New Wave Financial Services  Reviews 

Right from the beginning of our mortgage journey, Dylan was brilliant. We were kept informed of any updates and everything was processed extremely quickly. Due to being self employed we needed a specialist to enable us to upsize our house. Rachel our underwriter was also brilliant, everything we needed was sorted for us. Even when we had some problems with our estate agents, they even rang them and sorted it out. I could not recommend new wave highly enough

I had an excellent experience in using New Wave. Both Daniel Cosgrove and Kye Basi were very helpful in broking my mortgage and I always felt reassured through the whole process.

After running into a brick wall with a major bank and a major national mortgage broker due to being a director/owner, Dylan at New Wave assured me that despite my situation, my case wasn't specialist and it was a case of finding the right lender and package it properly. And he was absolutely right, very knowledgable with owner/director situations and what lenders look at in these situations which can vary. Very smooth process with Dylan and Rachel to get the information needed and liaise with the lender to get an offer in a quick turnaround.

Fantastic service from Debbie & Kim as always. Have used them twice now and will only deal with them going forward too. Thank you very much again!

Debbie has been absolutely wonderful and incredibly efficient in helping us with our remortgage. Her professionalism and in-depth knowledge made the whole process smooth and stress-free. We are truly grateful for all her support and would highly recommend her.

Great service, Kirsty May was amazing throughout the process

I had an excellent experience working with George and Kye throughout my mortgage process. As a self-employed applicant, my case involved additional checks and documentation, but they handled everything professionally and kept the process moving forward smoothly.

They were always responsive, patient in answering my questions, and proactive in communicating with the lender and other parties involved. Whenever an issue arose, they dealt with it quickly and reassured me throughout what can sometimes be a stressful process.

Thanks to their support and expertise, I successfully received my mortgage offer and felt confident at every stage. I would highly recommend George and Kye to anyone looking for knowledgeable and reliable mortgage brokers.

great service one of the best mortgage brokers in uk. special thanks to debbie and kim for all the hard work.

Huge thanks to Dan & Rachel who have been so helpful in getting our mortgage for us . They have been excellent in communicating with us every step of the way. Would 100 % recommend .

Absolutely brilliant! From the first introduction with Dylan to the submission paperwork with Rachel i was immediately made to feel valued. Throughout the process, which for me was a major process and a time factor situation I was always kept updated and informed of the next steps. Thourgh introductions was made to the solicitor so they were aware of my case so I didn't have the need to repeat myself. Dylan was amazing. I had spoken to a few people before hand and didn't have much luck but within one conversation with Dylan I had hope and comfort that he would find the right product and lender for me. He was always honest and upfront and responded to all communications in a timely manner. I truly felt Dylan and Rachel went above and beyond to make this a smooth process and genuinely showed empathy and consideration. I describe myself as a hard client in the way I like to be in control and have instant answers and I like to know every detail lol, but I was always put at ease and nothing seemed to much trouble. However I know behind the pleasantries they worked very hard and consistently to get this through on the best deal possible. I would 1000% recommend and will definitely be a returning client.

As a young, self-employed first-time buyer, I initially found the mortgage process quite difficult and wasn’t sure what options would be available to me. Daniel and Kim were incredibly helpful throughout the entire process and made everything feel much more manageable.

They took the time to understand my situation and worked hard to find a mortgage product that suited my circumstances. Thanks to their expertise, they were able to secure a fantastic mortgage offer for me that I likely wouldn’t have found on my own.

Their communication was clear, prompt and supportive from start to finish, and I always felt like I was in safe hands. I’m very grateful for their help and would highly recommend Daniel and Kim to anyone, especially self-employed or first-time buyers.

The staff at new wave were excellent especially as I’m self employed and tried previous to contacting them to get a mortgage with no luck.straight away they found me a lender and the process began keeping me informed every step of the way even pushing the solicitors to get a move on as they were dragging their feet at one point thank you Kirsty,Rachel and Daniel for helping me purchase my 1st home

Excellent. The timely intervention of Debbie saved our mortgage application from total failure. Debbie is wonderful and very encouraging. She knew exactly what she was doing and very professional. Thank you Debbie and Rachel once again.

John

Debbie and Rachel not only helped us to secure our dream home, they remained calm, professional and resilient. Highly organised with what felt like hundreds of documents and they quickly understood a challenging employment status and have been able to work with specialist lenders to accommodate that - it is always a pleasure to speak to them and we cannot thank them enough

Extremely disappointing and unprofessional service.

This firm advertises that they specialise in helping people with adverse or bad credit, but my experience was the complete opposite. From the beginning, communication was very poor. I was left without updates for almost two months, despite actively trying to move forward with a mortgage.

During this time, I received no clear information about what products I was eligible for, no rates, and no realistic guidance. I only found out what mortgage I could actually get because a member of their sales team contacted me much later. Had they not done so, I would never have known, even though I was ready and willing to proceed.

To make matters worse, I was given incorrect and misleading information at various points, which raised my expectations unnecessarily and caused delays. When I followed up for clarification, the response I received was dismissive and rude.

If you are someone with bad credit looking for professional, supportive and transparent advice, I would strongly recommend thinking carefully before using this company. Communication, honesty and customer care should be the priority in this sector, and unfortunately that was not my experience here.

Dan and Rachel have been very helpful getting my unique situation over the line, I highly recommend anyone who is self employed and has a complicated situation to speak to these guys as they know the right ways to navigate.

Dan and the team made the process straightforward and helped us at every stage of the process. We could not have been happier with their professionalism and care. Highly recommended.

Kye and Dan really helped me out finding me a mortgage. I'm self employed and didn't think I'd get a mortgage but these guys sorted me really quick and they even sorted out a solicitor for me. I can't recommend these guys enough thank you Kye and Dan for all your help.

Fantastic experience .. Cannot recommend highly enough ! A professional , competent company that gets the job done

absolutely brilliant service so easy and required very little information i was about to give up on getting a mortgage this was my last try before giving up