! I can’t this say enough, Thank you!! Sara was unbelievable:). I live in the United States and with all of the unforeseen circumstances with Covid and the things that were out of their control with shipping, Sara was with me every step of the way to make sure I was taken care of and that I received my order. I wished every company cared for their customers like you, besides my daughter looking so adorable in your products, the service was more than above and beyond!! Thank you so very much and look forward to being a lifelong customer:). Tara

June 21, 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

I waited over 2 months for my order. My daughter just informed me she received the order this week. The response I received to my email asking where my product was, was just disrespectful. I will not order from this company again. Can you comprehend that Sara??????

June 21, 2020
Unprompted review
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Reply from Moonbun

Hi Dawn,

Thank you for your message. I am very sorry if we created any inconvenience.

If in any case, you think I was ever disrespectful I am deeply sorry. I have never been disrespectful to anyone, especially a customer. I am a bit shocked to read this, to be honest :(

Moonbun is part of my business and would never jeopardize it with any sign of disrespect at all. I deeply care about it, it is my life, and our customers are the ones who make Moonbun possible, so I would never want to put that in danger.
I have tried to look for our communication in our support email via your name and surname: I could only find an answer from a month ago. But maybe I am mistaken and there is an even newer communication via a different email address. If that is the case, could you kindly let me know?

As per the order, under this name, I have only been able to find the one linked to the order number 17916, and as mentioned the last answer dates from a month ago.
All three items appear delivered in the correct conditions in two separate packages.

Could you please let me know if I am referring to the correct order number?
I would really love to help you and make it up to you. I am very very sad that there has been this miss understanding. Disrespecting a customer is something I have never done in all my career so I really hope we can solve this :)

Thank you so much for your time
Sara

Rated 5 out of 5 stars

Great products and customer service

Great products and customer service. I had some difficulty with my first order where it was not delivered, and sent back. The customer service was great, and gave me a full refund. Then when I reordered the product, it came in with no problems. They still followed up to make sure that I was happy with my purchase!

June 21, 2020
Unprompted review
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Rated 5 out of 5 stars

Beautifully made clothes

Beautifully made clothes, affordable prices, sized to fit ... What more could you ask for from an online retailer?!?
Love all the outfits we ordered and will definitely be a repeat customer!

June 20, 2020
Unprompted review
Rated 5 out of 5 stars

That RAINBOW dress!

Our 4 year old grand daughter LOVES rainbows! The Rainbow Boho dress was perfect for her. I had it shipped so cannot comment on the quality, however I felt the communication with the company was excellent. It did take a while for the dress to be delivered but under the present circumstances I believe most shipments are taking longer. I tracked the item easily. I am sorry for those who did not share my positive experience. I would order from Moonbun again. Unfortunately many of the items I really liked were out of stock. I'll keep an eye out in the future.

June 20, 2020
Unprompted review
Rated 5 out of 5 stars

These outfits are so adorable!

These outfits are so adorable! The fit is true to size and they are well made. Because of COVID the shipping took about a month and a half, but that has been my experience ordering from almost everywhere. It was worth the wait though. My daughter looks adorable and people ask me where I get her clothes every time we go out. Customer service is very responsive and is genuinely concerned with customer satisfaction. I will order again!

June 20, 2020
Unprompted review
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Rated 5 out of 5 stars

Absolutely love our little girls grey…

Absolutely love our little girls grey slouchy jumpsuit. It is beautiful and had many people comment how they love the outfit. It fits well and really stylish and comfy. I will be buying it in several sizes as she grows. Thanks guys 👍 x

June 20, 2020
Unprompted review
Rated 5 out of 5 stars

We Honestly did not expect our order to…

We Honestly did not expect our order to arrive as fast as it did due to delays caused by COVID. Not only did the order come faster than we expected but the rompers are adorable. We will definitely order from you again!

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

0 stars

If I could give 0 stars I would because thats what the product deserves!!! I ordered their stroller, also had problems with the order, as it came like a month after they said it will and it was damaged. I have been promised to get a complementary bag, which never arrived. But this is the 2nd(!!!) month im using it and the quality is extremely poor! The wheels are out of hand, they go where they want to, doesnt matter how i push them. Dont buy it, doesnt worth a penny!!!!

June 18, 2020
Unprompted review
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Reply from Moonbun

Hi Edina, we have now sent you several emails trying to fix the wheel issue you are mentioning here even offering additional compensation to which you haven't replied. Our Strollers' quality is way unmatched for its price level and we certainly do not agree with your affirmations.

It is true tough that the shipping process sometimes can damage certain parts, happens to every seller of bulky items, which is why we always offer free replacements, additional gifts, and refunds. We would really appreciate it if you could reply to our last emails so we can make it up to you.

Kinds Regards,

Sara

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Rated 1 out of 5 stars

Another no product or money with 8 week wait!

Well, I wish I had read these reviews prior to investing my time and effort into buying from a independent company. Ordered over 7 weeks ago, no product, requests to wait, shipping notice from yun express, product stuck since 5/23/20 in CA(which is where I live!) and emails asking me to wait and not write a negative review. Sorry, but other consumers need to know this is NOT S RELIABLE COMPANY. Do not waste your time. I have no product or money.

June 17, 2020
Unprompted review
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Reply from Moonbun

Dear Pam,

I am extremely sad to know that your order got delayed. As per our communication via email, you were refunded in full for the inconvenience.
Our policy states that any order not delivered after 45 days will be refunded.
Your order had not reached that date and it was still refunded in full by me personally after our chat via email.

I now see that it has been correctly delivered by USPS: 92748927005390000111637404

The money has been correctly refunded and you have received the slouch jumpsuit. I hope you realized that we do care about you, about our customers and about the inconvenience we may have caused. If we commit mistakes we do our very best to fix them.

I really hope you enjoy your slouch jumpsuit. My apologies if we created any inconvenience.
I hope we've proved to make it up to you :)

Sara

Rated 5 out of 5 stars

I absolutely LOVE the romper!!

I absolutely LOVE the romper!!! It fits my granddaughter perfectly and she looks as precious in it as I thought she would! Seriously! And everywhere we go people rant and rave over it! I did read a couple of reviews first so I bought one size up and that was perfect, so it's extra roomy and comfy! Also, the owners actually reached out to me to make sure I was completely satisfied, which was super thoughtful and rare! I love these people, their clothes, and will be a customer for years to come! Thanks Moonbun! You're AWESOME!!

June 17, 2020
Unprompted review

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