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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the service, citing unexpected plan changes and issues with receiving texts or calls. Customers frequently reported significant difficulties reaching customer service, with long hold times, unanswered calls, and unhelpful responses. Reviewers also mentioned problems with email communication, often waiting over a week for a reply or receiving no response at all. Some people were dissatisfied with the pricing, noting unexpected charges and feeling overcharged for data usage. Additionally, a few customers found the NBN service to be unreliable, experiencing frequent dropouts and slow speeds, while others mentioned issues with international roaming terms.

What people talk about most

Service

Customers had negative experiences with service, with many describing it as the worst they've encountered,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing significant... See more

Customer communications

Reviewers highlight significant dissatisfaction with contact options, frequently reporting an inability to... See more

Response time

Users describe negative interactions with response times, with many reviewers reporting extremely long hold... See more

Price

People report negative experiences with price, often citing unexpected charges and over-calculation of data... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Disappointed for two reasons as a long time moose mobile client. Just spent almost 2 hours on hold to eventually get put to an Indian call centre when it says speak to our Australia based team? Whic... See more

Rated 3 out of 5 stars

I was disappointed that Moose Mobile automatically changed my plan to a more costly one. This is the first time I have had a phone plan changed by a provider. That was the main reason I left. Another... See more

Rated 3 out of 5 stars

Contact is too hard, 1300 566 673 Nobody pick up phone, and email need waiting for over 1 week. too hard for us.

Rated 3 out of 5 stars

Good if your after the cheapest possible plans although I personally just switched providers because I found that them being a super unsophisticated carrier meant there was a lot of friction to get... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider
  3. Telephone Company

Written by the company

Moose Mobile provides award-winning SIM-Only deals on the full Optus network.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simple plan

No problems at all with Moose, they provide a reasonable plan all goes well unless Optus have a hiccup they suite my needs

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Quiet reliable

Quiet reliable. Will received message once you used up 50% of your data. Made it easier to manage your usage.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Don’t be a woose, get yourself Moose!

Good price ie switched to Moose from our previous mobile provider and saved 25% immediately without compromising service or coverage. Support staff are easily accessed by phone and queries are responded to immediately. This is a good company and I would recommend it.

December 6, 2023
Unprompted review
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Rated 5 out of 5 stars

HELPFUL AND VERY EFFICIENT

I've had moose mobile since 2020 and the customer service has been great.
Also because it was so inexpensive I thought I'd not get reception in smaller towns but we've found that I sometimes get reception in very obscure places where others with their telstra phones don't.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my Moose Mobile…

Very happy with my Moose Mobile service. Using the Optus network so coverage has been great. Apart from that one day when we thought the world had ended😆, but not Moose Mobiles fault.
Price is fantastic! Much better than what I was paying with my previous provider….Optus 👍🏻

December 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Moose Mobile is not a big Telco but got…

Moose Mobile is not a big Telco but got a lion's
heart! Since a year now I use Moose Mobile and Had never had a problem. It is very hard for me to said something about their after sale service, I had never had the need to contact them! I am truly happy to be part of this Telco.

i

June 29, 2023
Unprompted review
Rated 4 out of 5 stars

I don't need much

I don't need much, but what I do need I want to be reliable and not costing me the earth. Moose fits that requirement. Actually I can't understand why so many people pay so much more money to the larger service providers for essentially the same service.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

No complaints

I have not had to contact Moose for any problems or complaints, which is unusual for a telco. Pricing is affordable and the service is always there.

December 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Original deal was great price

Original deal was great price. After 6 months price increased. I don't see Moose offering the great deal anymore. Shopping around today I can get a better deal with another provider.

December 5, 2023
Unprompted review
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Rated 5 out of 5 stars

The plan that works!

The great price I am paying for the amount I use my phone. Who could complain about paying $9 for 100 calls and unlimited text per month, not to mention 2 Gig of data a month whivch I didn't even go near using.
Now I am on $12.50 a month for unlimited calls, text and 6 Gig of data. For people who don't use their phones much, this plan is ideal.

December 5, 2023
Unprompted review

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