First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
571K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to do and helpful prompts when you…
Easy to do and helpful prompts when you forget to put a message in the card!
June 24, 2026
Fast efficient
Fast efficient. Less than 24 hours! Although quality les than usual. Matt as opposed to shiny.
June 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great facility
It’s a great experience to be able to personalise a birthday card and text plus photos.
June 24, 2026
Reply from Moonpig.com
It's fantastic to hear you had such a positive experience! Your kind words are much appreciated. Thanks for choosing us, and we look forward to your next order!
Excellent service
Excellent service every time. Thank you for offering great designs and quick, reliable delivery.
June 24, 2026
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Royal mail erred on your delivery
Royal mail erred on your delivery. Delivered someone else's package and recorded it as my moonpig card delivery.
June 24, 2026
Reply from Moonpig.com
We're very sorry to hear about the delivery issue you experienced Phil and we understand how disappointing this can be, especially for a special occasion. I've reached out to you regarding this, as we'd love to investigate this - Mollie
As always first class
June 24, 2026
I love Moonpig it’s my go to place for…
I love Moonpig it’s my go to place for cards and small gifts. It’s so easy a site to use and make a card with your own pictures and text and have it ordered direct. I do wish they had a few more Alcohol choices they do have a lot but a few more for me. The only other issue I have is a few times the card is sent too quick do gets there 3 even 4 days before the date I want but I’m still overall delighted and will continue to use
June 11, 2026
Moonpig to the rescue
Found just what I needed on Moonpig after hopelessly searching several shops. The added bonus of Moonpig is they will send the card direct which is brilliant. I was able to write my own message and add whatever was needed to the card and it is now its way to my friend for their birthday. Highly recommend for anyone to give it a go, you will find something you like.
June 24, 2026
Always reliable!
I use this company all the time, it’s such an easy, convenient and reliable service.
With the ridiculous price of stamps these days, using Moonpig often works out a little cheaper than buying a card and posting yourself. There’s a great range of cards, the fact that you can download photos is also fab. Great company, I don’t use anyone else!
June 10, 2026
Very easy app to use
Very easy app to use, fast delivery.A LWAYS A GREAT CHOICE OF CARDS
June 24, 2026
Very easy process to order
Very easy process to order. Designs are varied and option to upload own photo is good
June 24, 2026
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
I made an error when placing my order…
I made an error when placing my order and it was immediately and efficiently resolved by Robyn.
The card was of good quality with clear reproductions of the photographs.
June 13, 2026
Reply from Moonpig.com
Thanks for the kind review! We’re delighted our service met your expectations. Your feedback is a huge encouragement to our team. We appreciate your support and hope to see you again soon!
Always sent out early and the quality…
Always sent out early and the quality is very good
June 24, 2026
Reply from Moonpig.com
Thank you for the positive review! We're delighted you had a wonderful experience. Your support is greatly valued. Take care!
Ordered a card for fathers day on 17th…
Ordered a card for fathers day on 17th June. On payment pay it said it would arrive 19th June. It arrived Wed 24th of June. I had paid £3.99 for P&P. Card was lovely but I was super embarrased how late it was. This isnt the first time and clearly their systems are flawed as it shows as delivered on the 19th? AI support was shocking and said this was normal. I wont be using moonpig again
June 24, 2026
Unprompted review
Reply from Moonpig.com
We are truly sorry your Father's Day card arrived late, causing embarrassment Victoria. We understand how disappointing it can be when delivery expectations are not met, especially after paying for postage. I've reached out to you regarding this, as we'd love to further assist - Mollie
Very happy with my delivery spot on no…
Very happy with my delivery spot on no troubles what so ever happy days
June 24, 2026
Draft with uploaded photos not saved.
I uploaded photos and saved my draft because I did not have time to finish it. I got an email with a link to my draft but only the blank design had been saved, no photos. I tried logging in to my account and loading the saved draft but once again it had no photos saved. I uploaded photos again.
I would have liked to add some text to the front of the card but the design did not allow that. I have not seen the actual card because it is not due for delivery yet, so I hope it is OK.
June 24, 2026
Reply from Moonpig.com
We value your feedback regarding the pricing Carol and we're sorry to hear about the disappointment caused. Please rest assured your comments have been passed to the team, and we appreciate you reaching out! - Mollie
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