Morgan Sloane Chartered Surveyors Reviews 524

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and fast service they received. Customers frequently highlight the helpfulness and professionalism of the staff, noting their cheerful and informative approach. The booking process is often described as easy and efficient, with many appreciating the quick response times to inquiries and emails. Reviewers are particularly impressed with the prompt delivery of reports and the overall smooth and professional customer service. However, some customers also noted dissatisfaction with the company's knowledge of the local area, feeling they had to provide information themselves. Additionally, a few people mentioned delays in email replies, which unfortunately led to missed opportunities.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently describing their experiences as superb,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Consumers consistently report positive experiences with response times, noting promptness in communication... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism and efficiency of... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and fast service. We made a phone call on Thursday before the Bank holiday and it's done and dusted within 7 days . 👍. Lucy was very helpful , cheerful and informative regarding of wha... See more

Company replied

Rated 5 out of 5 stars

The service received was prompt and professional. I was contacted straight away, costs given upfront and not deviated from. The booking in process was easy and was great to know they also did a Saturd... See more

Company replied

Rated 5 out of 5 stars

Morgan Sloane are fantastic and I wouldn’t hesitate to recommend them to anyone. From the first day, they couldn’t have been more helpful in completing our valuation. Always around to answer questions... See more

Company replied

Rated 5 out of 5 stars

This is my second time using Morgan Sloane for a RICS valuation. They are delight to work with. The survey was booked as soon as possible and they were quick to respond to my emails. Aaron... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Home Inspector
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

Morgan Sloane are an independent SME firm of Chartered Surveyors providing residential property valuations, condition surveys and associated services. Our team is led by Paul Holford FRICS who qualified as a Chartered Surveyor in 1999 and formed Morgan Sloane Limited in 2012. Morgan Sloane are RICS Registered Valuers, regulated by the Royal Institution of Chartered Surveyors (RICS) and members of the Association of Leasehold Enfranchisement Practitioners (ALEP), the Independent Surveyors & Valuers Association (ISVA) and the Residential Property Surveyors Association (RPSA) so you can rest assured that we’ll handle your needs with the utmost professionalism and diligence. Our team of Chartered Surveyors provide a fast, efficient and cost-effective service that is tailored to every client. Our reports are carefully researched to provide an accurate response to our client’s needs. As a small family owned business we are really proud to be one of the top rated firms of Chartered Surveyors on Trustpilot and have hundreds of five star reviews please take the time to check out our previous customers experience. Call us today for free on 0800 161 5767 or send us an email to info@morgansloane.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

524 reviews

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Rated 5 out of 5 stars

We needed a property valuation quickly

We needed a property valuation quickly. They responded quickly and gave a very early date for the inspection. Their fees were a fraction of what the big companies wanted. Survey was quick and efficient and the report was received a couple of days later. Very impressed.

May 30, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind words David, please do reach out and let us know if you have any questions, best wishes, Paul

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Rated 5 out of 5 stars

Great

Great, thank you

June 2, 2026
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Reply from Morgan Sloane Chartered Surveyors

thanks for the review, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Top service from start to finish

Top service from start to finish !
Very happy and would Highly recommend

May 20, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi Emma, thanks for your kind feedback, let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Superb service and attention

It is the third time I have dealings with Morgan Stanley and I can summarise my experiences as superb.
From Lucy's kind and personalised attention to the promptness of the survey and report, everything has been always very smooth and professional.
Thank you.

May 20, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi Fernando, thanks for your great feedback, I'm pleased we could assist you again, as always should you have any queries please do not hesitate to let us know, best wishes, Paul

Rated 5 out of 5 stars

Excellent and supper fast service

Excellent and fast service. We made a phone call on Thursday before the Bank holiday and it's done and dusted within 7 days . 👍.
Lucy was very helpful , cheerful and informative regarding of what we needed.
Kevin who came out to do the surveying was very helpful and super fast .he came out early morning and by the afternoon the boundaries were done and sent to us.
Well done to Morgan Sloane .
HIGHLY RECOMMENDED.

May 8, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi, thanks for the great feedback, I'm glad we were able to help you with your Land Registry Compliant Plans, do let us know if you have any further questions, best wishes, Paul

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Rated 5 out of 5 stars

Excellent service from this company.

Excellent service from this company.
Customer service was great, I got booked in earlier than my original appointment due to a cancellation and the report came back very quickly. I would highly recommend using this company and would definitely use them again myself.

April 22, 2026
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Reply from Morgan Sloane Chartered Surveyors

thanks for your kind words, glad we were able to help, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Great service

The service received was prompt and professional. I was contacted straight away, costs given upfront and not deviated from. The booking in process was easy and was great to know they also did a Saturday valuation. The report was back within 2 days. Maria, the valuer, arrived just before her due time and was very personable and polite. Overall a very happy customer and would highly recommend.

May 2, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi, thanks for taking the time to share your feedback. It is much appreciated, I will pass your comments on to Maria too. Just let us know if you have any further queries, best wishes, Paul

Rated 5 out of 5 stars

CGT Valuation

Morgan Sloane were very easy to work with, taking calls outside normal working hours and turning around my CGT valuation within 4 days. Thank you!

April 30, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi Neil, thanks for your great feedback, do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Great experience

Quick service, team is very helpful and friendly . All my questions were answered and more helpful information was given.

April 15, 2026
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Reply from Morgan Sloane Chartered Surveyors

Appreciate the kind review Jelena, do let us know if you have any questions, best wishes, Paul

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Rated 5 out of 5 stars

RICS evaluation

From booking the RICS evaluation advice and service was great from start to finish

April 2, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind review, do let us know if you have any questions. Best wishes, Paul

Rated 5 out of 5 stars

A very friendly and professional…

A very friendly and professional service. Staff are kind and very helpful. Highly recommend their fantastic service!

March 4, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind review, please do let us know if you have any questions, best wishes, Paul

Rated 4 out of 5 stars

Although their services are ongoing to…

Although their services are ongoing to date, excellent assistance and dealings re lease extension have been carried out.

March 25, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind words Christina, we will of course continue to provide support and assistance in respect of your lease extension, best wishes, Paul

Rated 5 out of 5 stars

I would definitely recommend Morgan…

I would definitely recommend Morgan Sloane. They were fantastic to work with. Very quick response to my emails. Pavlos carried out the survey, was on time and provided a very professional service.
Lucy was very helpful on the telephone too.
Cannot praise them enough.

March 16, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the great review, I will be sure to pass it on to Pavlos & Lucy, do let us know if you have any queries, best wishes, Paul

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Rated 5 out of 5 stars

Overall great experience

Prompt communications, personable people via email and in person. Thorough report. Thanks!

March 31, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your review Ellen, vey much appreciated. Do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Quick, efficient and helpful

The surveyor Paul arrived on time was quick, efficient and helpful. The report was received promptly and my questions responded to in excellent time.

March 31, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi David, thanks for your feedback, glad we could help out. Do let us know if you have any questions, best wishes, Paul

Rated 5 out of 5 stars

Shared ownership stair-casing valuation

I used the company to valuate the property for the shared ownership stair-casing.

I am very happy with the result, the valuation was accepted by the Housing Association and the value was beneficial to me.

March 5, 2026
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Reply from Morgan Sloane Chartered Surveyors

Hi, thanks for your kind review, let me know if you need anything, best wishes, Paul

Rated 5 out of 5 stars

They were quick to respond

They were quick to respond, easy to book in an appointment and sent through the valuation in good time. No faults at all

March 16, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your feedback, much appreciated :-) do let us know if you have any questions, best wishes, Paul

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Rated 4 out of 5 stars

The politeness and helpfulness of my…

The politeness and helpfulness of my initial contact allowed me to manage the timing of my survey to fit my circumstances. The Report was provided within 48 hours of the survey. My queries were answered and appreciated

March 17, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for the great feedback Angela, do let us know if we can do anything else to help, best wishes, Paul

Rated 5 out of 5 stars

5* service from start to finish

5* service from start to finish! Thank you Lucy and Paul for your help, we received our valuation report the next day!

March 17, 2026
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Reply from Morgan Sloane Chartered Surveyors

Thanks for your kind words, do let us know if you have any questions, best wishes, Paul

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