When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased two cars through Motorfinity and I can say the whole process was brilliant. They take part exchange and your old car is collected and the new one delivered on the same day. The sta... See more
Company replied
Effort less, very helpful staff throughout, from first contact to delivery, regular updates on progress. Well impressed. Was a special order, so was a time delay but my choice. Unlike dealers who will... See more
Company replied
I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more
Company replied
Company details
Written by the company
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contact info
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, United Kingdom
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4.8
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
First time with Motorfinity and will use again.
Seamless from start to finish.
Olivia and Lucy were brilliant service was amazing nothing was too much trouble.
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback! We’re thrilled your first experience with Motorfinity was so smooth. Olivia and Lucy will be delighted to hear your kind words.
5 stars for delivery team Lucy Smith
A big thank you to Lucy Smith from the delivery team Motorfinity
5 stars for communication and support through the delivery of my new car she has made the whole experience very enjoyable contacting me through out the whole process.
March 17, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for taking the time to leave us such a wonderful review! We're absolutely delighted to hear that Lucy made your delivery experience so enjoyable — she truly is a credit to the team. We'll be sure to pass on your kind words to her. We hope you're loving your new car, and please don't hesitate to get in touch if there's anything else we can help with.
Highly recommend
I would recommend this company, customer service fabulous, Fiona and Brady very helpful
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your lovely review and for recommending us, it really means a lot! We're so pleased to hear that Fiona and Brady looked after you so well. We'll make sure they both know how much you appreciated their help. If there's anything else we can do for you in the future, we're always here!
Highly recommended company
Customer service is excellent from start to finish. Staff are non-pushy, friendly, helpful and make buying a car a very enjoyable experience. Fiona was fantastic and helped me through the process. She couldn’t do enough to help. Highly recommend
March 16, 2026
Unprompted review
Reply from Motorfinity
Wow, thank you so much for this brilliant review, it's absolutely made our day! We're thrilled to hear you had such a positive experience from start to finish, and that Fiona went above and beyond to help you through the process. We'll be sure to pass on your wonderful comments to her — she'll be chuffed! We hope you're enjoying your new car, and please don't hesitate to come back to us whenever you need anything. Your recommendation means the world to us!
This is my second time ordering a new…
This is my second time ordering a new vehicle through Motorfinity and the service is exceptional. I was kept up to date throughout the process and nothing was too much trouble for Luke Chambers - Account Manager and Lucy Smith from the Delivery Team. I would certainly recommend
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this fantastic review and for choosing Motorfinity for the second time! That really means a great deal to us. We're so pleased to hear that Luke and Lucy kept you well informed and made the whole process so smooth and hassle-free.
We'll make sure they both receive your wonderful feedback, they'll be thrilled! We hope you're loving your new vehicle, and we look forward to helping you again in the future. Thank you again for your recommendation
Stress Free
Recieved my new car this morning first class seamless and stress free from ordering to delivery. Would highly recommend Motorfinity and will definitely use again
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your lovely review! We're so pleased to hear everything was seamless and stress-free from ordering to delivery.
Enjoy your new car, and we look forward to helping you again in the future!
Fantastic experience I got the car I…
Fantastic experience I got the car I wanted and the price was brilliant I was kept updated throughout and Fiona Bennison was brilliant. Polite professional and tentative and couldn’t do enough for me. Even after delivery of my vehicle.
March 13, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful review! We're thrilled you got the car you wanted at a great price and that Fiona could make the whole process so smooth for you, even after delivery.
We really appreciate your kind words and hope you’re enjoying your new car!
Lexus RZ 350e Order
Very impressive service from Motorfinity, from Brady identifiying the exact car in stock, to Lucy in the delivery team sorting out a rapid delivery even changing the date by a week so I got the car just when I needed it. From initial enquiry to a car on my drive. 2 Weeks and a 30% saving on retail price. Will use again
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review! We're thrilled Brady and Lucy could make the process so smooth and get your car to you exactly when you needed it, all with a great saving.
We can’t wait to help you again in the future!
An Excellent place to get your car
This is quite honestly the easiest and least stress free experience I have had buying a car. From the first enquiry to taking receipt of my car the process was efficient, quick and snag free. This team are professional and I am convinced they really care about their customers. A special mention goes to Josh who dealt with my initial enquiry and securing the car I wanted, as well as dealing with questions, some for reassurance which he always dealt with knowledgeably, very quickly and always in a friendly way. Thank you also to Katie who dealt with my delivery issues (my fault, not Motorfinity) with patience and was extremely helpful. I want to reassure anyone that this is a fantastic way to purchase a car, BIG discount, people who genuinely care, and what can always be a worry, the payment was safe and secure. Thank You Motorfinity.
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for such a wonderful review! We're delighted to hear that your experience with Motorfinity was so easy and stress-free from start to finish. It’s great to know the process felt efficient and smooth, and that you felt confident and reassured throughout.
Josh will be really pleased to hear your kind words about his support with your enquiry and questions, and we’re glad Katie was able to help resolve the delivery issues so patiently.
Thank you as well for reassuring others about the process, it means a lot to us. We truly appreciate your feedback and hope you enjoy your new car!
Fiona Bennison was excellent at…
Fiona Bennison was excellent at answering all my questions and making the process easy. Detailing all I needed to do and who would collect my old car and where I was collecting my new car from etc. took the stress away which I’m am grateful for.
Cameron was also great helping with the part exchange and initial enquiry. Thank you both, loving my new car 🚙
March 11, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback! We're so pleased to hear that Fiona made the process easy and stress-free by keeping everything clear and organised, and that Cameron was helpful with your part exchange and initial enquiry.
It’s fantastic to know you’re loving your new car, thank you for choosing Motorfinity!
Buying made easy!
A big thanks to Patrick Roberts and Fiona Bennison for coordinating my new vehicle purchase. Buying a new car and selling your current vehicle can be a stressful experience but Motorfinity made it straightforward and easy. Well done .
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind words! We're thrilled to hear that Patrick and Fiona made your car purchase and part exchange straightforward and stress-free.
We really appreciate your feedback and are glad Motorfinity could make the experience easy for you. Enjoy your new vehicle!
Great service from Motorfinity
This was the first time we have dealt with Motorfinity. However the process was very easy when we decided on the car that we wanted, From Brady sourcing it, to the delivery team, particularly Katie and Kitt, who were very helpful and the delivery worked out as planned. We are very happy with our new purchase.
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for sharing your experience! We're delighted that your first experience with Motorfinity was smooth and easy.
It's great to hear that Brady, Katie, and Kitt all provided helpful support and that the delivery went as planned. We're thrilled you're happy with your new car and hope you enjoy every mile!
Outstanding service from start to…
Outstanding service from start to finish from Luke Chambers and Fiona Bennison! I will be recommending Motorfinity to everyone.
March 13, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic feedback! We're thrilled that Luke and Fiona provided outstanding service from start to finish.
We really appreciate your recommendation and hope you enjoy your new car!
Flawless customer service
I have just bought a Toyota Yaris through Motorfinity and the whole process has been excellent. From my dealings with Faye and Kitt in Sales to Lucy on the Delivery Team I have been kept up to date on my order and delivery throughout. I would definitely recommend Motorfinity , they really do have everything spot on in terms of customer service.
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for your great review! We're delighted to hear that your experience buying a Toyota Yaris through Motorfinity was excellent.
It’s wonderful that Faye, Kitt, and Lucy kept you informed throughout the process and provided such great support. We really appreciate your recommendation and hope you enjoy your new car!
Excellence service
Excellence service, from enquiry all the way through to delivery. Massive thanks to Lucy for making delivery such an easy process.
March 13, 2026
Unprompted review
Reply from Motorfinity
Thank you for your feedback! We're thrilled to hear that your experience with Motorfinity was excellent from enquiry to delivery.
Lucy will be delighted to hear your thanks for making the delivery process so smooth. Enjoy your new car!
Kept me well informed throughout
Kept me well informed throughout, no hidden agendas, thoroughly professional and made the whole process very easy from start to finish. Thanks
March 9, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind words! We're delighted to hear that the whole process with Motorfinity was easy, transparent, and professional.
We really appreciate your feedback and hope you enjoy your new car!
We are delighted with our new car
We are delighted with our new car. The delivery driver was first class. He explained the car and the accessories in the event of an issue. The car drives great and we are slowly adjusting to life with an EV.
The service by Motorfinity has been excellent, delivering everything as advertised but keeping us so well informed at every stage.
March 9, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic feedback! We're thrilled to hear that you’re delighted with your new car and that the delivery driver provided such a thorough and helpful introduction.
It’s great to know that Motorfinity kept you well informed throughout the process and delivered exactly as promised. Enjoy your new EV and the journey ahead!
My first purchase from Motorfinity
My first purchase from Motorfinity. From ordering to delivery was excellent and great deal. Thanks to Fiona in delivery team for sorting little hic up out. Overall a great process of buying a new car. Would recommend
March 9, 2026
Unprompted review
Reply from Motorfinity
Thank you for your review! We're delighted to hear that your first purchase with Motorfinity was such a positive experience and that you found the whole process from ordering to delivery excellent. It's great to know Fiona was able to quickly sort the small hiccup and keep everything on track for you.
We really appreciate the recommendation and hope you enjoy your new car!
Great service
My experience with Motorfinity was very smooth. From the very beginning to the end, I was made sure to be kept up to date about the progress of my car, and the next steps. Paperwork was seamless and fast, and very informative. I spoke with Luke first who was quick with his service and helped me find the right car. And then the delivery team were consistent with their communication. My car delivery was very smooth and pleasant. I love the car. I wasn’t sure how the process would be at first, but it was incredibly seamless.
March 12, 2026
Unprompted review
Reply from Motorfinity
Thanks for your review! We're so pleased to hear that your experience with Motorfinity was smooth from start to finish. It's great to know that Luke was able to help you find the right car quickly and that the delivery team kept you well informed throughout the process. We're also delighted that the paperwork and delivery went seamlessly and that you love your new car. Enjoy it, and thank you for choosing Motorfinity.
Great price for new car
Excellent prompt service finding me a new car at a greatly reduced price.
Communication brilliant.
March 11, 2026
Unprompted review
Reply from Motorfinity
Thank you for your great feedback! We're delighted to hear that you received such prompt service and that we were able to help you find a new car at a fantastic price. It's also wonderful to know that the communication throughout the process was brilliant. We really appreciate your support and hope you enjoy your new car!
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