Banner for Motorfinity

Motorfinity Reviews 2,622

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor from initial contact to delivery, making the entire process smooth and stress-free. The service is frequently described as excellent, with many appreciating the regular updates on order progress and the efficient handling of car purchases and part exchanges. People are particularly happy with the timely and hassle-free delivery of their new vehicles, often noting the convenience of having their old car collected on the same day. However, some customers experienced significant delivery delays, which led to financial depreciation of their trade-in vehicles and inconvenience due to being without a car. A few reviewers also reported issues with car condition upon delivery, including damage, excessive mileage, and dirty interiors, which required further repairs and caused dissatisfaction with the resolution process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the smooth and efficient process from... See more

Service

People report positive experiences with service, often describing it as exceptional, professional, and... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their new car... See more

Order

Customers had positive experiences with order, describing the process as very easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was deliver... See more

Company replied

Rated 5 out of 5 stars

I have purchased two cars through Motorfinity and I can say the whole process was brilliant. They take part exchange and your old car is collected and the new one delivered on the same day. The sta... See more

Company replied

Rated 5 out of 5 stars

Effort less, very helpful staff throughout, from first contact to delivery, regular updates on progress. Well impressed. Was a special order, so was a time delay but my choice. Unlike dealers who will... See more

Company replied

Rated 5 out of 5 stars

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Didn’t know what to expect however…

Didn’t know what to expect however everything was so easy, professional and efficient. Took delivery of my new car within two weeks of ordering. Easy to do business with and accommodated my requests. Definitely recommend. Thank you Lucy & Cameron.

March 30, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the great review! We're so pleased Lucy and Cameron made the whole process so easy and efficient, and that you had your new car in just two weeks, that's brilliant! We'll make sure they both see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Positive Experience in dealing with Motorfinity

Have had a really positive experience in ordering a new Audi with Motorfinity & received a really competitive price. Brady (O'DONNEL) dealt efficiently with my initial order and then Fiona (BENNISON) dealt with the delivery process. I decided to collect it from an Audi dealership in Reading & collection process was very efficient & vehicle was exactly as ordered including additional specifications that I had requested.

April 1, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the great review! We're so pleased Brady and Fiona made the whole process so smooth, and that your new Audi was exactly as specified when you collected it. We'll make sure they both see your kind words. Enjoy the new car!

Rated 5 out of 5 stars

Great discount and easy process.

Great discount and easy process.
The car arrived as planned via a lorry transport.
The staff was very helpful at every stage of the process.

March 31, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're really pleased everything went smoothly and that your new car arrived just as planned. We'll make sure the whole team hears your kind words. Enjoy your new car!

Rated 5 out of 5 stars

Motorfinity…Initial Order to Delivery

From start to finish Motorfinity provided a first class service from the initial enquiry and this includes the delivery and accounts departments. All the customer advisors have a comprehensive knowledge and are on the end of a phone or via email if you have any queries or concerns.

March 31, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole team across both the accounts and delivery departments made such a positive impression. It's great to know you always felt supported and in good hands throughout. We'll be sure to pass your kind words on to everyone. Enjoy your new car!

Rated 5 out of 5 stars

Very happy customer

I have been dealing with Olivia very professional caring kept in contact with me I explained everything I was looking for in my car Olivia always emailed me with any answer to my question I haven’t received my car as of yet which was explained to me so I can’t wait so thank you again Olivia you’re a star

March 26, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're so pleased Olivia has been looking after you so well and keeping you informed throughout. We'll make sure she sees your kind words — she'll be thrilled! We hope the wait flies by and that you absolutely love your new car when it arrives!

Rated 5 out of 5 stars

First class

Just taken delivery of a new EV, sourced through Motorfinity.
The whole process from enquiring through to delivery/pickup has been efficient, excellent value and with great communication.
I dealt with Josh Holt from the sales team and Fiona Bennison from the delivery team.
Both kept me informed, answered my questions, and were instrumental in making the 5 star review!
No hesitation in recommending this company.

March 30, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Josh and Fiona made the whole process so smooth and kept you well informed throughout. We'll make sure they both see your kind words. Enjoy your new EV,we hope you love it!

Rated 5 out of 5 stars

Great deal and support throughout

I used Motorfinity via my company scheme and got a great discount on my new car. Brady O'Donnell and Lucy Smith were excellent in supporting the purchasing and took me through the process step by step. There was a small hiccup but it was sorted out quickly and efficiently. I would use them again.

March 31, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the great review! We're really pleased Brady and Lucy guided you through the process so well and that the small hiccup was sorted quickly. We'll make sure they both see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Excellent Customer Experience

From my initial enquiry and car ordering with Luke and Kitt to the management of the delivery by Fiona the experience has been exceptional. The car was delivered when I was told it would be at the price quoted and I would 100 % use Motorfinity again in the future

March 31, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke, Kitt and Fiona made the whole experience so smooth from start to finish, and that everything arrived exactly as promised. We'll make sure they all see your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

A great experience from start to finish

A great experience from start to finish
Was kept updated throughout
A shout out to Fiona Bennison from the delivery team who answered any questions I had very quickly

March 30, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're so pleased Fiona was on hand to answer all your questions so promptly and that the whole experience was a positive one. She'll be delighted to hear your kind words, we'll make sure they're passed on. Enjoy your new car!

Rated 5 out of 5 stars

Brilliant company

Brilliant company. I won't name any member of the team because this is the second time I have purchased a new car from Motorfinity. I have dealt with a number of the team and everyone have been helpful and ensured a smooth buying process. I would highly recommend them and the great discounts on the vehicle.

March 30, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you so much for coming back to us for your second car — that really means a lot! We're so pleased the whole team have looked after you so well on both occasions. We'll make sure everyone hears your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely love the car and the deal!

Absolutely love the car and the deal that we got it for! Motorfinity allowed us to grab a bargain on a car that would have been in a different pricing tier than we were otherwise looking at. The whole team was incredible at every stage of the purchasing journey too.

March 11, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the brilliant review! We're so pleased we could help you get into a car you love at a price that worked for you, that's exactly what we're here for! We'll make sure the whole team hears your kind words. Enjoy every mile.

Rated 5 out of 5 stars

Fantastic experience all round

Fantastic experience all round, from placing the initial order with Olivia Wise and Kitt Matrix to the delivery team and Fiona Bennison.

Regular updates on progress and a speedy turnaround and delivery made this a stress free way of purchasing a new car to the spec I wanted. I will be back in 3 years for another go!

Thank you all so much!

March 26, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Olivia, Kitt and Fiona made the whole process so smooth and stress-free from start to finish. We'll make sure they all see your wonderful feedback. We'll look forward to welcoming you back in 3 years!

Rated 5 out of 5 stars

Our second experience of buying through…

Our second experience of buying through Motorfinity and like this first time we were very pleased with all aspects of our buying experience. Katie kept in touch with us and even followed up the day after we had our car which was a nice touch. The delivery driver was friendly and informative. I would definitely buy again from Motorfinity and will be recommending them to friends and family.

March 25, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you so much for coming back to us for your second car, it really means a lot! We're so pleased Katie looked after you so well, and that the post-delivery follow up was a nice touch. We'll make sure she sees your kind words. We look forward to helping you and your friends and family in the future.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend.
Great friendly service from Kitt and Lucy, kept updated through the whole process.

March 25, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're really pleased Kitt and Lucy looked after you so well and kept you in the loop throughout. We'll make sure they both hear your kind words. Enjoy your new car.

Rated 5 out of 5 stars

Absolutely amazing service with…

Absolutely amazing service with Motorfinity. From my initial call until the delivery of my new car , customer support and communication was exemplary. Would not hesitate in recommending this company for anyone purchasing a new car!

March 26, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole team made the process so smooth and that you felt well supported from start to finish. Your recommendation really means a lot to us.

Rated 4 out of 5 stars

A straight forward and stress free way…

A straight forward and stress free way of getting a new car, and i do mean BRAND new! The two agents i dealt with, Luke for ordering and Katie for delivery, were top notch. Would recommend their services to anyone else in my business.

The only reason I'm unable to give 5-stars is due to a 10 day delivery delay with my order that i wasn't officially notified of.

Besides this minor issue, a superb customer experience.

March 25, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the great review and for your honest feedback! We're really pleased Luke and Katie made the process so straightforward and stress-free. We're sorry to hear you weren't kept fully in the loop about the delivery delay, that's something we'll take on board. We hope you're loving your brand new car and we really appreciate the recommendation!

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. We were kept up to date regularly and they all seemed as excited as we were to get our new car!

March 23, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're so pleased the team kept you well informed throughout — we do love hearing about our customers getting their new cars as much as you love receiving them! We'll be sure to pass your kind words on to the whole team.

Rated 5 out of 5 stars

Katie was extremely proffesional

Katie was extremely proffesional, made the process of Buying my new car go smoothly, kept me updated throughout from it being in assembly, to reaching the dealerdhip, to home delivery. Highly recomend them.

March 24, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the wonderful review! We're so pleased Katie kept you informed every step of the way and made the whole process so smooth. She'll be really pleased to hear your kind words — we'll make sure they're passed on. Enjoy your new car!

Rated 5 out of 5 stars

Friendly and helpful staff who knew their job well.

Kitt and Josh were friendly, helpful and responded quickly as was the rest of the team. They knew their job and were able to answer any queries I had.

March 24, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're really pleased Kitt, Josh and the wider team made the process so easy and were on hand to answer all your questions. We'll make sure they see your kind words. We look forward to helping you again in the future.

Rated 5 out of 5 stars

This is my second car from motorfinity

This is my second car from motorfinity, Brady & Fiona kept me upto date through the car buying process, kept informed through emails or phone calls, the car was delayed but was kept informed of the cars delivery progress. Delivery went smoothly and extremely happy with my new car thank you

March 23, 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you so much for coming back to us for your second car — that really means a lot! We're pleased Brady and Fiona kept you well informed throughout, especially during the delay. So glad everything went smoothly in the end and that you're happy with your new car!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look