Great experience, easy, fast, and convenient. The terminal is small and can be easily placed anywhere. The app is also very easy to use and understandable throughout. The most convenient thing is ski... See more
Company replied
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See what reviewers are saying
Everything is going well! A good experience that I recommend! With Mooney app you can do anything you need: buy bus/train tickets or pay car parks, see all your transactions and check it every time... See more
Company replied
Overall the MooneyGo app is fine.What I would improve: 1) simplify the activation of a public transportation ticket, too many clicks 2) have customer explicitly choose the number plate when activat... See more
Company replied
Good device but are not available some importante tips that other devices have. One of It Is the push notification into the app when the device pass thru an highway toll booth
Company replied
Company details
Written by the company
Nata dall'esperienza di Mooney e MyCicero, MooneyGo è l'app con la più ampia offerta di servizi di mobilità: semplifica la gestione dei tuoi spostamenti in città e fuori città.
Contact info
Italy
- www.mooneygo.it
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 week
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No refund, no updates, only generic replies
I used the Mooney Go during a trip to Italy in July 2025 and added €75 to my account. Unfortunately, I was unable to use the service, so I requested a refund on August 22, 2025.
Since this was a one-time trip, I no longer have any need to use the app again and simply requested my remaining balance back.
I provided all the information requested, including my Wise account details, and followed every step on my side. On August 29, 2025, I was told that the refund request had been submitted. Then, on September 8, I was informed that the refund would be visible within 30 days.
However, it is now March 2026, and I still have not received any funds.
Since then, I have only received repeated generic responses such as “there are delays” or that my case has been forwarded to the technical department, with no clear timeline, no proof of payment, and no resolution.
For reference, my request was made using the email associated with this review, and I have been in contact with their support team via their official assistance email in Italy.
This delay of several months is completely unacceptable. I have done everything requested from my side and have been extremely patient throughout this process.
If this issue is not resolved soon, I will have no choice but to escalate the matter further, including contacting my bank and pursuing formal complaints through the appropriate consumer protection channels.
I am still waiting for my refund and expect this issue to be resolved as soon as possible.
July 19, 2025
Unprompted review
I was stollen by this app
I had €30.47 in my account balance and requested a transfer to my Brazilian bank account. After that, the money simply disappeared.
Since August, I have contacted customer support multiple times. On several occasions, I was promised that the amount would be returned, but to this day, nothing has been refunded.
There is always an excuse or a generic response saying the issue is being handled, yet no real solution is provided. It is extremely frustrating to keep receiving promises without any action.
It may not be a large amount, but it is my money. The lack of transparency and accountability is very disappointing.
Support Tickets opened:
#199123
#186707
August 7, 2025
Unprompted review
Reply from MooneyGo
Ciao Thiago,
grazie per aver condiviso la tua esperienza su Trustpilot. Ci dispiace davvero per quanto è successo e vogliamo assicurarci di poterti aiutare al meglio.
Per favore, controlla la tua email. Ti abbiamo inviato un messaggio email tramite Trustpilot, indicaci un tuo contatto email e telefonico per poterti raggiungere direttamente: è importante che tu risponda entro tre giorni, periodo di validità del messaggio di Trustpilot, per poterti aiutare.
Ricordati di includere tutti i dettagli che pensi siano importanti, oltre a quanto ci hai già indicato.
Grazie ancora per la tua pazienza e collaborazione.
Reply from MooneyGo
Hi Max,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
After many weekend I didn’t receive the…
After many weekend I didn’t receive the device for using moneyGo
November 22, 2025
Reply from MooneyGo
Ciao Marco, ci dispiace per la tua situazione.
Contattaci tramite e-mail all’indirizzo assistenza@mooneygo.it o chiamando al numero +39 071 92 07 000, da lunedì a venerdì dalle 7 alle 20, sabato dalle 7 alle 19. Faremo il possibile per aiutarti!
Great and Easy
Everything was very easy.
It's just actived by itself, and to change plate is very easy from its app too.
November 1, 2025
Reply from MooneyGo
Hi Gianni,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
I’m using this for less than a month
I’m using this for less than a month, i can say i’m contented as of the moment.
November 10, 2025
Reply from MooneyGo
Hi Jane,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Easy and fast and simple
November 4, 2025
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Acoustic signals do not work
Motorway fees are regularly recorded and charged, but the acoustic signals the device should give when passing the gate does not work, so you never know whether it has worked properly or not.
October 30, 2025
Reply from MooneyGo
Hi Francesco,
We're sorry your opinion of MooneyGo isn't entirely positive. We appreciate your feedback; it will help us improve our services. Don't hesitate to contact us with any questions.
Price great compared to service offered
November 8, 2025
Reply from MooneyGo
Hi Gabriele,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. We appreciate your feedback, we work every day to provide you with reliable and quality service. Feel free to contact us for any needs.
Reply from MooneyGo
Hi Antonio,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Nothing new, really, but competitive for the costs
Operation equal to other electronic toll services, competitive cost compared to other national systems. Nothing new, in fact the device is exactly the same as Telepass.
November 17, 2025
Reply from MooneyGo
Hi Enrico,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Anna,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Roberto, we're sorry to hear about your situation.
Contact us by email at assistenza@mooneygo.it or by calling +39 071 92 07 000, Monday through Friday, 7:00 AM to 8:00 PM, and Saturday, 7:00 AM to 7:00 PM. We'll do our best to help you!
Reply from MooneyGo
Hi Mario,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Salvatore,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
Fast and easy
No delays or other problems in delivery, immediately functional, clear information.
October 21, 2025
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
I can't use app
I can't use app. I call few time the service support without sucess. They aren't able ti risolve the problem.
September 2, 2025
Reply from MooneyGo
Hi Tiziano, we're sorry to hear about your situation.
Contact us by email at assistenza@mooneygo.it or by calling +39 071 92 07 000, Monday through Friday, 7:00 AM to 8:00 PM, and Saturday, 7:00 AM to 7:00 PM. We'll do our best to help you!
Reply from MooneyGo
Hi Giovanni,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
I am paying for the next 12 months a…
I am paying for the next 12 months a service that I never asked, just to receive assistance for a company car already covered by an insurance with the same service. I asked ONLY to pay for highway tolls!
October 1, 2025
Reply from MooneyGo
Hi Andrea, we're sorry to hear about your situation.
Contact us by email at assistenza@mooneygo.it or by calling +39 071 92 07 000, Monday through Friday, 7:00 AM to 8:00 PM, and Saturday, 7:00 AM to 7:00 PM. We'll do our best to help you!
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