I chose Morgan's because of the fast delivery time and product pricing. There was a manufacturing problem with my first order, so I gave them a ring. They couldn't have been more helpful. A replace... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, timely delivery of my order and fast return credit for one item that was out of stock. Will have no hesitation in ordering from Morgan’s again in the future.
Company replied
Excellen service, very quick delivery . Diary exactly what I was looking for. I have made a note of Morgtan's Direct to order again for next year.
Company replied
Extremely quick service with postage. My Paperblanks diary arrived in excellent condition. I'd barely pressed send on the payment and it seemed to arrive in record time!
Company replied
Company details
Written by the company
We are a Long-standing UK-London based independent retailer who supplies office, homes, and business with Office Supplies, Paper, Envelopes, Filing Products and much more and always sourcing and adding new useful, unique and innovative products. We take pride in great customer service and great value for money whilst not compromising on quality. Follow us to make sure you never miss out on our new items. Follow us and do not forget to sign up to our newsletter.
Contact info
Unit 12 Kingsbury Trading Estate, Barningham Way, Church Lane, NW9 8AU, London, United Kingdom
- 020 7482 4684
- morgansdirect.co.uk
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
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Goods arrived as described and in…
Goods arrived as described and in expected time frame.
October 30, 2025
Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Very quick and efficient service.
October 30, 2025
Reply from Morgan's Direct Ltd
Thank you Robert for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Prompt and Affordable: Morgans Delivers the Perfect Diary
Morgans had the availability of the Paperblanks diary that I wanted. It was competively priced with free delivery. Order arrive promptly.
October 4, 2025
Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Sadly I did not receive my order, emails ignored until I posted on Trustpilot and contacted my bank!
Sadly I did not receive my order, I emailed to find out what had gone wrong and have had no reply. I’ve had to speak to my bank to cancel my visa payment and am waiting for a refund. This has been a very disappointing experience. I can honestly not recommend this company. I have been buying paperbacks slim diaries for approx 15 years and very few suppliers had them this year.
12.11.25. Only just seen the reply from Morgan’s, have emailed just now for the second time. I will keep updating with progress. Order number 58208.
Morgan’s Direct have advised me that they received back the order on 4.11.25 and refunded on 10.11.25. I did not have an email advising this and no mention of any refund, I was also asked if I would amend my Trustpilot review, I believe this was their only reason for contacting me.
The measure of a company is how they deal with a problem. This company ignored me until a review became public, denied having received any email from me (I followed their link provided so this seems improbable) and then they had the audacity to ask me to amend my review.
All emails are sent from morgansdirect.co.uk - no human willing to accept responsibility!
October 12, 2025
Reply from Morgan's Direct Ltd
Hello,
As advised, we did not receive an email from yourself; otherwise, the matter would have been dealt with at that time. Having seen the review, we reached out to assist you. Once we replied, we asked that if the result was satisfactory if you would mind amending the review. I understand you were still not happy, but we refunded the item and emailed you to advise that the item had been returned to us as a rejected item.
I am sorry that we were unable to assist you on this occasion - but please be assured we did not only reach out due to the review.
Kind Regards,
Morgan's Direct
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Reply from Morgan's Direct Ltd
Thank you Ben for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Really handy diary!
Good product at a good price and quickly delivered. I ordered the same as I had last year and the extra months for forward-planning are very useful.
September 29, 2025
Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
No problems.
Delivery on time, correct item. Would have been better if the item had been advertised from their store on Amazon itself.
September 18, 2025
Reply from Morgan's Direct Ltd
Thank you David for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
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Very pleased with my purchase very…
Very pleased with my purchase very prompt delivery would recommend
September 17, 2025
Reply from Morgan's Direct Ltd
Thank you for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Easy to order and quickly delivered
September 15, 2025
Reply from Morgan's Direct Ltd
Thank you Robert for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Reply from Morgan's Direct Ltd
Thank you Mike for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Be organised with Morgan's Direct
Life wouldn't be so organised without Morgan's Direct Monthly calendar which I have bought since the 90s!
August 21, 2025
Reply from Morgan's Direct Ltd
Thank you Mervyn for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
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Super customer service
I chose Morgan's because of the fast delivery time and product pricing.
There was a manufacturing problem with my first order, so I gave them a ring. They couldn't have been more helpful. A replacement was sorted super quickly and that was perfect.
I'd be very happy to use them again in the future.
August 28, 2025
Reply from Morgan's Direct Ltd
Thank you Paul for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Reply from Morgan's Direct Ltd
Thank you Heather for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Simple and effective
Straightforward ordering process. No fuss delivery. Delivered in sensible packaging that protected the contents.
August 24, 2025
Reply from Morgan's Direct Ltd
Thank you Terry for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Reply from Morgan's Direct Ltd
Thank you John for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
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Just the right size.
Apart from the excellent customer service (kept informed all the time where the package was on its way) the calendar arrived quickly. It is hard to find a calendar of this size, this is just the right size to jot down birthdays, appointments etc. All good 👍.
July 18, 2025
Reply from Morgan's Direct Ltd
Thank you Jacqueline for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
Delivered with no hassle
June 8, 2025
Reply from Morgan's Direct Ltd
Thank you Sandra for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
First order with Morgan's Direct
First order with Morgan's Direct - excellent.
Very easy to find the product I was looking for on the web site. Very competitive pricing. Free express delivery for orders over £10 (very much appreciated by those of us who live in Northern Ireland). The product arrived undamaged and in very good time. Morgan's Direct sent followup email - just to ensure I was happy.
The buying experience / customer service was faultless - well done.
June 2, 2025
Reply from Morgan's Direct Ltd
Thank you Dean for your feedback and for choosing Morgan's Direct. We are so grateful for your kind words and thank you for sharing your review with us and the community
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