Moose Mobile Reviews 

Ordered a sim, I went to activate as I’m not receiving sms code and cannot get ahold of the call centre staff, been trying for the last 4 days and have been on the line for an hour or 2 each day with no one answering. Unable to activate sim, they took money for a service that I can’t even start setup to use.
Avoid at all costs, disgusting service!
Next is a report to fair trading.

Firstly thank you so much "MARK" at the moose call centre you promised you would call us back at 2pm it's now 5.26 and we are still waiting, you do not deserve your JOB. my husband and I purchased 2 sims from moose he activated his and I am glad I didn't we cannot receive messages and cannot access the bank because the codes they send do not arrive, I have made several calls for help waited for more than 25 minutes every time and nothing except MARK'S BROKEN PROMISE TO CONTACT US, I do not believe I will activate the Moose sim because I have seen the stress my 70 yr old husband has endured trying to get assistance from moose mobile and we need at least a one working phone. Honesty even the not getting messages is not good but their customer service is nothing short of disgraceful, My advice give them a try if you want but keep your fingers crossed you don't need help from them. Disgraceful business tactics.

USING THIS SERVICE FROM LAST 3 MONTHS EXTREMELY POOR NETWORK COVERAGE 1 SIGNAL BAR EXTREMELY POOR SUPPORT EXTREMELY POOR CUSTOMER SERVICE NOT WORTH TO USE AVOID AT ALL COST
ACNT 1251469
USELESS TO CORE AVOID AT ALL COST

I’d just like to say that MOOSE MOBILE has “dropped the ball !”
I’m disgusted with how I’ve recently been treated.
You have without notifying me, changed my mobile plan and monthly cost. No email, nothing.
You have doubled dipped on your monthly charges to me also after changing my mobile plan for me.
I usually pay my monthly bills in advance, this month you have deducted the incorrect amount from my bank account without my authorisation, resulting in an overdue fee from my bank.
And to think, I was about to sign up for the NBN with you next week.
Not Now… in fact, I’m going to jump ship for my mobile also. You rude people!!!

Cheap yes, but after having my phone stolen overseas, I cannot get onto them what’s so ever. Very frustrating wouldn’t recommend.

Company still billing me despite switching to another provider last month. When I contact the company, they take days to respond and offer little to remedy the situation. Still waiting on them to resolve issue.

After my bag was stolen, I had to replace my SIM card. However, I've been extremely disappointed with their customer service. Activation required contacting support via phone or email, but despite numerous attempts, I've received no response. It’s unacceptable that I can't activate my SIM promptly.
I cannot recommend this provider for those seeking reliable service and support.

Moose mobile is a thief company they charged me too much money for overspend money on internet but i bought a prepaid plan but now they are saying its a post paid plan.i have paid before buying it and the customer service says they have set a cap that you can use internet till certain amount that wont cost customers too much that happend after using 80 doller.i am not able to pay that much money and plans should stop if my data is finished.this situation happened with small company never happened in other company’s with i was ising plans.they steal money form customer by showing very attractive plans please dont fall for it

Upon exiting to another provider, they still charged me for another full billing month. When I raised this, they said will refund me the payment I made. Waited few days, they keep lieing about the refund. They should just be honest and state they aren't interested in giving my money back!

After persevering with moose mobile for three family phones for four years I have now gone to ALDI and I cannot believe the difference. We live in Wollongong and it's disgusting that we can only get four or five megabits a second at best but typically less than one megabit a second. On Audi mobile which is the Telstra network and cheaper we are now getting 140 megabits a second day in day out anywhere we go. Moose obviously throttle their downloads it's not right there should be a minimum guarantee. The moose help desk is good but you don't need to help desk when you've got a good product with Audi mobile.

No problem with the plan whilst I was using it.I have now moved overseas and they still take money from my account long after confirming my cancellation. This is of course illegal so be aware when you sign up.

Wow.. Just received an sms saying I've reached my limit, but it seems somewhere in their "NOWHERE to be seen" contract does it say that once you cross your data limit it keeps charging, and that's $6 per gig.

Apparently I'm $150 over in fees.

Who even does this shady sheisse anymore?

Looks like Moose does.. I suppose :|

Value is ok for what you get, but they charge for Excess data in a crazy rate. Also, when you reach your limit, they only send you a text but don't block your access. They informed me that since it's a bill pay, once you reach the limit they won't cut the service, instead, they will keep giving you data which will be charged latter on.

Update: I have received a response from Moose, and they took the time to address my review. They provided more details about how and why I was charged. I would like to thank Moose for their attention. However, future customers should pay close attention to their data usage. If you don't, you might incur extra charges, which could be more expensive than sticking with the major carriers.

Reliable and good value. While other providers have been hiking prices by large amounts, Moose has kept their rises to a minimum.

100% happy with the Moose service.
Makes so called leading brands look amateur.
Offer’s everything we need in a telco.

The.service has been great, I am happy with the coverage and especially the value for money plan, the easy and up front billing and information provided with the billing. I love the fact that they bill me for 2 services on the one invoice with makes life easy ! Thanks Moose.

Very competitive price.

Moose now supply 3 family mobiles for what it was costing for 1 mobile service from previous supplier.
Minimum service issues

Easy, reliable and trustworthy company to use and deal with.

The Moose Mobile company staff are always helpful, when required. The company’s billing procedures are easy too.