Equity Release & Mortgage Partnership Reviews 

136
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional level of dedication shown throughout the entire process. Customers frequently mention that the staff are exceptionally knowledgeable, providing clear guidance and making complex financial procedures much easier to navigate. A few other people also felt that avoiding extra expenses made a tremendous difference, noting with delight that no broker fees were ever charged for the advice. Consumers truly appreciate the supportive environment, describing the team as genuinely friendly, highly approachable, and completely committed to offering a pressure-free experience. People also noted the excellent communication and quick response times, ensuring every question and concern was addressed promptly and professionally.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional guidance and support... See more

Service

Clients share positive opinions on service, highlighting how advisors made the entire process seamless,... See more

Price

Consumers express great satisfaction regarding price, highlighting that there are no broker fees charged for... See more

Customer service

Consumers find customer service to be extremely helpful and professional, noting that representatives answer... See more

Product

Customers consistently note positive experiences with product selection, highlighting superb market knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot thank Richard Wylder enough for all the help and advice in getting our equity release mortgage. We had tried a couple of brokers previously and unfortunately they were unable to help and t... See more

Rated 5 out of 5 stars

We had a complicated situation with a lease extension that stalled all mortgage applications. Once that was resolved, Richard Wylder was helpful in moving things forward and presenting us with the rig... See more

Company replied

Rated 5 out of 5 stars

Tom from Equity Release & Mortgage Partnership made this process very easy for us. Taking Equity from our home was a big decision and we didn't know where to start. Tom guided us through. We told him... See more

Company replied

Rated 5 out of 5 stars

Great service and advice from Tom from the day I contacted him The quote was sent by Tom the next day for equity release , we had a stumbling block by the lender after the house was valued but To... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Equity Release Broker


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

I Highly Recommend for Equity Release MortgagesTom Evans at Mortgage-Partnership

Tom Evans at Mortgage-Partnership has made the process of Equity Release smooth and efficient.
I did contact many companies and found some advisers were too desperate and often tied into to one company so they were not really independent.
Tom has a great knowledge of the market and can move freely to the best deal for you.
Tom inspires confidence at a time you are making a very big decision.
Great communication skills and a friendly manner.
I am confident I got the right package , at every stage Tom explaining what each company offered.
From start to finish 2 months, and that included Christmas .
The solicitors Tom recommended were top class and fixed price.
I would highly recommend this company .
Thank you Tom Evans Mortgage Partnership

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Tom Evans - re mortgage

Tom Evans - all I can say is thankyou to Tom for making this remortgage a reality for us and putting us in an unbelievable position financially compared to what we were. Quick easy and knowledge and honesty is all you ask for and that’s what you get. Thanks again Tom!

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service!

Tom is an excellent, knowledgeable and professional mortgage advisor. We have continually used his services over the past 6 years and will continue to do so in the future. He is a brilliant communicator and continues to make the process stress free.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Richard is an amazing Mortgage advisor

Richard is an amazing Mortgage advisor. He is extremely helpful, pleasant, friendly and unbelievably efficient. The whole process was completed very quickly. Throughout it was very easy to get hold of him and ask questions. The solicitors they used were also excellent. Richard made it a really easy and stress-free process. I highly recommended him

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer: An Amazing experience

Being a first time buyer it was rather daunting. However, my experience with Tom Evans not only streamlined the whole process but made it incredibly achieveable. Communication was amazing and meant that at no point were we not kept in the loop. This will be my go to broker for all other future mortgages. Tom is a credit to this firm and is the sole individual that I could rely on when lawyers and sellers were making it hard!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

great experience

After a rather poor experience with a previous broker
we were recommended equity release and mortgage partnership for a new loan. Richard provided a first rate service ,always efficient , courteous and creative with advice. I can highly recommend his services for any prospective client.
Yours
Andy Fernbach

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

The Equity Release industry has a bad…

The Equity Release industry has a bad name from past practices which made me very nervous about the process. I did a lot of research beforehand to ensure that the Equity Release & Mortgage Partnership were properly set up and regulated and even then I was anxious about getting into something which could go horribly wrong. From the get go Tom was reassuring and clear, he answered all my somewhat searching queries about him and his company and I came to realise that the service he offers is just what I needed. He supplied comprehensive information about my options and the pros and cons of all of them. I chose the product that best matched my needs but at no point was I tied in, the deal only became binding once I had accepted the offer and Completion had occurred. This is when Tom's fee is paid also, so he takes a huge risk doing all the work which could come to nothing. My own case was delayed hugely by some Land Registry issues but Tom was patient and helpful throughout and we got there in the end. I am delighted with the result and would like to thank Tom and his team for a job very well done. I have no hesitation in recommending the Equity Release and Mortgage Partnership.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Richard is the best Mortgage advisor I…

Richard is the best Mortgage advisor I have ever used. (I got equity release but it's a similar process) He is extremely helpful, pleasant, friendly and unbelievably efficient. The whole process was completed in just over 3 weeks! Throughout it was very easy to get hold of him and ask questions. The solicitors they used were also excellent. I was quite anxious about it all and Richard made it a really easy and stress-free process. Highly recommended!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient from Tom

Very efficient from Tom, from the initial enquiry from myself to completion.
Any questions or queries were dealt with in a prompt manner, giving good advice allowing myself to make a decision.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

I was a bit sceptical but Tom and…

I was a bit sceptical but Tom and Michelle were absolutely brilliant helping us through the whole process although we did not have to do much ourselves, completed in three weeks.
Seamless process five stars no doubt and would recommend them without any hesitation

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

I really appreciate everything that Tom…

I really appreciate everything that Tom did for me. Nothing was too much and he gave me the time and hope that saw me through a very tough period in my life. He was professional and stayed with it till the end. I think many others would have given up! Very grateful to him and his office!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Navigated a complex compensation package expertly

Tom's expertise shone as he navigated my complex compensation package, working directly with underwriters to secure a highly competitive mortgage and life insurance. His perseverance over 3 years and several failed purchase attempts made our homeownership dream a reality. He made the process straight forward and stress free (as much as it could be!).

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend Tom more highly.

Tom has been a friend of mine for years and yet I write this review without an ounce of biasness, he dealt with our mortgage with nothing less than professionalism and expertise.
The house-buying process is filled with unnecessary difficulties, but with Tom's help the mortgage was not part of these stresses. I am keen to highlight this given it is at a time when the mortgage market could not be more tricky. We obtained our offer pending valuation within a week of our initial conversation and the entire process was made clear and concise. Tom's communication was excellent and he went above and beyond to act quickly - Solicitors could learn a thing or two! I couldn't recommend Tom at Equity Release & Mortgage Partnership more highly.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

A non standard challenge handled superbly

Excellent and always timely professional advice from Richard gave me the confidence to use an equity release mortgage to purchase the half of the flat I didn't already own. Definitely a non standard assignment for Richard and the team and they stuck with it for over a year and were always available on the phone with timely solutions to issues as they arose. I received first class service throughout resulting in a very successful conclusion. They have my very grateful thanks for making it possible.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free Equity Release

The whole process was handled with efficiency and with minimum hassle
The advise was great and communication excellent
The process was complete in less than 5 weeks
I would definitely recommend Richard and his team

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Knowledgeable, Expertise and Huge Connection.

We are super lucky to have had Richard managing our first Mortgage. He made the impossible, possible. We have purchased a bangalow and as a self employed. It was an outstanding experience with Richard! His super expertise and extremely high professionalism made it easy to get our mortgage. He also gave good mental support and made communication with all the parties involved in this process and made it seamless. His dedication, expertise, leadership and honesty made our bangaow buying process a happy process without any tension.
I highly recommend Richard and already told many of my friends to contact Richard regarding their house buying mortgage need. In future, I will only go to Richard.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Equity Release facility provided without a hitch

In all honesty my wife and I had several trepidations about using equity release to supplement our income. From the very beginning when we contacted ER & MP and spoke to Tom we found his wealth of knowledge and his relaxed attitude to the many questions we fired at him both relaxing and in some ways stimulating. The whole process went through without a hitch and all of our original concerns have disappeared. We would not hesitate to recommend Tom and his team and would like to take this opportunity to thank him and Michelle and the rest of the team involved. Fantastic service!!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Putting Our Mind At Ease

From the very first phone call Richard Wylde put our minds at ease as we had a bad experience with a previous so called Equity Release Specialist . He took the time to listen and went out of his way to get back to the office so he would be more equipped to assist us . He has given us good advice and guidance and has not treated us as just a name and and number as this process is very challenging and just as stressful . His your problem is my problem to fix has made this process change gear for the better . Would recommend him to anyone without hesitation .

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Equity Release Application

Richard Wylder gave exemplary service through what became a very lengthy Equity Release mortgage application. We had many difficulties mostly from poor legal advice but every time Richard rose to the challenge and found an answer to each and every problem. He must have put many hours of work into our application but always tried to appear upbeat and positive which gave us confidence. We are happy he was our financial adviser and not sure anyone else could have got the job done!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Tom Evans Financial Advisor

Tom was thorough, courteous, helpful and explained everything clearly. During the conveyancing as we approached completion and move Tom also helped things along with phone calls to help ensure everything was completed on time - something we feel was over and above his remit and contributed to everything being done on time. We were very grateful for this.

November 9, 2023
Unprompted review

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