Moose Mobile Reviews 317

Stay away from moose mobile, they use parts of the Optus network and are unable to resolve any issue should one arise. I had intermittent issues for 8 months when receiving and making phone calls. I stay in metro area and I had this issue in Sydney, Adelaide and Melbourne.

Error for other user was "user not registered on network". Moose were unable to resolve this and I have now cancelled my contract due to poor customer service and lack of information from their end.

They "fixed" the issue by raising it with Optus, but were unable to tell me what was changed and unable to investigate the unregistered issue.

Speculative but they must have been saving money by not having me registered on the Optus network properly and did not offer any refund or even an explanation or apology for the issues caused by their cheap workarounds.

I was not to know when these issues happened as I received no notification on my end, the amount of vital calls I have missed has caused significant distress.

They used to have good customer service but something has changed in the past year, customer service centre has possibly been outsourced?

Save yourself the hassle and get a proper contract elsewhere.

Moose mobile customer service was way terrible. Its been 30 to 40 mins haven't talked to them. No asnwer at all. What a waste of time and money that I pay for

I was asked by Trustpilot to give Moose Mobile a review. To be honest, I'd forgotten who my mobile provider was. I choose Moose Mobile for the great price. I had no frustrations changing over, and haven't thought about my mobile service since.
That's the way it should be.

Moved to Moose following Optus price hike...my wife is now moving to Moose now that Optus are increasing her account by 100%. Thanks for a fair and reasonable price.

Moose is a great company as a mobile and internet provider. They offer an Australian owned, affordable and efficient service with no lock-in contracts, powered by Optus and a 1300 number for support. I have two accounts with a special deal for six months saving me money. I hope they continue to give these great offers.

I signed up with Moose Mobile over a year ago. The whole process from start to finish was simple and clear. Their Customer Service was polite and helpful. They email the monthly invoice and so payment never gets behind. I'm on a plan that suits my needs perfectly. There's ample mobile coverage. There's really nothing to complain about. A smooth and hassle-free arrangement! I'm staying with Moose Mobile.

I've been with these guys for years now and they are very reasonably priced. Never had an issue, highly recommend. Bills always correct and if I do ever need to call them, Australian call centre with folks you can clearly understand. Runs on the Optus network 🛜.

Good price Good service, having dealt with telstra and optus,moose is the one that's no hassle, I would recommend moose for sure.

ease of transfer from previous supplier and happy with the costing do you offer discount for loyalty after honeymoon period ?

I rang customer service to check if my current Moose Mobile account is for May. According to my calculations it is, but the first young woman that I spoke to was quite adamant that it wasn't. I tried to get her to understand why I'd come to my conclusion and she just kept saying that NONE of any of Moose accounts are in advance. She just wouldn't listen and kept talking over me. As the conversation was getting a bit more heated, I told her I wasn't going to discuss it with her further and was going to get my accountant to check it and hung up. I rang again and spoke to a different person. I didn't mention that I had already rang prior, even though I would assume there would be some record of my previous interaction. I simply asked the question as to what this current bill is for and was told that it was for May 2025.

In the past 18 months that I have been with MM I have never experienced a single problem with them. Everything has worked as expected - internet, phone, text. Okay I’m stuck with 4G, but at this price who cares! I’ve tried 5G and it’s not much faster than 4G. I’ll stick with the savings and Moose Mobile’s 4G.

7/10 price. Deplorable international cost!

Originally easy changeover. Continued uninterrupted service.

Couldn't ask for a better experience. After being ripped off by one of thd big telcos for years, I cut my monthly mobile bill by 60% and got to bank unused data. App works well. Never had a single issue with any for the almost twelve months I've been with Moose. Highly recommend.

Great customer service, great coverage, amazing price, no spam mail or pointless debit reminders. You will not find a better provider than Moose.

great network and customer service

Never had a problem and only $23.80 a month

Moose mobile is a great company. My wife and I pay less for our 2 mobiles together now than just 1 before. The service is polite and helpful and we are totally happy with this company.

While the 'on phone' wait for assistance was overly long, the person who responded was very helpful and understanding. His suggestions were appropriate and comprehensive and the follow up email provided exactly what I needed.

Do everything a good network provider does. I make calls send texts. Access the internet and get charged a fair price. I'm happy....thanks moose mobile....