Moonlight Mansion Reviews 585

I had a very positive experience. The service was professional, helpful, and responsive to all my questions. Everything went smoothly and without any issues. It’s clear that customer satisfaction is a priority. I would definitely recommend this company and would be happy to use their services again.

The sizes are not the same as the regular brand hence we went up and ordered one size bigger but even then it is tight. My kid is disappointed

Very quick and helpful response

Had an error in my shipping address and they gave me response and a solution just in like 30 minutes, great and very kind customer service

Very reliable, made multiple orders with no problem from Moonlight Mansion.

I'm not gonna lie , it took way too long to receive my item in the mail but I love the clothing brand, I just wish the company had better custom service and a quicker destination time window.

Great customer service orders are always on time and quality is always on point definitely recommend!

They Are Berg friendly

I want my money back

Dec 30. Not happy. Order has not been received. It was promised to arrived days before Christmas.

It’s been 27 days since I ordered 1 pair of pants and I still don’t have them. It took 19 days for them to even prepare my order to ship. Delays with shipping is 1 thing but taking 19 days to prepare an order to even get out the door (1 pair of pants) Absolutely absurd!

Great customer service and smooth solution.

I had a small issue with my order due to an item being sold out, which initially caused a delay. However, the customer service team handled the situation perfectly. They informed me proactively, offered a suitable alternative with clear sizing advice, and updated my order quickly after my confirmation.

Communication was friendly, transparent, and professional throughout the entire process.

Overall, a very positive experience despite the delay. I would definitely order again and can highly recommend Moonlight Mansion.

the hoodie is really good quality, 4 stars just cause the pack tracking was kinda bad, I didn't even know my pack was shipped, so yeah, really good items but bad tracking and communication

Great quality products. However I would love a W30/L30 denim pant sizes, I have a 30/32 and is a bit large BUT I LOVE IT because the quality is great. Goes good with my platform boots.

I will be shopping here on the future.

Honestly I expected more from the company. The clothes are alright quality but not worth the full price. Luckily I bought it during Black Friday. (Even for this price I will be sending some of them back)

I can see some of these products wear out pretty quickly.

I’m super happy with my order from Moonlight Mansion. The quality of the clothes is excellent for the price. Everything feels well made and comfortable.

Shipping was also a great experience: they keep you informed at every step of the process, which really gives peace of mind while waiting for your order.

I would definitely recommend Moonlight Mansion and will be ordering again!

It was the worst experience that I ever had. I ordered a jacket for my son. And didn't receive it. The internet-shop told that they gave the parcel to the shipment company, the shipment company told that delivered the parcel. But I didn't receive it. The internet store told me that it was not their responsibility, the shipment company - imiles didn't answer. 272 euro and 1 month without winter jacket.