Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again.... See more
Company replied
You can’t trust a car! Had my car brakes gone, but had to cover a trip back home near 250 miles. I was really fortunate to have GEM Motoring for my Personal Road Assistance. Called GEM and no hassl... See more
Company replied
Van wouldn't start. Very helpful and polite initial phone conversation with GEM and, after some confusion over the eligibility of my van (ex HM Prison service van formerly used as a minibus) it got so... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service by poorly trained staff
Called for assistance with a flat motorcycle battery. Promised a response within 60-90 minutes. They finally arrived after 3 hours. Had to phone several times to chase them up as I was stranded away from home on a petrol station forecourt. The recovery operator who finally arrived was excellent but the staff at GEM confused my breakdown with someone else’s and at one point told me help would arrive the next day! This the first time I used GEM after years of membership. Good magazine, but (based on this experience) appalling service.
April 1, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Renewal price was over 25%+ on previous…
Renewal price was over 25%+ on previous year, tried to cancel auto renew online and on the phone but neither worked, really disappointing experience.
April 3, 2025
Unprompted review
Reply from GEM Motoring Assist
Thank you for taking the time to comment. Please could you contact the Membership office by emailing memberservices@motoringassist.com so we can investigate this for you.
Bad tuesday
What can one say fantastic service , and arrived with in one hour , very pleasant person nothing to much trouble
March 25, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback and that we were there when you needed us.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
Everybody involved was brilliant
Everybody involved was brilliant. The telephone is answered quickly and it is easy to speak to a human being.
March 28, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we provide here at GEM.
We do pride ourselves on giving the personal touch. As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
Friendly and efficient service
Friendly and efficient service. Misfueling problem was promptly dealt with and my refund was paid into my account without any delay. Have recommended GEM to my friends.
March 14, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we provide here at GEM.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Prompt arrival
Prompt arrival. Unable to get it started so recovery to my usual garage scheduled for next day. Operators polite and efficient.
March 25, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM are a road safety organisation and…give a first class service.
GEM are a road safety organisation and support many good initiatives and lobby groups to make sensible changes or improvements to the roads for all road users. As an additional benefit they offer this really good breakdown service which you can tailor to suit your family needs. On the few occasions that I have to use this service. It has been first class. I have been a member for over 25 years. They are also able to give advice on various motoring issues. I would recommend them.
March 25, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we provide here at GEM.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Not the best way to spend a Saturday…
Not the best way to spend a Saturday afternoon but GEM saved the day! It was so efficient and quick. Absolutely amazing.
March 15, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Only just joined
Only just joined, but if the member of staff who took me through the process is representative of the company as a whole, the signs are good.
February 20, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Your positive comment about our staff member, means a lot.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we aim for.
Thank you for your review.
Kind Regards
The GEM Team
Very responsive and kept checking to…
Very responsive and kept checking to see I was ok
March 12, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we aim for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
New member
Wanting to join the scheme but one of my vehicles being a bit "different" I needed to check first that it would be covered if recovery was needed, this was satisfactorily cleared up with an emailed enquiry to GEM's helpful customer service and as a result I am now a member
February 28, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Best.
I’ve been with GEM a number of years now and they are by far the best breakdown service out there. So if you are feeling frustrated with either of the big two…leave them, there is a better way.
March 6, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A comfort among a sea of breakdown companies
Breaking down can be scary and intimidating. GEM were really helpful in every way. They took my details and someone was with me in 20 minutes. He was easy to talk to, understanding and knowledgable about my car problem. I highly recommend GEM
March 6, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A great change from the AA!
Very easy to understand and join, very simple process and a nice magazine to boot!
March 1, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we strive for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First time user, very impressed
First time user so to be greeted promptly on the phone by a cheerful, clear and very competent person was impressive. Enrolment was simple and straightforward.
It seems to be a comprehensive policy and very good value for money.
February 12, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such positive feedback. It is great to know that we are achieving the high standards we set.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
Great customer service from the agent.
February 17, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM are now refusing my refund
My 3rd update and Paula at GEM is now refusing to refund my membership fees even though they can clearly see that I have requested cancellation within their own 14 day period and even though their own staff acknowledge that they failed in providing the service I paid for.
March 3, 2025
Unprompted review
A GEM of a service
The phone was answered promptly by an operator who I could understand.
I was well informed about what should happen next.
After my initial phone call, you took control.
The mechanic arrived within the time frame proposed, and got my car going.
February 16, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Reply from GEM Motoring Assist
Dear Member
Thank you for the positive comment. Our goal is to provide a first class service. Comments like this support why we were named Which? recommended breakdown provider services 2024.
Kind Regards
The GEM Team
The phone was answered without delay.
The phone was answered without delay.
Front of desk lady was really nice and explaned clearly the options. I received all the documents immediatly by email and the actual policy doc arrived withing 3 days, simple and quick with immediate cover from next day
with the ID cards for the family, peice of mind for all and better cover and cheaper than our previous. Thankyou. Andrew Lake.
February 11, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for the positive feedback, it's really appreciated. Thank you for choosing GEM Motoring Assist for your breakdown cover.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind Regards
The GEM Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.