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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and patience, highlighting their helpful and caring approach. Many people appreciate the excellent service received, noting the ease and enjoyment of their home-buying journey, often influenced by the staff's dedication. The quality of the homes and their locations are also frequently mentioned as positive aspects. However, some customers were dissatisfied with the aftercare service and communication, reporting issues with repairs and responsiveness. A few people also mentioned concerns about the quality of the build and finishes in their homes, describing problems such as faulty flooring, poor paintwork, and drainage issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the attentiveness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Location

People report positive experiences with location. Many customers expressed satisfaction with the chosen... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of build, finishes, and... See more

Based on these reviews

Rated 5 out of 5 stars

My partner and I are looking to buy our first home together. We visited both Morris homes and the Shelbourne estate, Hursbury Grange. We spoke to Rob at the Shelbourne estate and genuinely had a real... See more

Rated 5 out of 5 stars

We recently went to view houses at St Michael’s Park, Upton, Northampton. Ann made the whole process informative, positive and enjoyable making us really excited to start the process of buying one o... See more

Rated 5 out of 5 stars

We are First time home buyers with a lot of questions about the entire process of buying from Morris homes. We met Victoria who had so much patience and care towards our enquiries. She answered all... See more

Rated 5 out of 5 stars

We’ve just reserved our new home at Hunsbury Grange in Northampton. Jess and Lynne, the sales advisors, are both lovely! They are always smiling, knowledgeable about the development and surrounding ar... See more


Company details

  1. Construction & Manufacturing

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Morris Homes built the 1 bed apartment…

Morris Homes built the 1 bed apartment I live in at Kirkham on Princes Meadows.
It’s lovely. Really well built and finished to a high standard. Any little snags I had initially have been resolved quickly. All the office team and tradesmen have been so helpful and kind to me. I would definitely recommend buying a Morris Home.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Tracy at Arden park has been fantastic…

Tracy at Arden park has been fantastic throughout the buying experience even when I decided to switch plots she made everything simple and easy. After visiting many different developments and countless visits the customer service at Shelbourne Estates has been by far the best of any builder. A big credit to the company I haven’t been easy to deal with and asked so many questions but always takes the time to answer everything.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Since walking into the office at the hunsbury-grange site, shelbourne side of the development, Lynn, Jess and Pauline have been amazing, very professional, warm, friendly and helpful. We have developed a really good relationship with all 3 ladies to the point of calling them friends. The area sales manager Michaela has also been very supportive. A fantastic team.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly raccomended

I had a pleasure to deal with a lovely woman called Hannah In horwich, she was very helpful and attentive to explain my questions in regards the propriety. I highly recommended.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy a new house from Morris…

Do not buy a new house from Morris Homes!!! we have been waiting 7+ years for our roads to be built and we still do not have drains that work or tarmac outside of our house that is more than 7 years old. they say they're doing something but no progress.

December 4, 2025
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Rated 4 out of 5 stars

Ann L

Visited 3 showrooms (capesthorpe, disley and melford), the layout of capesthorpe and melford is organise and practical for the user from 2 - 5 members.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

genuine and helpful

Morris is a truly genuine and helpful company, with staff who are not only insightful and kind but also genuinely dedicated to providing support. They go above and beyond to ensure you feel valued and confident, offering assistance with any questions or concerns you might have. Their commitment to excellent customer service makes every interaction positive and reassuring.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Morris homes

Dealt with a lovely lady today called jan.
She helped us and talked us through everything about buying a new morris home

November 27, 2025
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Rated 5 out of 5 stars

Excellent Customer Service!

Finding such truly beautiful homes in the Morris development at The Grange in Formby, I was desperate to own one and decided to proceed with a purchase. Both Anne and Margie were helpful, friendly, knowledgeable and professional. The reservation process was smooth, with no fuss, and I have been kept informed of each step. Thoroughly excellent service. Thank you!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Could not be more helpful!

Pauline and Lynne could not have been more helpful and welcoming right from the very beginning. We’ve never felt that any of our viewings have been rushed either.
They’ve been really helpful with all our queries. We’re so very excited to move in - hopefully in time for Christmas!

November 15, 2025
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Rated 1 out of 5 stars

Appalling treatment of the residents

Appalling treatment of the residents of Lion Court in Birmingham. There are fire safety issues such as wooden balconies to be replaced but Morris Homes keep fobbing off the management company as to when they’re going to do it. We can’t get an EWS1 certificate until it’s been done. It’s difficult to get a mortgage & you can only sell to cash buyers. This has been going on for years. Disgraceful behaviour.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Help from Hannah at Rivington Park

I had a fantastic experience with Morris Home, and I want to give a special shout-out to Hannah at Rivington Park, who was absolutely brilliant from start to finish. She was friendly, knowledgeable, and incredibly patient, making the whole process smooth and enjoyable. Her attention to detail and genuine willingness to help made a huge difference.

If you’re visiting Morris Home at Rivington Park, I highly recommend asking for Hannah — she truly goes above and beyond. Excellent service all around!

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

New home purchase

The sales lady was very thorough knowledgeable and pleasant. She was a good listener and very understanding of our situation.
She offered very good advice.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah was brilliant at Rivington Park…

Hannah was brilliant at Rivington Park today. Gave us great advice on the homes available in our price range and was able to direct us where to view a property at another site so we can see the inside.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking company to purchase from

Shocking company to purchase from, they ignore you and call you a liar - do not listen to your concerns and will neglect their duty to repair their faults.

I have cctv footage of their head of customer services witnessing the fault, but then proceed to say there is no fault.

They ignore emails, and only will reply when you cc in their MD. No respect.

Cowboys, I'd never buy a Morris Homes again. Shocking quality and aftercare

November 6, 2025
Unprompted review

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