Moose Mobile Reviews 

Moose is a great company I've had no issues with their service and they are extremely competitive with their pricing.

No drop outs cheap bundles great customer service

Value for money and an excellent reception.
really impress.

Fast simple startup, good customer service, appears to have same coverage as an Optus account. Competitive pricing too. We now have 3 Moose services & 1 Telstra.
I moved to Moose from Optus when I compared it to my children’s Moose services.

Had a few problems with line dropping out regularly. After speaking to customer service, the problem was fixed quickly

Very unhappy with Moose. I rang them about my sons phone not working (emergency phone only) i was not aware it wasnt working to the extent of the problem. 8months later i look at his phone to find out he couldnt ring our and i can not ring him. I thought it was his fault for not charging the phone, but it turns out its moose's faulty sim. They refused to give any credit and told me i had to keep paying for a service i couldn't use until i got another sim card. I am disabled so not that easy to get to shops (live in the country too) Mail takes a long time in WA. really not impressed have canceled both phone services with them and moved to another telco

Their service in Australia is good. But awful and expensive if you go overseas. 3x the per day roaming cost of Optus, and 1/5 of the data. I need to receive ONE SMS from the bank with a transaction authorisation code so I can complete some banking. This ONE SMS requires me to deposit $200 credit into my Mouse account. Why can't I receive texts like I can with my work Vodafone number? No data or daily roaming charge required. No deposit required- you already have my credit card details, who do I need to give you my cash? A competitor offers a $20 pack which is valid for A YEAR and offers more than the daily Moose offers. I just need the SMS capability thanks to everything requiring an active mobile to do banking or even log in to my iinet account! I don't need data or calls!
Update- the reply from Moose Mobile below is misleading. Receiving an SMS is not what I call FREE, you have to deposit $200 credit into your Mouse account. Without this hot phone won't even connect to a network when you are overseas.

Cheap plans for a reason, ‘apparently’ I used over 1GB of roaming data when at home and work with wifi over 2 days. Never went anywhere near that with my other plan.

Also started receiving spam texts more than daily the day I started my plan, never had before… I’m sure they’ve sold my number to 3rd parties.

Last 4 days before changing to another, reliable, network that is still low cost.

yes Moose mobile are great at least you are not waiting for a couple of hours to talk to a human been , and Telstra service crap and they charge like wounded bulls for there services , so I will be changing providers as soon as I can

Hassle free service. Reasonable rates.

I have been with Moose Mobile for approx 18 months. I have been very happy with this company. The only thing I can fault is that when they e mail my monthly bill it is sent four days before the due by date. It would be better if they could give a bit more notice for example maybe two weeks.

Overall a great experience,trouble free.
I recommend Moose mobile to everyone,join now or your missing out.

Easy to get along with. Had one problem, sorted easily.

Easy to set up and monitor. I have three mobile phone accounts with Moose.
Competitive pricing with generous overseas calling credit - one of the few providers who support calls to PNG.

Value for money.
Good service and coverage.
Nothing to complain.

Moose is a great value telco. The sales and tech support had been excellent. Give them a go. We did and found the coverage as good or better than major telcos and their support far superior. Very competitive rates. Happy customer.

Great service, easy to change providers and cost effective.

The young man that I spoke to was very helpful, and explained how I needed to alter they way I record my overseas contact numbers.

Moose have been great, had to contact them to get a reduction price on plan after first 12 months reduced price plan was up with same service being $1 cheaper. Contacted Moose in June 2023 and they were unable to match a competitor and am changing to Flip who have a better plan that suits my needs. Bottom line is Moose have been outstanding for the services they offered at the time to suit my needs.