The service was excellent. Dan has been great in advising on the mortgage application and on all the stages until completion. He managed to succeed where others were reluctant to commit. Great suppor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I used new wave to facilitate my recent self employed morgage. The previous morgage advisor struggled to find me a deal I was happy with . Both Rachael and Daniel were both excellent and found... See more
After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
Company replied
When first contacting New Wave Financial Services Ltd we spoke to Dan who was very upbeat and positive which made us feel at ease straightaway. We were then past to Kye who dealt with our paperwork an... See more
Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Superb service from start to finish…
Superb service from start to finish from Dan and Rachel. Would recommend them to any one. Thank you again Simon and Louise
April 27, 2026
Reply from New Wave Financial Services
Hi,
Thank you so much Simon and Louise for your kind words! It was an absolute pleasure working with you both. Dan and Rachel will be delighted to hear your feedback. We really appreciate the recommendation and your support. Wishing you all the very best, and thank you again for choosing us!
Best Wishes
New Wave Team
Dan and Rachel made our experience very…
Dan and Rachel made our experience very stress free and easy, when there were issues they sorted them extremely quickly. Would recommend.
April 2, 2026
Unprompted review
Reply from New Wave Financial Services
HI Chloe,
Thank you for your kind feedback! We're glad Dan and Rachel made things easy and stress-free, and sorted any issues quickly. We really appreciate your recommendation!
Kind regards
New Wave Team
Contractor Mortgage with New Wave
Ever since I reached out to New Wave I have found the support and professional approach from both Dylan Basi and Kye Basi second to none - They have both offered support and answered all my questions often out of hours due to work commitments. I would have no hesitation in recommending New wave to anybody.
April 21, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Adrian,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that Dylan and Kye have been able to support you so effectively and accommodate your schedule.
Providing responsive, professional service is something we take great pride in, so it’s fantastic to know that this has made a positive difference to your experience.
Your recommendation truly means a lot to us, and we look forward to continuing to support you in the future.
Kind regards
New Wave Team
Would recommend to anyone
From start to finish the whole team were excellent. Very friendly and competent. They were there every step of the way ready to answer any questions and help. Highly recommend.
April 21, 2026
Reply from New Wave Financial Services
Hi Terri-anne,
Thank you for your wonderful feedback. We’re really pleased to hear that you found the team friendly, competent, and supportive throughout the whole process. It’s great to know we were able to be there for you at every step and answer your questions along the way.
We truly appreciate your recommendation and are grateful you chose to work with us. If you ever need anything in the future, we’re always here to help
Kind regards
New Wave Team
The service and communication were…
The service and communication were great and it was very smooth. My only suggestion would be to post important documentation first class as all documentation took about a week to come through. However Rachel emailed the important documents through when I said they hadn't been received. Thank you Rachel and Dylan for your help.
April 11, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Fiona,
Thank you for your feedback. We’re glad to hear the service and communication were smooth overall, and we appreciate your suggestion regarding first-class posting of important documents.
We’re also pleased Rachel and Dylan were able to assist promptly when needed, and we’ll pass on your kind comments to them both.
Thanks again for taking the time to share your experience.
Kind regards
New Wave Team
gifted equity
Our case involved gifted equity, and we reached out to New Wave Financial Services for support. They were extremely helpful throughout the entire process. Their prompt responses and guidance at every step made everything much smoother than we had expected. We’re truly grateful to the team and would highly recommend their services.
February 27, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Sofia,
Thank you for your kind feedback. We’re pleased to hear you were happy with the support from our team and that the process went smoothly for you.
We really appreciate your recommendation. If you need anything in the future, please feel free to get in touch.
Best Wishes
New Wave Team
Excellent all round Kirsty was very…
Excellent all round Kirsty was very understanding and was always they I would defiantly use them again
April 17, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Andrew,
Thank you for your lovely feedback. We’re really pleased to hear Kirsty was able to support you and that you had such a positive experience overall. We truly appreciate your recommendation and look forward to helping you again in the future.
All the best
New Wave Team
Calm and kind service
Debbie was great at explaining things. I was a first time buyer 5 years ago and my fixed rate is coming to an end for the first time. She really put my mind at ease and she was calm and kind throughout my product transfer process.
April 13, 2026
Reply from New Wave Financial Services
Hi Dani,
Thank you for your kind review. We’re really pleased to hear Debbie was able to support you and make the process clear and reassuring during your product transfer.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards
New Wave Team
Another wonderful experience with…
Another wonderful experience with Debbie and Rachel. We wouldn’t go past these guys.
April 14, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Danny,
Thank you so much for your kind words! We're delighted to hear you had another wonderful experience with Debbie and Rachel.
Your continued support and trust mean a lot to us, and we’ll be sure to pass on your lovely feedback to them. We look forward to welcoming you again soon!
Kind regards
New Wave Team
Made the impossible possible
After being told by my regular mortgage advisor that it was impossible for me to get a mortgage, I genuinely didn’t think I would be able to do this on my own — especially with only one year of accounts after taking over my business.
From my very first conversation with George, everything changed. Nothing felt impossible. He was calm, knowledgeable, and completely solution-focused from the start, and ultimately found me a mortgage when others said it couldn’t be done.
Kim has also been incredible throughout — handling all of the documentation, always responsive, organised, and keeping everything moving when things felt stressful my side.
Together, they have been outstanding. The whole process felt smooth, well-managed, and far less daunting than I ever expected.
I honestly cannot thank them enough for what they’ve done. If you’ve been told no elsewhere, speak to George — he really can make the impossible possible. ⭐️⭐️⭐️⭐️⭐️
April 14, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Rebecca,
Thank you so much for your incredibly kind words — it truly means a lot to us all. We're so glad we could support you through the process and help make something that once felt impossible become a reality.
And a huge thank you for the wonderful cupcakes you had delivered to our office! The whole team absolutely loved them — we’ve genuinely never experienced cupcakes like it. Such a thoughtful gesture, and very much appreciated by everyone here.
Wishing you all the very best in your new home, and thank you again for trusting us!
We wish you all the best and look forward to assisting you again in the future.
New Wave Team
Dylan and Kye were so help fill the…
Dylan and Kye were so help fill the whole way through our application and until we completed on our property have even recommended friends who are trying to get mortgage of them as they’ve been so great
April 13, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Ross,
Thank you so much for your kind words! It really means a lot to hear that Dylan and Kye were able to support you every step of the way through your application and right through to completion.
We’re especially grateful for your recommendation to friends—that’s the highest compliment we can receive. We’ll be sure to pass your feedback on to them both.
Wishing you all the best in your new home!
Kind regards
New Wave Team
In a word, Excellent
In a word, Debbie 😊. She is consistent, effective, efficient, very human and kind and she knows her stuff. I have had only good experiences with this company and feel confident to use them again and to recommend them based on my consistently positive experiences, thank you so very much. Anne
April 2, 2026
Reply from New Wave Financial Services
Hi Anne,
Thank you so much for your kind words and recommendation.
We’re delighted to hear you’ve had such positive experiences, and we’ll be sure to pass your lovely feedback on to Debbie.
We really appreciate your support and look forward to helping you again!
Best Wishes
New Wave Team
Brilliant Service
Brilliant Service, George was understanding and attentive. Perfect service.
April 8, 2026
Unprompted review
Reply from New Wave Financial Services
Hi John,
Thank you very much for your kind message. I’m really pleased to hear that you were happy with the service and that George was understanding and attentive.
Your feedback is greatly appreciated, and I will be sure to pass your comments on to him.
If there is anything else we can assist you with, please don’t hesitate to get in touch. We wish you the best
Kind regards,
New Wave Team
Great service from New wave
Great service from New wave, Dylan and Kye have been brilliant at securing me a Mortgage, Being self employed I was expecting it to be a nightmare, but Dylan was really helpful and reassuring every step of the way.
Great Job
March 31, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Peter,
Thank you for your kind feedback.
We’re really pleased Dylan and Kye were able to make the mortgage process smooth for you, especially as self-employed.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team.
If you need anything in the future, we’re always here to help.
Kind regards
New Wave Team
Dan and Kim
Dan and Kim, absolutely amazing to deal with, very helpful and got everything sorted so easy for us!
April 1, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Steven,
Thank you so much for your kind words! We’re really glad Dan and Kim could help and make things easy for you.
We hope to be able to assist you again in the future.
All the best
New Wave Team
Love New Wave
Love New Wave. Rachel & Debbie are fantastic and can't do enough for you. It's the second time i've used them and definitely recommend to anyone.
March 31, 2026
Unprompted review
Reply from New Wave Financial Services
Hi James,
Thank you so much for your lovely review! We’re really pleased to hear Rachel and Debbie looked after you so well, and we truly appreciate your continued support and recommendation.
We wish you the best and hope to assist you again in the future.
Kind regards
New Wave Team
To Dylan and kye at new wave !
I just want to say, I’m very happy with my experience at new wave from start to finish, especially with Dylan and Kye, Dylan always manages to fix a problem even in the darkest of hours before a sale and gets things done
The whole process was easy as long as you respond on time the will pursue for you! Will definitely use Dylan and his team again and I love how they are on a personal level it makes a stressful situation less stressful 😀. And again thankyou for making my Dream Home a Reality!
Luke
February 5, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Luke,
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience from start to finish.
Dylan and Kye will really appreciate your kind words, and we’re so pleased they were able to support you and make the process less stressful.
It means a lot to us to have been part of helping you achieve your dream home!
Best Wishes
New Wave Team
Kim and Dan have been so helpful
Kim and Dan have been so helpful. Can't recommend them highly enough.
March 26, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jade,
Thank you so much for your kind words! We’re really pleased to hear Kim and Dan were so helpful, and we truly appreciate your recommendation.
Wishing you all the best.
New Wave Team
All-round great "can do" service!
New Wave financial services was a fantastic find for the self-employed ! We spent three weeks and a lot of time with a national agency providing them with so much historical information only to be told they couldn't find a lender who would take on our situation. In contrast Dan at Newwave started with a positive can do attitude and despite us throwing him a slight curve ball of requesting an interest only mortgage, he soon came up with a great solution at a very competitive rate. Rachel then efficiently helped us through the formal application process, solving an unexpected repayment issue with the lender, so it wasn't long before we had a formal offer from a well know high Street lender. Very glad to also report that the recommended legal firm soon converted the offer letter into a completed mortgage, despite the complex nature of our title and ownership.
The modest fee charged by NewWave seemed very reasonable considering time and effort the team at NewWave invested in our application.
March 23, 2026
Unprompted review
Reply from New Wave Financial Services
Hi John,
Thank you so much for your detailed and thoughtful review! We’re absolutely delighted to hear that Dan and Rachel were able to secure a great solution for you, especially given the complexity of your situation.
It’s fantastic to know the process felt smooth and supportive after your previous experience, and that everything came together successfully right through to completion.
We really appreciate your kind words and your recommendation—it means a great deal to the whole team.
Best wishes
New Wave Team
Amazing!
I had a very limited time frame to finalise a mortgage and Molly and Rachel from New Wave have been amazing. They called me back on the same day I enquired and I had a mortgage offer finalised in 2 weeks. They helped organise a solicitor and updated me each day. This is my first home and they have made the whole process simple and explained each step. Thank you New Wave!
March 20, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Emily,
Thank you so much for your lovely feedback! We’re really pleased to hear Molly and Rachel were able to support you so quickly and make your first home purchase such a smooth and stress-free experience.
It’s great to know everything came together in such a tight timeframe, and we truly appreciate you choosing New Wave and we look forward to being able to assist you again when the time comes.
Best wishes in your new home.
New Wave Team
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