Morganandmorgan Reviews 

228
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service and staff, often describing them as rude, unprofessional, and unhelpful. Reviewers frequently reported poor communication, with calls and emails going unanswered, and a general lack of updates regarding their cases. Many felt that their cases were not given proper attention, with some being dropped unexpectedly or passed between multiple attorneys without notification. Customers also mentioned issues with the intake process, where they were asked the same questions repeatedly or told they couldn't be helped without clear reasons. Conversely, a small portion of people felt satisfied with the support they received, highlighting professional and compassionate assistance that helped them through their cases.

What people talk about most

Customer service

Clients share negative opinions on customer service, frequently citing a lack of communication and... See more

Staff

People report negative experiences with staff, citing a pervasive lack of professionalism, poor... See more

Service

Consumers find service to be negative, with many expressing disappointment and dissatisfaction with the legal... See more

Claim

Reviewers express significant dissatisfaction with the claim process, often reporting that their cases were... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing significant dissatisfaction regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Can I give ZERO stars? I was on the phone with TWO DIFFERENT PEOPLE, the first one said they can help me with my social security disability claim but even though I gave the SAME answers to BOTH of the... See more

Rated 1 out of 5 stars

Fully regret ever using Morgan and Morgan they are nothing but scammers who take money from unsuspecting ppl who trusted them . Both me and my wife have been fighting them for over a year just to get... See more

Rated 1 out of 5 stars

Initial free consultation was good. They quickly responded to take my case. No brainer… hit and run in a garage with involvement from Hertz Rent A Car and a customer of theirs. Documented whiplash... See more

Rated 1 out of 5 stars

Called to see if they would cover a personal injury case for me and they were THE RUDEST law firm I haver ever dealt with in my entire life! I wouldn't give this firm a chance in helping me get out of... See more


1.2

Bad

TrustScore 1 out of 5

228 reviews

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1.2

All reviews

(228)

123 reviews in the last 12 months

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Rated 1 out of 5 stars

My experience with Morgan & Morgan was Horrible

My experience with Morgan & Morgan was deeply disappointing. Communication was horrendous from start to finish—calls and emails went unanswered, and I was left constantly following up with no clear guidance or accountability.

I also felt there was deception in the intake process simply to sign me on as a client, followed by a complete lack of transparency and responsiveness afterward. Once retained, the level of service dropped significantly.

Based on my experience, I would not recommend Morgan & Morgan to anyone looking for honest communication, professionalism, or reliable client support.

December 29, 2025
Unprompted review
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Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if that was possible. I unfortunately didn't see their real reviews on trust pilot before wasting days trying to set up a consult with a lawyer. Well it should have been a red flag after spending all that time filling everything out online just for them to say oh we don't see anything!? Yeah sure... spoke to someone named "Kevin" on the phone was not only extremely rude but also lazy. He didn't even take down half of my information so I asked for a supervisor. Spoke with "Fernando" who wasted another hour and half of my time repeating all of the questions just to be told that I would have to contact the social security office myself because they sent me an informal denial letter... I said no, that would be the lawyers job to help with the appeal process. Thats why they are paid so much. Absolute sham of a company! Never in my life have I dealt with such unprofessional and clueless people in my life. Every other law firm has a real attorney that you speak with instead of wasting all of that time and energy for nothing. Avoid this company like the plague!

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Very unprofessional!

Wasted 2hours of my time filling out all their questions online. Kept getting robo calls so I called them back and spoke to the rudest person I have ever dealt with in my life. I still answered all of his questions, wasted an hour of my time for nothing because social security didn't put a date on my letter. No other law firm had an issue with that. Stay away from this lawfirm they are so unprofessional its unreal.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Can I give ZERO stars

Can I give ZERO stars? I was on the phone with TWO DIFFERENT PEOPLE, the first one said they can help me with my social security disability claim but even though I gave the SAME answers to BOTH of them, I was told that they can't help me! All because my husband (who's currently on disability himself) OWNS TWO VEHICLES! ONE IS ALMOST 30 YEARS OLD AND BROKE DOWN UNDRIVEABLE, the other one gets us to our appointments, the grocery store etc!!!! Doesn't make any sense to me

December 22, 2025
Unprompted review
Rated 2 out of 5 stars

They Are Not To Be Trusted

They took my case, asked if I wanted to use their, or my own doctor? I choose their doctor. Waited/ suffered to see their doctor for a week and received a letter stating they no longer wished to represent me. All the things I was suffering through it was the last thing I needed. Depression at an all time high to say the least. If you know lile me youd stay away from this outfit. Or go with it and find out the hard way that they are not for “The People” as they claim at all. Called to get an understanding of what happened and all of a sudden my case worker isnt available and I asked to speak to a supervisor and they are all in a meeting and will call me back. Good thing I never held my breath. However i did hear back once I told them that I will expose the way they handled my case than im getting unwarranted text of apologies. Too late, I wanted your help never needed your help and you dropped the ball on numerous occasions. No thanks. Do not waste your time on this outfit. Take my word for it or find out the hard way, up to you.

December 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Unfulfilled expectations.

The website specifically states that they can help victims who have suffered with PPI drugs and that they are involved with litigation for those who suffer from PPI side effects. After a very brief on line Q and A I was told that they couldn't help. Not at all what I expected. If you don't take cases that you advertise for, don't post on your website that you do.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

I submitted a form on their website for…

I submitted a form on their website for a consultation. I received a prompt callback from an Indian callcenter. We went over everything, then he said he was going to see if this was a case they would take and hung up on me.

I got repeated calls asking me to answer the same exact questions. I told them to stop calling me because they don't seem to communicate in house.

I kept getting calls, multiple a day. They call and hang up then immediately call back. This happens multiple times a day. I have spoken to someone who sounds American, and told them to remove me from their list because they called me from another phone number. I've already blocked two because the calls WILL NOT STOP.

Stay far away from this company. They will call you at the earliest possible time in the morning until the latest time at night. They will not remove you from their list. They will not honor your demands to stop calling; it is harassment to repeatedly call someone who has asked you to stop if you have no legitimate purpose to contact someone. I made it very clear, multiple times, that I am done trying with this company.

If I receive one more call from them, I am going to the police and filing a lawsuit.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Fully regret ever using Morgan and…

Fully regret ever using Morgan and Morgan they are nothing but scammers who take money from unsuspecting ppl who trusted them . Both me and my wife have been fighting them for over a year just to get one truthful statement. We will never use Morgan and Morgan again we recommend no one uses them they will take 40% of your money and lie to you the whole way. Our lawyer pond scum pat is especially disgusting. He is probably their top liar

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremely Poor Communication and Not “For the People” as Advertised

I’m very disappointed with my experience with Morgan & Morgan. During the first six months, my case was passed between five different attorneys and case managers, and I was never notified about any of these changes. The early teams handling my case didn’t manage it correctly and rarely communicated with me.

I sent a certified letter to John Morgan in May, outlining my concerns; yet, neither he nor anyone from the executive office responded. My final attorney, Raul, reached out once but then stopped returning calls and text messages. My last case manager, Brandon, also failed to return messages and only finalized my case after I contacted the firm to file a complaint.

Because of the inconsistent handling, lack of communication, and overall poor service, I don’t believe the firm earned the full retainer they were paid. My experience also showed me that their claim of being “for the people” is nothing more than false advertising.

If I need legal help again, I’ll be calling Dan Newlin instead.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I would not recommend this law firm

I would not recommend this law firm. I filled out the form online. They literally blew up my phone and called me 2-3 times a day for an entire week straight. They also emailed every time after they called. I finally get a chance to call them back and the guy asks me a few intake questions then proceeds to say they would call me back. Their form says they offer a free consultation, but apparently they do not as the furthest I got after calling them back was just intake questions. That is not a consultation. Why did this firm feel the need to blow my phone up like spam and then not even offer the consultation? Do not waste your time.

November 25, 2025
Unprompted review
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Rated 1 out of 5 stars

This Lack of Transparency and Misleading Settlement Quote initially quoted me a…

This company initially quoted me a specific settlement amount and assured me that was what I would receive. Later, I was told I would be getting far less because of payments that had to be made to the VA and other parties. Had I known this from the beginning, I may not have agreed to settle at all.

I have been dealing with significant pain and ongoing medication side effects, and clearer communication would have made a major difference. Unfortunately, the lack of transparency left me very disappointed.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible communication switched my…

Horrible communication switched my attorney 4 times. Lied about the amount I would receive, took more money from my settlement than originally agreed, then kept partial of my money 4 months past the release time.

November 21, 2025
Unprompted review
Rated 2 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this law firm after my car accident. I came to them seeking support and guidance during one of the hardest times in my life, but instead I was met with impatience and a lack of compassion.

Throughout the process, I often felt dismissed and disrespected when I tried to explain my injuries and situation. Even after I provided medical documents, I was spoken to in a harsh tone instead of being helped to understand the next steps.

I was left feeling unheard and unsupported, especially after suffering a concussion and ongoing health issues from the accident. I expected professionalism and empathy from a firm that handles injury cases, but that’s not what I received.

I hope they treat future clients with more care and understanding than I experienced.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

It’s 10/02/25

It’s 10/02/25 , Currently a client since 04/2024. Im on my 2nd lawyer . This law firm is a marketing mirage . No good advice at all. I have to look things up myself and call doctors myself. I feel like im fighting this case alone 😢 Please do not entrust your case with these people. Ive had others lawyers never experienced such disregard. Please pray for me and my family 🙏

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

No stars for you morgan and morgan

0 stars for you morgan and morgan. And I hope your firm gets c.... down. Money hungry right. It was me I pressed the helpful button all of them. This is what I wrote and still turned me down because they couldn't win the case and make billions right. I'm James Wesley Liles I live with my mother. The situation is quite complicated I will try to explain to the best of my ability. I tried reaching out to wsoc-tv on multiple occasions and they ignored me. Me and my mother lived in a double wide home it had to be condemned at that time I was desperate to to find help. Since then me I finally made my point known to the landlord. So the landlord perchances a single wide home. And they sent us a contract for my mother and myself to sign I did not want to sign it but really had no choice. Now the contract states the single wide home belongs to my mother and she can do anything she wants with it. Except she does not have the title the single wide. The landlord has preyed on our ignorance many times this time to far. Like I said above I tried reaching out to wsoc-tv legal aid. And they preyed on my ignorance. Forgive me for being blunt but I do know what's going on I know my rights. Wsoc-tv, legal aid and etc. It hurts me being diabetic, on disability for many years my mobility has dropped. I do apologize the mobile home is in desperate need of new windows they do leak the roof needs some repairs and kitchen has water damage due to the leaking window. And it’s all reminding me of the old resident we rented from the same landlord and I replaced the windows flooring etc. 1 problem for me is I’m not supposed to be telling you about these problems please help me.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been disabled due to medical…malpractice

I’ve been disabled due to medical malpractice for over two years. I’ve contacted several firms, Morgan and Morgan being the most recent…and I’m afraid…last! I had great hopes that that this firm was going to actually Help me! It’s become a rather long story, but now, after major painful reconstructive surgery, I’m still quite severely disabled. I was passed around from unidentified person to unidentified person on the phone, then after nearly two hours, the poor girl who was ‘up next’, apologized, and informed me that my case wasn’t for them, and they’d refer me to another firm. Imagine how that made me feel after struggling without the use of my left arm for over a year! I wouldn’t recommend this firm to my worst enemy, and I have none of those. Now I watch these lying commercials every day, and it literally exacerbates the pain and injustice I feel each and every painful day I’m alive! What kind of ‘help’ for ‘victims’ is that? I wish I could have found a firm who wasn’t afraid to fight for a victim who truly deserved a solid representative! Ignore the commercials folks, this firm is only as mediocre as its most recent fifteen second spot! Sorry, it’s just the honest truth!

November 5, 2024
Unprompted review

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