Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Motorpoint itself great experience, staff very helpful. However I paid for extra Warrenty for piece of mind. What a con, so many hidden extras. My stop / start wasn’t working after 4 weeks from purcha... See more
Company replied
I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... See more
Company replied
Kate was brilliant, i called after a failed car collection from another company, had a look around and spoke to her about a tesla i liked. She quickly sorted all my questions etc and arrange my collec... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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First time I have purchased a car from…
First time I have purchased a car from Motorpoint and it was a really positive, hassle free experience.
October 11, 2026
Reply from Motorpoint - Birtley
Hi Susan,
Thank you so much for choosing us for your first vehicle purchase. We are delighted to hear that you had such an easy and positive experience with our team. Enjoy your new car, and we hope to see you again in the future!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Arrived late for appointment but was…
Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was completed quickly and easily. Would definitely recommend Motorpoint.
October 8, 2026
Reply from Motorpoint - Birtley
Hi John,
We are so pleased to hear that you felt warmly welcomed despite arriving late for your appointment. It is wonderful to know that your vehicle exchange was seamless, clear, and completed with ease. Thank you so much for your kind recommendation and support!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Nothing but good things to say about…
Nothing but good things to say about Motorpoint. Great selection of vehicles and the staff are a breath of fresh air. The follow up work after the sale has been first class.
October 10, 2026
Reply from Motorpoint - Birtley
Hi Kenneth,
Thank you for taking the time to leave us a great review. I am pleased to hear your experience was a good one and the aftersales has been amazing too!
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Exceptional service.
Exceptional service.The Staff were very helpful and knowledgeable.
Defiantly recommend
October 8, 2026
Reply from Motorpoint - Birtley
Hi Michael,
Thank you for taking the time to leave us a great review!
I am pleased your experience was a good one and your salesperson could answer all of your questions and queries!
We hope you enjoy your new car- and hope to see you again in store soon!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Satisfied with the service
The service we received from Motorpoint was very good. Everything was straightforward and the salesman was transparent and honest.
October 8, 2026
Reply from Motorpoint - Birtley
Hi Heather,
Thank you for a great review!
I am pleased to hear your experience with us was smooth & easy and the salesperson answered all of your questions!
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint itself great experience
Motorpoint itself great experience, staff very helpful. However I paid for extra Warrenty for piece of mind. What a con, so many hidden extras. My stop / start wasn’t working after 4 weeks from purchase so called the Warrenty to book it in to be seen to. I was told if the garage (they tell you to go to) can’t find the fault you’ll be charged for the 1 hr diagnostic fee!! Surely if they are recommending this place and they can’t find the fault which I have a screen shot of that’s not my issue but the garage and what I pay the “extra” Warrenty for - disappointed !
October 9, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Lesley,
Thank you for taking the time to leave us a review!
I am sorry to hear you were not happy with the warranty company's terms and conditions. I will be sure to pass this feedback on.
If we can assist you further, please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Class service
Kate was brilliant, i called after a failed car collection from another company, had a look around and spoke to her about a tesla i liked. She quickly sorted all my questions etc and arrange my collection.. she was class from start to finish credit to the company!
September 30, 2026
Reply from Motorpoint - Birtley
Hi Chris,
Thank you for leaving us a great review! I am pleased Kate was able to provide a smooth, stress-free car buying experience and answered all of your questions.
If we can assist you further, please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Was pleased with service
October 5, 2026
Reply from Motorpoint - Birtley
Hi Glenda,
Thank you for taking the time to leave us a review! I am pleased to hear you were happy with the overall service provided by the Motorpoint team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff extremely helpful
Staff extremely helpful. Can't believe how quick it was from buying our car to driving it away. Thank you everyone from Birtley.
October 3, 2026
Reply from Motorpoint - Birtley
Hi Angela,
We're so pleased to hear that our team was extremely helpful and that your car buying process was so quick. It's wonderful that you were able to drive away in your new vehicle so promptly. Thank you for taking the time to share your great feedback!
Thank you
Motorpoint Birtley
Staff were very helpful to talk…
Staff were very helpful easy to talk too. Even the managers were great not stuck up. Very helpful staff , coffee is nice too. But nice just to walk round the cars.
September 27, 2026
Reply from Motorpoint - Birtley
Hi Debra,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and you also found the management team just as helpful!
If you have any questions please do not hesitate to get in touch- we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Aftersales support is woeful
Aftersales support is woeful! I had an issue with my V5 due to the incompetence of the useless DVLA and had told Motorpoint that I was cancelling my car purchase with them. This was due to the length of time the DVLA was taking to investigate whether I owned a car which I've taxed, MOT'd, serviced and paid for, or not but that's another story. The Salesperson told me that if I paid a bond of £250 they'd release the car to me, which I did so. I would then provide the V5 when it arrived and it would be refunded. With trepadation, I did this on the assurance from Motorpoint that they would extend the period due to the circumstances as it was normally for a 2 week period. The V5 arrived and I took it straight to them, expecting my refund. The reception was quite curt with me and this shocked me. They said it had to go to the general manager for approval. 2 weeks later and I'm still waiting. Is the GM THAT busy? They now keep making excuses as to why it hasn't been given. It seems that this is yet another car sales company that is only interested in you and your money up until the point where you hand over your hard earned money. Afterwards they just aren't interested. If I could delete my previous rating I would. This company is just like all the rest of them.
September 16, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Morton,
Thank you for taking the time to leave us a review- I am sorry to hear you were not satisfied with your experience. With regards to the issues with your refund- due to there being a change in process being that Motorpoint extended the 2 week period to return your V5 this results in a change in process which does typically take slightly longer to resolve as your refund must go through a couple of different departments to have this approved and processed. Due to staffing issues, Motorpoint Birtley have experienced delays with regards to this which we would like to sincerely apologise for.
Please drop me an email on kimberley.herron@motorpoint.co.uk if the refund still has not been received and I will be sure to get this resolved for you.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
5* Again
Another 5* review for Motorpoint online and Motorpoint Birtley. Motorpoint make car buying so easy that this is my fourth car from them! I reserved online and was helped through the process by Paul, who was a great help with any queries that I had. Jack in Birtley then completed my handover and, again, was a great help and gave excellent customer service. I would recommend Motorpoint and definitely use them again in the future.
October 1, 2026
Reply from Motorpoint - Birtley
Hi Lee,
Thank you for taking the time to leave us a great review! I am pleased to hear the car-buying experience was good with both Paul and Jack and I will be sure to pass your fantastic feedback over to them.
If we can assist you further please do not hesitate to get in touch- we hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Love my car!
I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved the car from Wales to Birtley ready for my appointment. On the day, everything was in order and Lee Frost ensured I was comfortable with my decision. All paperwork was dealt with swiftly by Lee, who was polite and efficient, but also very friendly. I'd definitely consider Motorpoint again in future!
September 26, 2026
Reply from Motorpoint - Birtley
Hi Catherine,
Thank you for your review! I am pleased to hear that your experience as a good one with both Faheem and Lee. Here at Motorpoint, we thrive off offering our customers a great experience and love to hear their feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Peter,
Thank you for your review. We are so glad to hear that you enjoyed a relaxed, stress-free environment during your visit with us.
Thank you again,
Motorpoint Birtley
Excellent custermer service i gave…
Excellent custermer service i gave amanda parker 10 out of 10
September 29, 2026
Reply from Motorpoint - Birtley
Hi Gladstone,
Thank you for taking the time to leave us a great review! I will be sure to pass your kind words onto Amanda and the team and thank you for your continued support for Motorpoint Birtley.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was smooth and hassle-free.
I will be sure to pass your kind words onto the team and please do not hesitate to give us a call if you need anything further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff make you feel comfortable
Staff make you feel comfortable all the time and there’s nothing that’s too much
September 20, 2026
Reply from Motorpoint - Birtley
Hi Frank,
We're so pleased to hear that our team made you feel comfortable and that nothing was too much trouble. Thank you for your wonderful feedback!
Thank you
Motorpoint Birtley
Staff were great
Staff were great, understood what I was after and responded professionally, in a very friendly manner.
Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a couple of phone calls for them to arrive.
August 31, 2026
Reply from Motorpoint - Birtley
Hi Ray,
Thank you for taking the time to leave us a great review. I am pleased to hear that your experience was a good one and you found the team friendly.
I'm sorry to hear you were not happy with the delay of delivery on the mats and I will be sure to pass your feedback on.
If you have any more questions please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good staff
Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop over to finish private plates and car paperwork awaiting from DVLC .
September 21, 2026
Reply from Motorpoint - Birtley
Hi Thomas,
We're so pleased to hear that our staff were helpful with your car choices and related issues. It's wonderful that Megan guided you through the process, resulting in a happy outcome. Thank you for your kind words!
Thank you
Motorpoint
Kate and Lee were first class
September 21, 2026
Reply from Motorpoint - Birtley
Hi Michael,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Kate and Lee was a good one and will be sure to pass your feedback onto them.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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