MotoNovo Finance Reviews 

35,846
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service easy, quick, and straightforward, making the finance application process stress-free. Many praised the professional and helpful staff, noting excellent customer service and clear communication. The company is often highlighted for its efficiency in approving finance and releasing funds promptly, even for those with specific circumstances. However, some customers noted difficulties with payment processing, such as being charged for additional months after settling an account or having payments incorrectly reported. A few also felt that resolving issues, especially concerning payments or vehicle problems, was challenging due to slow communication and a lack of dedicated support.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its ease, efficiency, and speed, with many... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, simple, and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting great service, quick responses, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting significant issues while others experienced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my partner went to a garage dealership where we saw and test drove a Skoda Octavia car. We agreed to purchase the vehicle and elected to apply for finance. All we had to do was leave... See more

Rated 5 out of 5 stars

Clear and precise information regarding APR rate this helped us in choosing our next vehicle. We then got a newer vehicle and better deal. Customer service was great and very knowledgeable. Made the w... See more

Rated 5 out of 5 stars

Everything just run along "like a well oiled clock". From the organising of the finance to completing of the application for finance was a very smooth experience. Thankyou guy's.

Rated 5 out of 5 stars

My experience with MotoNovo was very easy and straight forward. Any questions were answered straight the way with everything I needed to know. All in all very quick and professional thank you very muc... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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4.7

All reviews

(35,846)

2,578 reviews in the last 12 months

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Rated 1 out of 5 stars

I already cancel the rac warranty with…

I already cancel the rac warranty with the car planet. I cancel every thing with them. I don't know why it finances shows with u. I cancel every thing from the car planet. Pls cancel also every thing from your side. I already inform them in between 14days period. Pls cancel it

July 5, 2026
MotoNovo Finance logo

Reply from MotoNovo Finance

Hi Hardip, thank you for taking the time to leave a review. Please contact us on 0333 200 0030 or email info@motonovofinance.com with your full name, DOB and vehicle details as we can’t discuss personal details over Trustpilot.
Many thanks,
Team MNF

Rated 5 out of 5 stars

I’ve used MotoNovo Finance twice now

I’ve used MotoNovo Finance twice now, and both times have been great. They make the finance process very easy to navigate. It’s always a relief to work with a company where the process is so straightforward. Excellent service, and I wouldn’t hesitate to use them again.

June 25, 2026
Rated 1 out of 5 stars

I would not recommend going with this…

I would not recommend going with this finance company! I done it for peace of mind considering I paid £17,995 for a van I expected it to be road worthy, 3 weeks of owning it the dpf fault came on van in limp mode etc, between them and dealer they removed the dpf which doesn’t go threw mot and is illegal! Had around 5 or 6 days off work going back and forward from there mechanics to sort the problem!! Week before Xmas van not driving in limp mode etc left me no option to pay to get it fixed properly which cost £2000 asked for 50/50 payment being more than reasonable!! Refused, was any checks done on this van before I collected it or do people just get away with selling dodgey goods at big prices!! 3 weeks in with a van in limp mode for 18k is ridiculous no effort to put right, now in financial ombudsman’s hands

December 18, 2025
Unprompted review
MotoNovo Finance logo

Reply from MotoNovo Finance

Hi Martin, we’re sorry to hear you had trouble with your van. Did you speak to the dealership about this? So that we can look into this further for you, please email our Vehicle Quality team at vqt@motonovofinance.com with your full name, DOB and vehicle details.
Many thanks,
Team MNF

Rated 1 out of 5 stars

At the moment we have a faulty vehicle…

At the moment we have a faulty vehicle and we have only owned the car 10 days and the customer service from the sales team has been terrible up to now we don’t have much faith in the garage at the moment

June 26, 2026
MotoNovo Finance logo

Reply from MotoNovo Finance

Hi Martin, we’re sorry to hear you’re having trouble with your vehicle. Have you spoken to the dealership about this? So that we can look into this further for you, please email our Vehicle Quality team at vqt@motonovofinance.com with your full name, DOB and vehicle details.
Many thanks,
Team MNF

Rated 5 out of 5 stars

So far

So far, I have had an amazing professional contact with this company I look forward to future dealings. Thank you

June 22, 2026

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