When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From pre-sales to post-sales what an amazing team. I couldn't ask for more, I couldn't be happier with how easy these guys made my journey to my brand new car at an incredible good price. My dream car... See more
Company replied
It is a big step making a large purchase on line, but we were very happy with the service we received at all stages of the process. The sales team of Brady O'Donnell and Patrick Roberts made sure... See more
Company replied
I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more
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Company details
Written by the company
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contact info
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, United Kingdom
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4.8
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good Car Purchasing Experience
The team were very professional from start to finish. Emails and questions were answered promptly. Were no problems whatsover. Would happily recommend Motorfinity.
March 20, 2026
Unprompted review
Reply from Motorfinity
Thank you for the brilliant review! We're so pleased everything went smoothly and that the team kept you well looked after throughout. Your recommendation really means a lot to us. Enjoy your new car.
Brilliant Service and Communication
Every person I dealt with from Motorfinity were extremely helpful. Answering all questions, providing help and information where it was needed. Helped make the whole process go as smoothly as possible. Easy to get hold of either by email or phone. Would recommend
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you for the lovely review! We're really pleased the whole team made the process so smooth and that you always felt supported along the way. We hope you're loving your new car!
Initially not sure what to expect
Initially not sure what to expect, but the people at Motorfinity were all top notch throughout. Constant help throughout the process couldn’t fault Motorfinity. Special mention to Brady, Kitt and Katie who led me all the way. Would recommend to anyone. 👍
March 21, 2026
Unprompted review
Reply from Motorfinity
Thank you for the brilliant review! We're so pleased Brady, Kitt and Katie made the whole experience such a positive one and that you felt well supported throughout. We'll make sure they all get to hear your kind words. Don't hesitate to get in touch if we can ever help again.
Motorfinity helped us get a brand new car
Motorfinity helped us get a brand new car with a significant discount. We worked with Brady and Kitt on making sure we were getting the best deal for us and then Fiona guided us through the delivery process. They were all very friendly, professional and communicative, making sure we always knew what was happening. Between them they made the process run smoothly and I would highly recommend Motorfinity.
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you for the wonderful review! We're thrilled to hear that Brady, Kitt and Fiona all played their part in making the process so smooth and that you got a great deal too — that's exactly what we're here for! We'll make sure they all see your lovely feedback. We look forward to helping you again in the future.
Overall a 5
Overall a 5 for help, service and assistance buying a car online from the Motorfinity team, top work, especially Fiona. Thank you all so much, great car , Toyota Yaris Cross excel. Very pleased
Tony
March 1, 2026
Unprompted review
Reply from Motorfinity
Thank you so much, Tony! We're really pleased the whole team delivered for you and that Fiona got a special mention — we'll make sure she sees your kind words. The Toyota Yaris Cross Excel is a brilliant choice, we hope you enjoy every mile.
New car purchase review
Every person I dealt with through the whole process of buying my new car was very helpful and experienced. They dealt with everything very well and were excellent in communicating with me as well as getting back to me with answers to any questions. Superb service from start to finish.
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you for the brilliant review! We're so pleased the whole team made your car buying experience such a positive one from start to finish. We'll make sure everyone gets to hear your kind words. Enjoy your new car!
Excellent Experience
I have never used Motorfinity or the likes before so i was initially nervous. When choosing and ordering Patrick was very helpful and patient allowing me to get the spec I wanted.
The follow up process was informative and i was kept in the loop the entire time. My car was delayed by several months which was agonising however this was a manufacturer issue, not Motorfinity.
Fiona from the delivery team was very helpful and guided me through payment and collection, following up with after sales care.
I can’t fault Motorfinity and the team! Will definitely use again
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this fantastic review, and for your patience during the delay with your vehicle — we're sorry it was such a long wait, but really glad it didn't dampen the overall experience! We're thrilled to hear that Patrick and Fiona both looked after you so well throughout the process. We'll make sure they both see your wonderful feedback. Enjoy your new car, and we look forward to helping you again in the future!
Best way to buy new car 🙌
Right from beginning when I phoned Motorfinity and started the whole process of buying a new car especially when you are not actually seeing anyone face to face which is always a worry. But I couldn’t have been more impressed by the professionalism that these young people showed. Always at the end of the phone when needed and answered emails promptly. Also they are great to talk to very friendly and happy people. Would 100% recommend this company when buying a new car. A massive thank you to Luke and Lucy I can’t praise you both enough. 🤗😊
Sue ( Llangollen)
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this lovely review! We completely understand that buying a car without meeting anyone in person can feel daunting, so we're really pleased that Luke and Lucy put you at ease and made the whole experience such a positive one. We'll make sure they both see your wonderful comments — they'll be absolutely made up! Thank you for your recommendation, and enjoy your new car!
Found this car buying experience… so easy and stress free
Found this car buying experience absolutely brilliant.
I was apprehensive at first but the help I got from Fiona was fantastic and she helped and sorted everything out and kept me well informed every step off the way.
March 18, 2026
Unprompted review
Reply from Motorfinity
hank you for the wonderful review! It's great to hear that Fiona put you at ease and kept you informed throughout. We'll make sure she sees your kind words. Enjoy your new car!
Big thankyou to Fiona Bennison
Big thankyou to Fiona Bennison, made the process as smooth and easy as possible. So happy with my new car, not a single complaint at all.
March 16, 2026
Unprompted review
Reply from Motorfinity
hank you so much for your lovely review! We're absolutely delighted to hear that Fiona made the whole process so smooth and easy for you, she'll be thrilled to hear your kind words and we'll make sure they're passed on. Enjoy your new car, and if there's ever anything else we can help with, we're always here!
Great experience
So far so good, Olivia has been exceptionally helpful throughout the ordering process of my new car. From my first contact with Olivia, she has always answered my e mails and telephone calls without delay and given me any information asked for during what can be quite a stressful time, parting with your hard earned cash. Great stuff so far thank you Olivia and Kitt.
March 18, 2026
Unprompted review
Reply from Motorfinity
hank you so much for taking the time to leave us such a wonderful review! We completely understand that buying a new car can feel like a big deal, and we're so pleased to hear that Olivia helped to make the process as stress-free as possible with her prompt responses and helpful communication throughout. We'll make sure both Olivia and the Kitt team know how much you appreciated their support. We hope the rest of the process goes just as smoothly, and that you absolutely love your new car when it arrives!
Gold standard customer care
Fiona was helpful through out and kept me informed at each step of the buying process. Can highly recommend all staff from start to finish, would l buy again its a yes from me.
March 17, 2026
Unprompted review
Reply from Motorfinity
Thank you for your great feedback! We're so pleased to hear that Fiona kept you informed every step of the way and made the process smooth for you.
It’s fantastic to know you’d buy again and would recommend the team from start to finish—that means a lot to us. Enjoy your new car!
Absolutely delighted
I have been absolutely delighted with the service from Motorfinity. They arranged by far the best deal, kept me informed throughout the process, and answered all my questions.
A special shout out to Fiona from the delivery team.
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review! We're delighted to hear that you were so pleased with the service and that we were able to secure the best deal for you while keeping you informed every step of the way.
A special thank you for the shoutout to Fiona as well, she’ll be really pleased to hear your kind words!
We truly appreciate your feedback, thank you!
Excellent
First time with Motorfinity and will use again.
Seamless from start to finish.
Olivia and Lucy were brilliant service was amazing nothing was too much trouble.
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback! We’re thrilled your first experience with Motorfinity was so smooth. Olivia and Lucy will be delighted to hear your kind words.
5 stars for delivery team Lucy Smith
A big thank you to Lucy Smith from the delivery team Motorfinity
5 stars for communication and support through the delivery of my new car she has made the whole experience very enjoyable contacting me through out the whole process.
March 17, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for taking the time to leave us such a wonderful review! We're absolutely delighted to hear that Lucy made your delivery experience so enjoyable — she truly is a credit to the team. We'll be sure to pass on your kind words to her. We hope you're loving your new car, and please don't hesitate to get in touch if there's anything else we can help with.
Highly recommend
I would recommend this company, customer service fabulous, Fiona and Brady very helpful
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your lovely review and for recommending us, it really means a lot! We're so pleased to hear that Fiona and Brady looked after you so well. We'll make sure they both know how much you appreciated their help. If there's anything else we can do for you in the future, we're always here!
Highly recommended company
Customer service is excellent from start to finish. Staff are non-pushy, friendly, helpful and make buying a car a very enjoyable experience. Fiona was fantastic and helped me through the process. She couldn’t do enough to help. Highly recommend
March 16, 2026
Unprompted review
Reply from Motorfinity
Wow, thank you so much for this brilliant review, it's absolutely made our day! We're thrilled to hear you had such a positive experience from start to finish, and that Fiona went above and beyond to help you through the process. We'll be sure to pass on your wonderful comments to her — she'll be chuffed! We hope you're enjoying your new car, and please don't hesitate to come back to us whenever you need anything. Your recommendation means the world to us!
This is my second time ordering a new…
This is my second time ordering a new vehicle through Motorfinity and the service is exceptional. I was kept up to date throughout the process and nothing was too much trouble for Luke Chambers - Account Manager and Lucy Smith from the Delivery Team. I would certainly recommend
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this fantastic review and for choosing Motorfinity for the second time! That really means a great deal to us. We're so pleased to hear that Luke and Lucy kept you well informed and made the whole process so smooth and hassle-free.
We'll make sure they both receive your wonderful feedback, they'll be thrilled! We hope you're loving your new vehicle, and we look forward to helping you again in the future. Thank you again for your recommendation
Stress Free
Recieved my new car this morning first class seamless and stress free from ordering to delivery. Would highly recommend Motorfinity and will definitely use again
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your lovely review! We're so pleased to hear everything was seamless and stress-free from ordering to delivery.
Enjoy your new car, and we look forward to helping you again in the future!
Fantastic experience I got the car I…
Fantastic experience I got the car I wanted and the price was brilliant I was kept updated throughout and Fiona Bennison was brilliant. Polite professional and tentative and couldn’t do enough for me. Even after delivery of my vehicle.
March 13, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful review! We're thrilled you got the car you wanted at a great price and that Fiona could make the whole process so smooth for you, even after delivery.
We really appreciate your kind words and hope you’re enjoying your new car!
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