Mortgage Call Reviews 

106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally supportive, patient, and knowledgeable when guiding first-time buyers through every single step. Advisors go above and beyond to secure the best possible deals, ensuring clients feel completely secure and well-informed. Consumers note that the overall service is completely seamless, turning complicated financial situations into straightforward and stress-free milestones. People also deeply appreciate the prompt communication, with advisors always ready to answer questions quickly and provide clear instructions. Many state they would not hesitate to use these professional services again for future property purchases.

What people talk about most

Staff

People report positive experiences with staff, highlighting advisors who are knowledgeable, caring, and... See more

Service

Reviewers mention positive feedback about service, noting that advisors are exceptionally helpful and... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep gratitude for the... See more

Response time

Reviewers express great satisfaction with the fast response times and helpful communication. Consumers... See more

User experience

Consumers find user experience to be exceptionally smooth and stress-free. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just to say how I would Highley recommed zoe at morgage call ..zoe was very professional through out my application stage of getting my criteria and understanding our needs ..very helpful in explainin... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Mortgage Call. Corinne was my broker for 12 years before she retired and Kelly has just taken over. The transition has been seamless and Kelly has provided the same amount of care a... See more

Company replied

Rated 5 out of 5 stars

Zoe was an absolute godsend! Couldn't have done it without her. Unbelievably helpful and invested in getting my case sorted as best as she could. Couldn't ask for a better mortgage advisor! Would give... See more

Company replied

Rated 5 out of 5 stars

Zoe was a FANTASTIC mortgage broker, she made everything seem so simple (despite my situation being quite a complex one) and really went the extra mile to make sure I got the best deal possible. She w... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Income Protection Insurance Company
  4. Insurance Broker

Written by the company

Mortgage Call work from a large list of Mortgage and Insurance Companies. We provide individual tailored free advice creating long-term success and financial progression for you, our client, and the best bit, we don't charge Broker Fees! Whether you are looking to purchase your first home or next property, we can help you get the right mortgage. Our Team of experts can also help you with any available schemes. Maybe you are looking to purchase your first rental property or expand your portfolio? Again we can guide and help you with this. Residential, commercial, multi-units, houses of multiple occupancy or short term finance, for further information please do not hesitate to give us a call. Once you have your mortgage in place, it's crucial to ensure that if the 'worst' was to happen, you are fully protected. This could unfortunately mean death, critical illness, accident or sickness and unemployment - or even if your property is damaged, we have you covered. We can arrange cover for you with the UK's best providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not recommend Zoe enough!

Could not recommend Zoe enough! She has taken away any stress, provided prompt responses, and just made the process the easiest it could have possible been. Thank you so much:)

July 1, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Niamh,
Thankyou so much for taking the time to leave a 5* review for Zoe. It means such a lot! Zoe always goes above and beyond to achieve the best for her clients and nothing ever seems too much trouble. Good luck with your house purchase! Kind Regards, Love Julie & Zoe

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Rated 5 out of 5 stars

We contacted Zoe for our mortgage…

We contacted Zoe for our mortgage application. It is our pleasure to share that she made it easy to understand, helpful and prompt in response.

The important call out is response to our queries almost immediate. She explained all the queries in detail. That gave us confidence.

I would definitely recommend her to my friends.

June 23, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Good Morning Pravin,
Thank you so much for taking the time to leave such a lovely 5* review for Zoe. This means such a lot to both Zoe and Mortgage Call. Zoe is always prompt and has her finger on the button to help our clients achieve their dreams and goals. Once again, thank you so much! Take Care, Julie & Zoe

Rated 5 out of 5 stars

This is the second time using Louise at…

This is the second time using Louise at Mortgage Call and I would highly recommend to anyone looking to move home or re-mortgage.

June 20, 2025
Unprompted review
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Reply from Mortgage Call

Hi Owen, thank you so much for taking the time to leave a 5* review for Louise. It means such a lot to both Mortgage Call and Louise. Louise has been with ourselves a number of years and always aims to achieve the best for her clients.
Can I also take this opportunity to thank you for your continued loyalty and I wish you all the very best.
Kind Regards, Julie & Louise

Rated 5 out of 5 stars

Susan at Mortgage Call

I have been assisted by Susan at Mortgage Call on a number of occasions now and I could not recommend her highly enough. She has always made the process easy and straightforward while making every effort to expedite the process. If you're ever in need of a friendly and knowledgeable advisor, I would definitely recommend Susan.

June 19, 2025
Unprompted review
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Reply from Mortgage Call

Hi Silas, Thank you so much for taking the time to leave such a lovely 5* review for Susan. As I'm sure you are aware Susan is one of our long standing Mortgage Advisers and we are very proud to have her as part of the Mortgage Call Team. She always goes over and above to help her clients reach their ultimate goal and prides herself on delivering a first class service every time. Can I also take this opportunity to thank you for your continued loyalty.
Once again, Many Thanks, from Julie & Susan.

Rated 5 out of 5 stars

Incredible company - don’t go anywhere else!

Zoe has made the entire process stress free and an absolute breeze! no matter what hurdle has popped up along the way, Zoe has dealt with it quickly and clearly has an incredible amount of knowledge and advice that I’m very grateful to have received. I truly couldn’t recommend anywhere better than mortgage call, thank you so much Zoe!

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Kelly has been absolutely outstanding…

Kelly has been absolutely outstanding throughout this remortgage for me, this has been the second time I have used Kelly and will continue in the future. There were many issues throughout the process causing set backs which Kelly had no issues with dealing with. Constant communication, reassurance and passion put in through the whole process to make it as easy and stress free for me as possible. I would highly recommend Kelly to anybody and all ready have a few friends and family members looking at using her when they are due a remortgage or new mortgage.

A massive thank you Kelly

June 4, 2025
Unprompted review
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Reply from Mortgage Call

Hi James, Thank you so much for taking the time to leave such a lovely 5* review for Kelly. It means a lot to ourselves! Kelly always deals with our clients in a very caring and professional manner and does her best to achieve 100%+ .Can I also take this opportunity to thank you for your continued loyalty and recommendations to others.
Kind Regards, Julie & Kelly

Rated 5 out of 5 stars

Louise - 5⭐️

Louise has been phenomenal since start to end, we went through many ups and downs which she supported us through the entire way! Every time we heard of mortgage drops she was incredibly speedy to get our rate updated. 100% recommend and will use again ❤️

June 2, 2025
Unprompted review
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Reply from Mortgage Call

Hi Lauren, Thank you so much for taking the time to leave such a lovely 5* review for Louise. It means a lot! Louise always goes above and beyond to achieve the best needs for her clients and I am proud to say she is a very valued member of our Mortgage Call team. May I take this opportunity to wish you every happiness in your new home. Kind Regards, Julie & Louise

Rated 5 out of 5 stars

Zoe has been absolutely tremendous…

Zoe has been absolutely tremendous throughout from the first contact.
Thank you for all your help. You made the process so easy and no stress.
Full stars 🌟

June 3, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Good Morning Hayley,
Thank you so much for taking the time to leave such a lovely 5* review for Zoe. I'm sure you will have seen with all her other Trust Pilot reviews she always goes above and beyond to deliver the best for our clients. Glad to hear that Zoe made it as stress free as possible for you. Once again, Many Thanks, from Julie & Zoe

Rated 5 out of 5 stars

Phenomenal first class service from Zoe…

Phenomenal first class service from Zoe at Mortgage Call. She explained everything in great detail and went out of her way to seal the deal and defused all the stresses of the process of moving house.
I genuinely couldn't recommend her highly enough. 10/10 service.

Thanks Zoe

May 22, 2025
Unprompted review
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Reply from Mortgage Call

Morning Kyle,
Thank you so much for taking the time to leave a lovely 5* review for Zoe. Yes, she always goes above and beyond to deliver a first class service and I am very proud to have her as part of our Team.
I hope you are settled in your new home and wish you every happiness. Kind Regards, Julie & Zoe

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Rated 5 out of 5 stars

Very satisfied

I never leave any feedback, but this time I do really want to write a few words, with a pleasure and from my heart.
My wife and I spoke to a few mortgage advisors and they are good, but thanks of God and EweMove we found Zoe.
Experience is great!! She found the
best deal for us that could be in our case. No time wasting, real professional you can trust.
But the most important what we like and will always remember, that she really cared about us and wanted our young family to move in to our first home. She was like a good friend not just an advisor. I could feel that in every conversation with her.
Thank you so very much Zoe! Now we can enjoy our dream. We wish you success and prosperity, because you really deserve this!

May 15, 2025
Unprompted review
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Reply from Mortgage Call

Good Morning Christian. Thank you so so much for such a very heartfelt review! Wow!! I feel like I am on repeat with Zoe and our other Mortgage Brokers! Zoe, is extremely good at her job and always goes above and beyond for her clients to reach their dream goals. There is no 9-5 with Zoe and our Team! I hope you are settled in your new home and wish you every happiness. Lots of Love from Julie & Zoe

Rated 5 out of 5 stars

Zoe has been amazing throughout my…

Zoe has been amazing throughout my mortgage journey for my first home. She was always helpful, answered all my questions, and made the whole process much easier to understand. I really appreciated her support and guidance. I’d definitely recommend her to anyone buying a home. 🥰

May 24, 2025
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Reply from Mortgage Call

Hi Rhianna,
Thank you so much for taking the time to leave your 5* review! It is always very much appreciated. Zoe, along with our other Mortgage Brokers always like to make the process as easy and stress free as possible as it can be a daunting experience at times. May I take this opportunity to wish you all the very best and every happiness in your new home. Take Care, Love from Julie & Zoe

Rated 5 out of 5 stars

Zoe was fantastic throughout the…

Zoe was fantastic throughout the process, explained everything clearly and was very personable throughout. We would thoroughly recommend her service to anyone and will certainly be back in touch when we need to remortgage

May 23, 2025
Unprompted review
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Reply from Mortgage Call

Hi David,
Thank you so much for taking the time to leave a 5* review for Zoe. It is very much appreciated and welcoming to know that a first class service is always being provided! Zoe always likes to go above and beyond in helping her clients to achieve their goals. May I take this opportunity to wish you every happiness in your new home. Kind Regards, Julie & Zoe

Rated 5 out of 5 stars

Louise has been absolutely amazing…

Louise has been absolutely amazing throughout our buying process, she has always been there to answer any questions we had, explained everything clearly and thoroughly and helped us get the best deal on our mortage. Couldn’t recommend a better mortage advisor!

May 16, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

HI Ellie,
Thank you so much for taking the time to leave such a lovely 5* review for Louise. It means such a lot! Louise, always strives to achieve her clients goals and goes above and beyond to help. I am proud to say she is a very valued member of the Team at Mortgage Call!! May I take this opportunity to wish you every happiness in your new home. Kind Regards, Julie & Louise

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Rated 5 out of 5 stars

Brilliant!!

Zoe helped us to find a mortgage on our new build house. I know this wasn’t easy due to a few factors, but Zoe managed to keep us updated, explaining the process and obstacles encountered! We’re now in our new home, and absolutely delighted! Thanks so much for all of your help Zoe!!

May 1, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Good Morning Andy, Thank you so much for taking the time to leave a 5* review for Zoe. Can't believe you have found the time when you have just moved house! Your comments mean such a lot to Zoe and myself. We hope you are now settled in your lovely new home and wish you every happiness. Once again, Many Thanks from Zoe, Julie and the Team

Rated 5 out of 5 stars

Great help!

Zoe has been a great help! I highly recommend her in seeking out a mortgage. She was very helpful throughout the whole process, keeping me and my brother fully up to date and getting back to us promptly with any questions we had. Very stress free experience.

May 2, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Kevin, thank you for taking the time to leave a 5* review for Zoe. It means such a lot when people have such busy lives! I feel like I keep repeating myself with the replies to all our reviews, but I can honestly say we are very grateful for any reviews left! Zoe always strives to deliver a first class service for her clients and make herself available the best she can. She is a very valued member of the Mortgage Call Team. Once again, Many Thanks from Zoe & Julie

Rated 5 out of 5 stars

Zoe is a credit to the company

Zoe is a credit to the company. She is always there to answer any queries you may have along the way and responds very quickly.

April 16, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Morning Louise, Thank you so much for taking the time to leave a 5* review for Zoe. We all appreciate the feedback! Zoe, along with our other Brokers always aim to achieve the absolute best for their clients and yes she is an absolute credit to our Company! Once again, many thanks. Kind Regards from Julie & Zoe

Rated 5 out of 5 stars

Great experience with mortgage call

Great experience with mortgage call. The process of buying my first house was made so much easier. Kelly explained my mortgage options clearly and helped me find the right lender for me. There was an issue with the lender and me being on maternity leave but Kelly got this sorted efficiently.

April 3, 2025
Unprompted review
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Reply from Mortgage Call

Hi Emma, Thank you so much for your lovely 5* review that you have left for Kelly. This means such a lot to both Kelly and Mortgage Call. We wish you every happiness in your new home and please send Kelly some photos on your new arrival ! Take Care, Love From Julie, Kelly and the Team x

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Rated 5 out of 5 stars

Excellent service.. highly recommend

As a first time buyer I had no idea where to start but Kelly was amazing, she made the process feel super easy! Even with a few glitches in the process as my sale took longer than expected, Kelly sorted all the extensions out and was always on hand to help with any question I had!
Liam was also fab sorting out all the insurance and made that process quick and easy which was great as I also had no idea about what insurance was best!
I will certainly be in touch when I need to sort out remortgaging and would absolutely recommend using Kelly and the team! Thankyou guys!

April 4, 2025
Unprompted review
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Reply from Mortgage Call

Hi Danielle, thank you so much for your very kind 5* review! It means such a lot to all of us ! I will make Kelly & Liam aware of your review. We hope you are soon settled in your new home and wish you every happiness 🏠
Kind Regards, love from Julie, Kelly, Liam and the Mortgage Call Team

Rated 5 out of 5 stars

Such amazing service

Such amazing service, Zoe has been incredible.
Within 48 hours of us first saying hello we've almost got everything sorted, really knowledgeable and available for queries, Mortgage Call are really lucky to have someone so passionate and effective!
Happy to recommend!

April 2, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

HI Thomas, Thank you very much for leaving such a lovely 5* review. Yes, Zoe is always on the ball with things and does her absolute best in providing a first class service for her clients. I also realise how lucky we are to have someone like her in the Team. However, I am proud to say that all our Brokers deliver the same professional and caring attitude. Once again, many thanks. Kind Regards from Julie, Zoe and the Team

Rated 5 out of 5 stars

Friendly and helpful

Great services would recommend!

April 2, 2025
Unprompted review
Mortgage Call logo

Reply from Mortgage Call

Hi Kyeran, Thank you so much for taking the time to leave a 5* review. It means such a lot to Kelly and our Team. We wish you every happiness in your new home. Kind Regards, Julie, Kelly and the Team

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