I love their jeans and the updated sizing (since I last bought from them years ago) has really helped me out. I would give 5 stars it’s just despite the sizing, which were updated to be inclusive fo... See more
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Review summary
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What people talk about most
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Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
Company replied
Very pleased, delivery cheap and fast, dress was nice and good quality and at a good price, a bit too long for my liking but other than that I’m happy xx
Company replied
Good delivery time, tops nice material, but one's shape was unlike pictured, and the other the pic online didn't make it clear that it was all mesh with no opaque panel. I would purchase again but mo... See more
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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Really lovely jeans
Really lovely jeans, just didn’t suit me but so easy to return and refund received v quickly
May 18, 2026
Reply from motelrocks.com
Hi Lisa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the returns service provided - I hope to see you shopping with us again soon!
Motel x
Awful Top
Awful Top, £34 for a sequin top with the worst material and quality!
The netting of the top was terribly itchy and uncomfortable , the material did not stretch at all to even go over my head was a hassle . The sequins were like plastic shards and irritable , when I took the top off there was sequin all over my floor which tells on the quality of the item . I was disappointed to receive this item and when returning it I had to pay an additional fee!
May 26, 2026
Reply from motelrocks.com
Hi Maisie, I am very sorry to hear that you have not been happy with your item and this feedback will be passed on to the relevant teams - please make sure to always contact the customer service team if you experience any issues with your item so that they can help you out. I apologise for any inconvenience caused.
Motel x
Fast and consistent delivery
consistently fast delivery, everything is perfect the pictures and sent in great condition
May 26, 2026
Reply from motelrocks.com
Hi Lauren, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I have had two separate deliveries
I have had two separate deliveries, one was fine, delivered on time. The other I ordered and paid for next day delivery, but it arrived two days later! Motel Rocks did refund the delivery cost after I complained.
May 26, 2026
Reply from motelrocks.com
Hi Sarah, I am very sorry to hear that your parcel did not arrive when expected - this feedback will be passed on to the courier as it is not the type of service we expect our customers to receive. I apologise for the inconvenience caused.
Motel x
I placed an order an paid for next day…
I placed an order an paid for next day Saturday delivery and it came on the Tuesday, very disappointed
May 26, 2026
Reply from motelrocks.com
Hi Jordane, I can confirm that your order was placed after the cut off on Friday - this means that your order was shipped on the next working day. I apologise for any confusion with our express delivery service.
Motel x
Great company
I ordered some jeans for my daughter wanted. It was simple to place the order and they arrived a few days later when expected. She loved the jeans. Great products and service.
May 19, 2026
Reply from motelrocks.com
Hi Graeme, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
Don't waste your money
Don't waste your money. I had my doubts before ordering because my last purchase from Motel Rocks was returned due to poor quality, but I gave them another chance and bought three summer dresses for £50 each. Big mistake.
All three were made from viscose or polyester; the lining was awful, and the design on each was a mess. For £50 a dress, I was appalled. There is genuinely better quality on Shein and Cider, which is telling.
Charging premium prices for what feels like fast-fashion quality is just greedy. They clearly don't care about the poor product or the people buying it. Additionally, the return portal is still broken; I had this issue last year when I tried to return clothes.
May 29, 2026
Unprompted review
Reply from motelrocks.com
Hi Tessa, I appreciate you sharing your detailed feedback regarding the quality of the summer dresses and your experience with our return portal. I am very sorry to hear that the product quality did not meet your expectations and this feedback will be passed on to the relevant team.
Please make sure to contact the customer service team if you are having any issues with your return as they will be happy to help get this resolved for you. I apologise for the inconvenience caused.
Motel x
Item terrible quality, but good customer service
Quality of the dress was awful, poor fabric, colours were different to the website and sizing was much smaller than would be expected. For the price I was very disappointed and it has put my off ordering from here again. However delivery was prompt and return processed efficiently.
May 18, 2026
Reply from motelrocks.com
HI Katie, I am very sorry the dress quality, color, and sizing disappointed you but I appreciate you acknowledging our prompt delivery and efficient return process. Your feedback is valuable as we continuously improve our products.
Motel x
The jeans fit really well but the color…
The jeans fit really well but the color didn’t look the same as the pictures on the website
May 18, 2026
Reply from motelrocks.com
Hi Zahava, thank you for your review. I am glad to hear that you were happy with the fit of the jeans but I apologise that you have experienced an issue with the colour - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
Reply from motelrocks.com
Hi Kira, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I bought a pair of jeans for my…
I bought a pair of jeans for my daughter’s birthday that never arrived and their customer service department had never responded to me!
May 18, 2026
Reply from motelrocks.com
Hi Zoe, I am sorry to hear that you have not yet received your order - I can see that you emailed our team on Tuesday and we advise to allow 24-72hrs for a response. I can see that you are now speaking with an advisor and they will get this issue resolved as soon as possible for you.
Motel x
My daughter loves this brand
My daughter loves this brand. Their jeans especially are fab and great that they do the various lengths. They fit teenage bodies perfectly.
March 5, 2026
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that your daughter loves our brand and that you have been happy with the jeans - I hope to see you shopping with us again soon!
Motel x
Refund not received for returned jeans
I haven't received a refund for my returned jeans despite being notified that it was sent a week ago. The telephone number has been 'unavailable' every time I have tried and my emails haven't been answered.
May 13, 2026
Reply from motelrocks.com
Hi Philippa, I am sorry to hear that you have not been happy with the returns process.
I can see that you have emailed our team on 23rd May and received a response within the timeframe we advertise - it looks like your return was delivered and then refunded within 24hrs. If you have any further problems please make sure to reach out to the customer service team again.
Motel x
Absolutely disgraceful company to even…
Absolutely disgraceful company to even bother purchasing from. They rarely respond to emails. The return policy is an absolute joke, considering you have to pay to return the cheap quality items that aren’t even worth half the amount you had to pay for shipping. Doesn’t respond to any negative feedback except to say that they will “pass it on to the relevant team”. Very deceptive, fast fashion brand, similar to Shein. 100% would not recommend this store. Absolutely need to do way better. If you’re going to be charging over $100 for a dress made from polyester, at least make the items easy to return and cover most of the shipping cost. A lot of other fast fashion brands do it. Why can’t you? Definitely can afford it since you’re selling cheap clothing that is way over priced. Disgusting company in my opinion. All they do is make excuses, as seen from other reviews. Not to mention the clothes smelt awful
April 22, 2026
Unprompted review
Reply from motelrocks.com
Hello, I am very sorry to hear about your experience and appreciate you taking the time to share this feedback. I understand your frustration and your comments regarding the quality and pricing will be noted as we appreciate the feedback.
If you would like to share your details then we can take a look into your concerns further with our customer service team - I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Eva, I am sorry to hear that you have not received your order - the tracking information shows that this was delivered last week. It does not look like you have reached out to the customer service team just yet, so please email, call or chat our team so that they can help get this resolved for you. I apologise for the inconvenience caused.
Motel x
Parcel did not arrive and I haven’t…
Parcel did not arrive and I haven’t heard back from trying to sort it
May 18, 2026
Reply from motelrocks.com
Hi Catherine, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. An advisor will take a look into this for you as soon as possible, I apologise for any inconvenience caused.
Motel x
Cute but cheap materials, overpriced tbh
I got a cute top for my birthday but I found the neckline too wide, I have to wear a bralette under it otherwise it’s completely indecent. Otherwise it fits great. Shipping was fast for standard delivery but expensive. For £35 I would expect a high quality, the material feels cheap and almost like a swim suit material and the beading looks very cheap. It’s an absolute nightmare to get in and out of and the beading scratched my chest. It is a cute top but I was expecting the quality to be better for the price. I shop here because it’s inclusive for very petite people like myself but I am disappointed with how cheap it looks and feels. I don’t think it warrants paying a total of £37.95. I’ve previously bought a beautiful top from here before but it is too see through, I have to wear a nude vest underneath it which makes wearing the top very tight. I think the material of the lining is cheap because it didn’t look that see through on the model, maybe they photoshopped the pictures. Otherwise it’s gorgeous and I get a lot of compliments. I also bought a dress from here for my graduation and it was 10/10. No complaints, perfection. So I am pretty disappointed with my recent experience, the quality looks and feels like something off of Shein
May 15, 2026
Reply from motelrocks.com
Hi Cat, thank you for your feedback on your recent orders - these comments regarding the quality and pricing will be passed on to the relevant teams. I apologise for the inconvenience caused - if you ever need any further information or detail on an item before you purchase please just reach out to the customer service team as they will be more than happy to help out.
Motel x
Disappointing
Normally i have a really good experience but when my package arrived the fit was horrible with awful proportions and it was completely see through although i followed all the measurements the dress ended up being so short and so ill fitting
May 14, 2026
Reply from motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your item - this feedback regarding the quality and sizing will be passed on to the relevant team. If you need any help with specific measurements please reach out to the customer service team as they will be happy to help out. I apologise for the inconvenience caused.
Motel x
Excellent customer service
Excellent customer service - especially from Lucy - and fab jeans too! Thank you for being helpful
May 19, 2026
Unprompted review
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the customer service provided - your kind feedback will be passed on. I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hi Poppy, thank you for leaving a review. I am sorry to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
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