Equity Release & Mortgage Partnership Reviews 

136
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional level of dedication shown throughout the entire process. Customers frequently mention that the staff are exceptionally knowledgeable, providing clear guidance and making complex financial procedures much easier to navigate. A few other people also felt that avoiding extra expenses made a tremendous difference, noting with delight that no broker fees were ever charged for the advice. Consumers truly appreciate the supportive environment, describing the team as genuinely friendly, highly approachable, and completely committed to offering a pressure-free experience. People also noted the excellent communication and quick response times, ensuring every question and concern was addressed promptly and professionally.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional guidance and support... See more

Service

Clients share positive opinions on service, highlighting how advisors made the entire process seamless,... See more

Price

Consumers express great satisfaction regarding price, highlighting that there are no broker fees charged for... See more

Customer service

Consumers find customer service to be extremely helpful and professional, noting that representatives answer... See more

Product

Customers consistently note positive experiences with product selection, highlighting superb market knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot thank Richard Wylder enough for all the help and advice in getting our equity release mortgage. We had tried a couple of brokers previously and unfortunately they were unable to help and t... See more

Rated 5 out of 5 stars

We had a complicated situation with a lease extension that stalled all mortgage applications. Once that was resolved, Richard Wylder was helpful in moving things forward and presenting us with the rig... See more

Company replied

Rated 5 out of 5 stars

Tom from Equity Release & Mortgage Partnership made this process very easy for us. Taking Equity from our home was a big decision and we didn't know where to start. Tom guided us through. We told him... See more

Company replied

Rated 5 out of 5 stars

Great service and advice from Tom from the day I contacted him The quote was sent by Tom the next day for equity release , we had a stumbling block by the lender after the house was valued but To... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Equity Release Broker


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

We received excellent service from Richard Wylder at Equity release & mortgage company.

We received an excellent service from Richard Wylder at Equity Release & Mortgage Partnership.
No fees & no survey fees was an added bonus. The whole process was professionally handled & quick.

September 11, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you for your lovely feedback. We’re so pleased to hear that Richard was able to provide you with an excellent, professional service and that the process felt smooth and quick for you.

Rated 5 out of 5 stars

An Amazing Service from Equity Release and Mortgage Partnership

Tom Evans went above and beyond to secure us the finance we needed. He was reassuring, patient, supportive and understanding throughout the whole process.
His expertise and knowledge was second to none. We were looking for equity release on a non standard house which is more complicated to achieve. However Tom found lenders who were able to give us the finance we needed.
An excellent very professional service.

September 4, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for taking the time to share your experience. We’re delighted to hear that Tom was able to support you throughout what can be a complex process and secure the finance you needed. Your kind words about his professionalism, patience, and expertise mean a great deal to us.

Wishing you all the best for the future, and please don’t hesitate to reach out if we can assist again.

Rated 5 out of 5 stars

Excellent professional service.

After doing lots of research online for equity release I came upon this company and on reading the reviews decided to contact them. That was an excellent decision. From the first phone call with Tom Evans I felt reassured that I was getting good honest professional advice with no pressure at all.
Tom made the whole process seamless. From the application to valuation, the solicitor and then to completion.
I have no hesitation in recommending the Equity Release and Mortgage Partnership.
Thank you Tom.

August 27, 2025
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Reply from Equity Release & Mortgage Partnership

Good afternoon, Thank you for your kind words it was a pleasure working with you and we are glad you had a positive outcome. Many thanks!

Rated 5 out of 5 stars

First Class

Tom always went the extra mile. He was very patient and explained the financial nuances in plain English in a friendly and good natured way.

July 29, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your kind words! We're thrilled to hear that Tom was able to make the process clear and approachable for you. He truly takes pride in going the extra mile and making sure every client feels informed and comfortable.

Rated 5 out of 5 stars

Tom was super helpful through a…

Tom was super helpful through a stressful time!
Would recommend to anyone going through the house buying saga👍🏼

July 28, 2025
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Reply from Equity Release & Mortgage Partnership

Hi Paige, thank you for your kind words, we wish you all the happiness in your new home!

Rated 5 out of 5 stars

Equity Release and Mortgage Partnership

When I contacted the Equity Release and Mortgage Partnership I felt a little nervous as I didn't know what to expect, a hard sell perhaps? But I needn't have worried. Tom Evans is so easy to deal with, always available via phone or email, and always incredibly helpful. Nothing was too much trouble. The application wasn't entirely straight forward but Tom assured me that it would be sorted out - and of course it was. I really can't recommend him enough, I felt I was in a very safe pair of hands.

June 11, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your kind words and for taking the time to share your experience. We completely understand how daunting it can feel when first reaching out, so we're especially pleased to hear that Tom was able to put you at ease and guide you through the process with clarity and care.

Rated 5 out of 5 stars

Equity Release with consideration.

I am delighted to report the exceptional service experienced during my time and choice of company for equity release, namely Age Concern who proposed the agreement with Poynton Law. The agreement was carried through with qualified personnel and consideration by all concerned and I am grateful for the outcome of the service overall. Thank you...!

July 23, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Hi Beryl, thank you for taking the time to write this review, we are so glad Age Concern put you in contact with us and we were able to assist you.

Rated 5 out of 5 stars

Tom Evans, equity release manager, TOP MAN.

All the way through my equity release application, my X tried to make problems for me, through her solicitor. Tom [very experienced in equity release] managed all the problems. Dealing with Tom was more like working with a friend than a business. When I started applying for equity release I had many many offers, I'm just very glad I went with Tom!

July 18, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for taking the time to leave such a thoughtful review. We're really pleased to hear that Tom was able to support you through what sounds like a particularly challenging situation.

Equity release can be complex enough without added pressure, so it’s great to know Tom’s experience and friendly approach made a real difference. We’ll be sure to pass on your kind words to him.

We're truly grateful you chose to work with us and glad we could help you reach a positive outcome.

Wishing you all the best.

Rated 5 out of 5 stars

Highly Recommended

Amazing service from Tom throughout my housing journey, I'm very grateful for all the effort you put in and how responsive you were when I needed to get in touch to discuss things. I'll be using you for all my future mortgages! Thanks guys!

June 27, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Hi Kai, thank you for taking the time to leave a positive review - it was a pleasure working with you and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent professionalism

Excellent professionalism, follow up and stellar customer service
The full process was perfectly explained and shared with me from the start until completion

June 10, 2025
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Reply from Equity Release & Mortgage Partnership

Hi, Thank you for your review - it was a pleasure to work with you.

Rated 5 out of 5 stars

Tom was very helpful

Tom was very helpful, professional and quick to respond. He was also good at finding an alternative solution when we came up against a few obstacles. We were very happy with his advice and execution.

April 30, 2025
Rated 5 out of 5 stars

Excellent service

Tom could not of been more helpful ,polite & understanding towards our equity release it all went incredibly smoothly & very quickly.
I would not hesitate to recommend the company to anyone thinking of doing the same as us

April 17, 2025
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Reply from Equity Release & Mortgage Partnership

Thank you so much for your kind words. We're thrilled to hear that your experience with us went smoothly and that Tom was able to provide the support and understanding you needed throughout your equity release process.

Rated 5 out of 5 stars

I’m very impressed with Tom Evan’s…

I’m very impressed with Tom Evan’s handling of my case.
We had difficulties with a particular firm but Tom sorted it out, pursuing the case relentlessly to to get a satisfactory outcome. He fought my corner wondrously well and I am very grateful.

March 21, 2025
Unprompted review
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Reply from Equity Release & Mortgage Partnership

Thank you for your kind words. We're delighted to hear that Tom provided such dedicated support and achieved a positive outcome for you. Your appreciation means a lot to us.

Rated 5 out of 5 stars

Inventive Tom

Tom was really helpful remortgaging my house. Always seemed available and nothing seemed to much trouble for him. He was very inventive with coming up with solutions to tricky problems. Highly recommend.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend Richard Wylder to anyone

Richard Wylder was very patient and helpful. It was reassuring to know he doesn’t charge a fee and organised a solicitor to come to the house. A very convenient and stress free service from start to finish - which was very quick!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

We contacted Richard Wylder at the…


We contacted Richard Wylder at the Equity Release and Mortgage Partnership when we needed to arrange an equity release mortgage to replace bridging finance. Our equity release application was successful, but it did not give us enough funds to exit the bridge. Richard negotiated with the bridging company on our behalf and was able to get a substantial reduction on the settlement figure allowing the equity release to go ahead. Richard worked in an energetic and continuous way to achieve an excellent result. Thank you, Richard.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Completion in 3 weeks

We had our first telephone consultation with Tom Evans one Sunday morning. It was evident that he understood our needs and subsequent emails and telephone calls were completed as promised, a rarity these days.
Our equity release application was submitted and Tom fully explained the next steps regarding valuation and solicitors.
Only 3 weeks after applying the funds are in our account. Amazing. Would not hesitate to recommend Tom.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

LifeTime Mortgage

They provided an excellent service, were very attentive to our financial situation and constantly provided updates and analysis.
Our contact – Tom Evans – was very helpful and constructive and responded very quickly to our emails and phone calls.
We can recommend them unreservedly.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Richard was looking after the equity release for my mum, he really went over and beyond to get the best deal as there some issue with leases, nothing was too much trouble, resulted in a great deal which we were really happy with - would definitely recommend Richard and his firm

January 1, 2025
Unprompted review

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