Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would recommend to anyone!

Nicole was incredibly wonderful throughout this whole process. Could not recommend her and their services enough. Thank you for making my first home purchase possible and for the help during this whole process. Thank you, thank you!

September 9, 2025
Rated 5 out of 5 stars

Caryl is simply the best

Where to begin.
Caryl is undoubtedly the best mortgage advisor I have ever dealt with ( and lately I’ve tried many)
Caryl takes on your issue as if it’s personal to her, she works at it in a way that you could only hope for.
From the first phone call with Caryl I felt like she was capable of pulling off a seemingly impossible task (this is what I was told by other advisors)
And needless to say, Caryl did pull it off and in incredible time and fashion.
She is such a kind young lady and I would recommend her to anyone, very knowledgeable, extremely good communication throughout, no task was made to feel difficult and minimal effort my side.
What a difference in comparison to other companies whereby I felt I was carrying them, with Caryl, I felt she was completely in control and had full confidence in herself and her abilities which in turn made me feel very at ease and as though a massive weight had been lifted off my shoulders.
She is truly outstanding to deal with.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Star Service! ⭐️

Adam has been the most consistent and reliable mortgage broker, always on hand to answer any questions I had, he’s been truly amazing. Thank you for the excellent advice and support you have given me.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

The best there is!

Caryl went above and beyond to help me secure my first mortgage. Even when there were some challenges, she didn’t stop until I got accepted. Her expertise was very helpful throughout the entire process, offering advice and support even after the mortgage offer was received. Would recommend to anyone!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Always helpful with every enquiry, helped me every step of the way from original enquiry regarding my AIP to collection of the keys to my 1st property!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t have asked for better support

When I first started looking for a mortgage, I was nervous and unsure where to begin. From my very first conversation, Josh put me at ease. He took the time to understand my situation and explained every detail in a way that made sense.
What really stood out was how proactive and on the ball he was, checking in often, updating me before I even had to ask, and going the extra mile to find the best possible rate and terms.

Thanks to his hard work and guidance, what I thought would be a stressful process, turned into an exciting, smooth journey. I’m beyond grateful and would recommend Mortgage Experience to anyone who wants a broker that truly cares.
Professional, caring, and truly on my side from start to finish!”

August 12, 2025
Rated 5 out of 5 stars

Adam was a absolute legend with helping…

Adam was a absolute legend with helping me getting sorted with my remortgage on my house can’t express how grateful I was to him with all the time and support an effort he put up with me, with me being a little bit of a caveman with all the online stuff. Just want to say a massive thanks and I’m so appreciative for all the help absolute gentleman an nice guy thanks again pal!
All the best Adam
If I ever get chance to put anyone on the right track I’ll definitely say how great he is
Thanks pal

Ste Prime

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Paul has been absolutely amazing

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much easier for us being 1st time buyers he took all the stress away. Thanks so much Paul will 100% being using again in the future!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Got recommended to use Paul to sort out…

Got recommended to use Paul to sort out our first mortgage. We thought it would be a lot of hassle and back and fourth but Paul made that far from true. He went above and beyond and made sure we understood everything we needed to. Honestly was so stress free and we’ve got Paul to thank for that and we have already recommended to family and friends

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Nicole was professional, quick to respond and extremely diligent in her work.

July 9, 2025
Rated 5 out of 5 stars

Excellent service

My advisor Simon helped me through every step of securing my mortgage, always there to reassure and make sure all boxes were being ticked.

I would hugely recommend the company.

July 4, 2025
Rated 5 out of 5 stars

Mortage finding.

Lee Grundy was excellent at finding me a mortage he was really good and despite my difficult credit history he managed to find and get me a mortage.
The process was excellent and good communication.
Highly recommended.

July 3, 2025
Rated 5 out of 5 stars

Chris Warner has been fantastic.

Chris Warner has been fantastic in dealing with me with finding a mortgage for my new home. He is always checking-in with myself and others to ensure a swift and professional process.

July 9, 2025
Rated 5 out of 5 stars

I thank God for choosing Mortgage Experience

Excellent service, Joe has been my "mortgage angel", always helped me to keep the faith I can be a home owner even when I though it won't be possible. If you are thinking on purchasing a property I really encourage you, for your peace of mind, to do it with a mortgage adviser at Mortgage Experience. You'll be informed from day one about the process and options you have in a realistic way, and they look for the best options tailored for you with lenders and everything in the process, plus you have an experienced professional like Joe that will be for you and with you all the way. Thanks a lot Joe, It has been the most enjoyable roller coaster ever. :-)

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amanda Lucas is amazing!

Amanda Lucas was highly recommended to us from a friend, and rightly so!
Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or night 😬🙈). Super friendly and she made it look easy. Will definitely be using her again as I'm sure so many of our friends will too.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Tessa highly enough

I cannot recommend Tessa highly enough. I was stuck on a standard variable rate and time was not on my side, but Tessa worked tirelessly to secure me the best possible deal. In just four weeks, everything was completed — quickly and efficiently.

Her communication was excellent throughout, keeping me updated via WhatsApp and email, which made the whole process smooth and stress-free.

Thank you, Tessa, for your dedication and support — it made all the difference.

June 17, 2025

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