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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and patience, highlighting their helpful and caring approach. Many people appreciate the excellent service received, noting the ease and enjoyment of their home-buying journey, often influenced by the staff's dedication. The quality of the homes and their locations are also frequently mentioned as positive aspects. However, some customers were dissatisfied with the aftercare service and communication, reporting issues with repairs and responsiveness. A few people also mentioned concerns about the quality of the build and finishes in their homes, describing problems such as faulty flooring, poor paintwork, and drainage issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the attentiveness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Location

People report positive experiences with location. Many customers expressed satisfaction with the chosen... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of build, finishes, and... See more

Based on these reviews

Rated 5 out of 5 stars

My partner and I are looking to buy our first home together. We visited both Morris homes and the Shelbourne estate, Hursbury Grange. We spoke to Rob at the Shelbourne estate and genuinely had a real... See more

Rated 5 out of 5 stars

We recently went to view houses at St Michael’s Park, Upton, Northampton. Ann made the whole process informative, positive and enjoyable making us really excited to start the process of buying one o... See more

Rated 5 out of 5 stars

We are First time home buyers with a lot of questions about the entire process of buying from Morris homes. We met Victoria who had so much patience and care towards our enquiries. She answered all... See more

Rated 5 out of 5 stars

We’ve just reserved our new home at Hunsbury Grange in Northampton. Jess and Lynne, the sales advisors, are both lovely! They are always smiling, knowledgeable about the development and surrounding ar... See more


Company details

  1. Construction & Manufacturing

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Morris at Hampton Water

Went to see Morris at Hampton Water. Houses were beautiful and high quality. Nicky was amazing and helpful. Went back for a follow up and again Nicky was great and remembered us and our situation- lovely personal touch! Lots of information and advice given with follow up text.

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Angela is a star

Angela Bayford has been fantastic
She is so helpful and friendly. She has always always been happy for me to view the apartment when I have wanted to see it again and again
I only want to deal with her now especially on the handover.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Nice development and kind sales advisor

I visited The Orchards and met Rob! I'm still unsure if we are going to proceed, but Rob was great, had all the answers and the ones he didn't have he was very happy to chase for me.
About the development it's a little bit pricy, but is definitely one of the best well made developments we visited so far. I'm really impressed.
Thank you very much and I wish you absolutely all success.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Houghton Grange

I visited the Houghton Grange - Shelbourne Estates development this week and was incredibly impressed with how beautiful and spacious it was, huge thanks to Kim who showed us around, she was incredibly helpful and knowledgeable.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

We have had a great experience with…

We have had a great experience with Morris Homes. Great sales team .site manager are so helpful 👏 great service any problems they came straight away i damage my wall moving in and they fitted it with no problem from matt .House fitting are top quality very happy with everything love the house thanks everyone for your help. Cottam preston

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely development

The situation of the development is lovely and has a fresh feeling that seems refreshing to be around so that’s a good choice of location.

The lovely lady showing me around was nice and welcoming, explaining in detail what they had available and coming up in future.

The home structure is beautiful and modern with decent sizes and space for storage.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Jess and…

We had a great experience with Jess and Lynne at Morris Homes. They went above and beyond to make sure they could help in anyway possible - always quick to respond to queries and supporting with our sale and purchase.
Many, many thanks!

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Cleverly this lot get bad reviews…

Cleverly this lot get bad reviews quickly removed. As I said months ago a large estate in Standish is still a disgrace after 7 years here our spine roads remain unsurfaced. The estate is a shambles. Look elsewhere.

October 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Shocking Customer Care

We have been living in a Morris Homes property on Stanley Gardens for nearly 3 years now and whilst we had a positive experience purchasing our property, the ongoing customer care has been nothing short of a disaster. We have had multiple kitchen doors drop from the hinges with 2 having actually fallen from the hinges. We have requested this be fixed over the course of 2 years, the company on multiple occasions stated that they had been to our property to fix them despite not doing so. We eventually had one of the doors refixed to the wall whilst the other was left loose. This door has eventually come away, when brought up again to Morris we have been accused of having “forcibly ripped off” the door, this accusation backed up by their head of Customer Care Chris Moylan. The freezer door is now also coming away from the hinges which is clearly evidence of poor work being completed on the property. We have attempted to escalate this issue but continue to be met with barriers, ignored emails and as expected dismissive uncooperative responses. Avoid at all costs.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

High quality spec houses

High quality spec houses , and lovely sales staff the ladies we have met at Kirkham are always very friendly , helpful and proffessional Olwyn , Debbie and Lizette
We have looked around several different builders recently but keep getting drawn
back to Morris homes .

October 3, 2025
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Rated 5 out of 5 stars

I’ve had a lovely experience finding my…

I’ve had a lovely experience finding my first house that I’ll own and call my home with the help of Hannah, she is a lovely person who is welcoming, funny and professional all in one! I couldn’t recommend speaking to her enough! Thanks Hannah.

September 28, 2025
Unprompted review
Rated 4 out of 5 stars

I recently visited the property and was…

I recently visited the property and was assisted by a lady. She was very polite, professional, and well-behaved throughout the visit. She explained things clearly and made the viewing experience comfortable. Thank you for the excellent service."

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

We had a consultation with Hannah the…

We had a consultation with Hannah the Morris Homes rep in the Rivington development. She was really helpful, very friendly, knowledgeable and asked us lots of questions to find out what would suit us and our budget. We left feeling excited about buying a new home and enough information to help us move to the next step.

September 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Incredible Journey!

We recently reserved our new home with Morris. We were very warmly welcomed by Hannah at Rivington Park and from the moment we met her, we knew she was going to be amazing. From viewing the beautiful show homes to having our house valued and then reserving, Hannah has been brilliant and with us every single step. I genuinely never thought reserving our home would have us crying with laughter. It was the most fun experience and one which we will never forget. She has shared every exciting moment with us and we look forward to our weekly update chats with her. We can't thank Hannah enough for all she has done and continues to do for us.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy Morris homes. Build quality and service is not good.

I bought home with Morris homes and having issues form first month and my warranty will end soon. Few issues which I reported earlier are addressed but it will keep happening again even on basic things like flooring is done very bad that they replaced twice and still its faulty. You can understand the quality of build and fix they are providing. I feel they even show partiality.

I trusted Morris and spend all my hard earned money but I got cheated.

My warranty will be over soon and now they are not fixing my issues even with one month wait.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

A safe pair of hands

We recently went to view houses at St Michael’s Park, Upton, Northampton.
Ann made the whole process informative, positive and enjoyable making us really excited to start the process of buying one of the homes. She went above and beyond answering all of the many questions and we also got to view the plot we wanted to buy, helping us really imagine our new home!

September 20, 2025
Unprompted review

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