Beyond the initial color preference I did not receive anything useful. It may have been beneficial to receive instructions as to how to best use the app. I felt I either didn’t understand what to expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’d hoped to get wardrobe photos of a capsule for my style type; didn’t happen. Stylist’s advise re types of clothes for my body type were very helpful. Colors for “soft summer” not helpful for me p... See more
Company replied
This company’s recommendation for women’s clothing was not my style at all. The recommendations were not only out of date, but out of style. I was on their site for 10 minutes and immediately canc... See more
Company replied
Very helpful in telling me which colors were best for me to wear in fashion, makeup, and even mani- and pedicures. Also, the capsule wardrobes provided great ideas/guidelines for what-to-buy each seas... See more
Company replied
Company details
- #5 of 5 best companies in Stylist
Written by the company
Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.1
Average
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Following an issue I had and the Mosso…
Following an issue I had and the Mosso Support team immediately offering a fair compromise, all via email, I'm very happy to report a successful outcome. Thank you again fabulously helpful Mosso people.
May 11, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I only wanted the initial offer and now money has been taken
I signed up for the 1 month offer and did not set up any kind of direct debit. Tonight I got aCall from my bank to say £56 pounds had gone out. They blocked the payment but I have spent the last hour trying to contact the company. My email
Has bounced back and when I go on the contact page there is a ridiculous spot the changing letter puzzle that stops you getting any further! If someone from this company reads this please get in touch as I am not impressed!
May 11, 2026
Unprompted review
Reply from Mosso
Hi Liz Holliday,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number LIZHOLLIDAY500052. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi Fay YVONNE STADE,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
I still am unable to get into my…
I still am unable to get into my account.
The last email I received on May 7th said that I would be hearing from a specialist team shortly. I have not received an email from them.
Thank you.
May 7, 2026
Reply from Mosso
Hi Patty Haynes,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTYHAYNES385423. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I was glad to have my color season…
I was glad to have my color season checked out. The tips for accessories and jewelry were helpful.
May 11, 2026
Reply from Mosso
Hi Ellen McClure,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
customer service
This review is in regard to the customer service resolution. They solved my concerns quickly and provided a full refund in a speedy manner after it was found out the payments were deducted by mistake.
May 11, 2026
Unprompted review
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Unfortunately I didn't realise this was…
Unfortunately I didn't realise this was a continuous subscription. Too expensive for me to continue. Have cancelled.
May 4, 2026
Reply from Mosso
Hi Marianne,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARIANNE936710. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Very useful information I think it will…
Very useful information I think it will be helpful for me
May 11, 2026
Reply from Mosso
Hi Lilian,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Good app
Good app, to really restarting branding yourself, i recommand it. Plus they have the palette color "scan" to verify if the clothes you will buy matching you color type 😊
May 11, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Not what I expected.
I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural color is light brown. I think I have dark brown eyes but it didn't seem to fit in any category. Most of the clothing to choose from is too warm for Texas. Also I'd rather see more high end choices. On the plus side I found a blue jumpsuit on sale from Soft Surroundings, a place I'd never go to. After filling out my initial profile I wanted to go back and add a photo but I couldn't see a way to do that.
May 3, 2026
Reply from Mosso
Hi Trish,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
It seems ok but not for me cancellation…
It seems ok but not for me cancellation was easy but waiting for part refund.
May 2, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I like the way you put things together…
I like the way you put things together for not only colors,metals and accessories
May 10, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
They were efficient
They were efficient, fast, and friendly when I needed to cancel. I do hope to subscribe at some future time. Thank you.
May 10, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Still deciding if I love this app…
I’m not 100% certain that I have the correct colors analyzed for me but I will try it and see if I’ve just been doing things wrong this whole time!! I just started and so far all of the other aspects seem to be spot on! The application is super easy to navigate too!
May 8, 2026
Reply from Mosso
Hi Christa Duewall,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Will definitely use as I learn along the way
It’s hard to evaluate, I’m still learning but this looks very nice and something I will definitely enjoy using!
May 9, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Service is complicated to use and samples do not reflect my age or lifestyle.…
I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste. I must have miss understood how the program works or it was not clear before ordering.
May 9, 2026
Reply from Mosso
Hi customer,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Helped me to know my colors and a…
Helped me to know my colors and a better style for me to wear in the future and to maybe feel better about myself. Also find a better lifestyle for me
May 9, 2026
Reply from Mosso
Hi Ramonna Steadman,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
I’m just starting but I already feel… good. You did not tell me what my feminine type is! I am muted pastels. And that has been helping me immensely. Please tell me what my feminine type is.
I’m just starting but I already feel more confident and have more direction.
May 7, 2026
Reply from Mosso
Hi Brenda Wright,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I never signed up for this and have…
I never signed up for this and have been charged twice for something I never used.
March 28, 2026
Unprompted review
Reply from Mosso
Hi Jayne,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JAYNE501853. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
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