I’d hoped to get wardrobe photos of a capsule for my style type; didn’t happen. Stylist’s advise re types of clothes for my body type were very helpful. Colors for “soft summer” not helpful for me p... See more
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Review summary
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found it difficult to cancel subscription therefore money deducted from my acct . resolved after email to Mossi.ai read who refunded 25% of the subscription taken. overall satisfied with email respons... See more
Company replied
I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more
Company replied
I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more
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Company details
- #5 of 5 best companies in Stylist
Written by the company
Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.1
Average
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I learned my style
I learned my style, but som of the outfits proposed was not after their recommendation
May 13, 2026
Reply from Mosso
Hi Siv Rougier,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
I cancelled signing up.
I cancelled signing up because I felt inundated with too much information and too many additional offers once signed up. The messaging seemed hyperbole instead of just saying "we will recommend clothing to be purchased from Amazon all based on your profile." Too confusing.
May 6, 2026
Reply from Mosso
Hi Dee,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DEE107647. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I did find the resources very helpful
I did find the resources very helpful. I would recommend unlocking the 28 days of learning by a week because I would miss some days and then never get to the next day since it was locked out.
May 5, 2026
Reply from Mosso
Hi Kristen,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
found it difficult to cancel…
found it difficult to cancel subscription therefore money deducted from my acct . resolved after email to Mossi.ai read who refunded 25% of the subscription taken. overall satisfied with email response and 25% discount.
May 12, 2026
Reply from Mosso
Hi Veronica Deeney,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Your AI responded quickly and cancelled…
Your AI responded quickly and cancelled my subscription as soon as I asked. You would have gotten five stars from me if I had been able to find customer support on your site.
May 12, 2026
Reply from Mosso
Hi Lauren Bloom,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Never again
Never again. I didn’t ask for ongoing renewal. They refused a refund then only partial. Beware.
May 5, 2026
Reply from Mosso
Hi Tony strahan,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number TONYSTRAHAN388596. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I can't find out how to cancel this…
I can't find out how to cancel this app. I don't want it to automatically charge me for any more days than I agreed to. The stylist keeps stating she doesn't have that information. What a load of crap.
May 12, 2026
Unprompted review
Reply from Mosso
Hi Helen Barker,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number HELENBARKER876602. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I learned a mit about how to build a…
I learned a good bit about how to build a capsule, but also needed to know what to put in one for me and my lifestyle.
It seemed as though when i told the boy what i was doing that day I was given the same outfit over and over and the ones in my daily suggestions were inappropriate for me. Instead of the Amazon capsule I was promised, I was given H&M and not the classic vibe i wear. There seemed to be a disconnect there. Still learned. 😎
May 11, 2026
Reply from Mosso
Hi Ron,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
DO NOT USE!
DO NOT USE!
A monthly fee of £40+ has been taken from my bank account for a subscription that I have cancelled. A full refund has been requested immediately and that I no longer wish to have the subscription. My request for a full refund to my bank account was replied to by AI.
Stay away as MOSSO does not offer any support.
I am very disappointed and feel I’ve been taken advantage of and have lost my money.
May 12, 2026
Unprompted review
Reply from Mosso
Hi Pauline Evans,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PAULINEEVANS228629. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
The unsubscribe and refund system was…
The unsubscribe and refund system was very easy. Thank you!
May 11, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Do NOT trust this company
Do NOT trust this company. I purchased the $19.99 special and checked twice to be sure the subscription box was empty. Still they charged me $79.99 USD this month and won’t refund it. I asked for proof that I ordered a subscription and they can't supply it. BUYER BEWARE
May 11, 2026
Unprompted review
Reply from Mosso
Hi Betty-Ann Heggie,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number BETTY-ANNHEGGIE872862. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
It is a scam
It is a scam. First they say they charge 17€ and then they charged an additional 16.89€ in order to access the app. There was no option to skip this charge and it also happened automatically without face verification from Apple Pay! This is stealing! I have cancelled my membership and now I am unable to contact them to request a full refund which should be applicable due to my right of withdrawal (EU consumer protection legislation, including Directive 2011/83/EU on consumer rights).
May 12, 2026
Unprompted review
Reply from Mosso
Hi Kallia,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KALLIA872172. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Had a question- received quick
Had a question- received quick, courteous and thoughtful response:)
May 10, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Following an issue I had and the Mosso…
Following an issue I had and the Mosso Support team immediately offering a fair compromise, all via email, I'm very happy to report a successful outcome. Thank you again fabulously helpful Mosso people.
May 11, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I only wanted the initial offer and now money has been taken
I signed up for the 1 month offer and did not set up any kind of direct debit. Tonight I got aCall from my bank to say £56 pounds had gone out. They blocked the payment but I have spent the last hour trying to contact the company. My email
Has bounced back and when I go on the contact page there is a ridiculous spot the changing letter puzzle that stops you getting any further! If someone from this company reads this please get in touch as I am not impressed!
May 11, 2026
Unprompted review
Reply from Mosso
Hi Liz Holliday,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number LIZHOLLIDAY500052. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi Fay YVONNE STADE,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
I still am unable to get into my…
I still am unable to get into my account.
The last email I received on May 7th said that I would be hearing from a specialist team shortly. I have not received an email from them.
Thank you.
May 7, 2026
Reply from Mosso
Hi Patty Haynes,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTYHAYNES385423. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I was glad to have my color season…
I was glad to have my color season checked out. The tips for accessories and jewelry were helpful.
May 11, 2026
Reply from Mosso
Hi Ellen McClure,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
customer service
This review is in regard to the customer service resolution. They solved my concerns quickly and provided a full refund in a speedy manner after it was found out the payments were deducted by mistake.
May 11, 2026
Unprompted review
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Unfortunately I didn't realise this was…
Unfortunately I didn't realise this was a continuous subscription. Too expensive for me to continue. Have cancelled.
May 4, 2026
Reply from Mosso
Hi Marianne,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARIANNE936710. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
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