Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... See more
Company replied
Motorpoint itself great experience, staff very helpful. However I paid for extra Warrenty for piece of mind. What a con, so many hidden extras. My stop / start wasn’t working after 4 weeks from purcha... See more
Company replied
Kate was brilliant, i called after a failed car collection from another company, had a look around and spoke to her about a tesla i liked. She quickly sorted all my questions etc and arrange my collec... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kate and Lee were first class
September 21, 2026
Reply from Motorpoint - Birtley
Hi Michael,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Kate and Lee was a good one and will be sure to pass your feedback onto them.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Give it a try!
It was nice to look at cars without a salesman following you around. They keep a distancd but are there for questions. I ordered a car to be brought to the site which cost £199 which i though was steep.
September 15, 2026
Reply from Motorpoint - Birtley
Hi Tina,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one but sorry to hear you found the transport fee quite pricey. We utilise a third party transport company which is where our transport fees are generated from to move cars to and from different stores.
If we can assist you further please let us know and I will be sure to pass your feedback on!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Recently sold my car with Motorpoint
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and really went out of his way to keep me updated. Thank you for making the process so smooth!
September 18, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Katie,
Thank you for taking the time to leave us a great review. I am thrilled to hear your experience with Mark was a good one when selling your car to us. I will be sure to pass your kind words onto the team.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I was told that a chip on the…
I was told that a chip on the windshield would be fixed before I collect the car a day before I collect I phoned and ask if it had been fixed and I was told it had
But when I arrived to collect the car it had not been fixed I pointed this out and was told they should not have told me they would fix it and it’s not something they would do they know on the day of collecting it’s to late for me to do anything do lie to your customers
September 11, 2026
Reply from Motorpoint - Birtley
Hi William,
Thank you for your review. I am sorry to hear you were not happy with the overall condition of the windscreen on your car. Here at Motorpoint, we prepare our vehicles to a very specific standard being a used carsupermarket. We also like to confirm this with the customers before they sign to say they are happy with the vehicle's condition overall. We will investigate internally with your sales executive to ensure this does not go unnoticed.
If you require anything further please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very happy with my new car
Very happy with my new car. Couldn't believe i picked up same day , very polite staff , made very welcome , service was incredible. Would definitely go back
August 31, 2026
Reply from Motorpoint - Birtley
Hi Tracy,
Thank you for taking the time to leave us a great review. I am pleased to hear your experience was a good one and that you are happy with your new car!
If you have any questions please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good showing
I felt at ease as soon I walked in door they came over introduced their self,then let me look around.
September 9, 2026
Reply from Motorpoint - Birtley
Hi Martyn,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you felt relaxed during your visit.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience was a good one! Here at Motorpoint, we thrive off providing our customers an excellent service so we are pleased to hear your feedback is positive.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Perfect from the off
Perfect from the off. No pressure salesman. Gentleman just explained how everything worked, before we start our search. Absolutely spot on service. Quick, easy & very helpful.
September 9, 2026
Reply from Motorpoint - Birtley
Hi Lynnette,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you were provided excellent service throughout. I will be sure to pass your kind words onto the team & if we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Jackie,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you were overall happy with the service.
If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The staff member who helped me was very…
The staff member who helped me was very helpful, she was very conscientious, friendly and professional. I felt she knew her job and about the service very well. The service was good and made the process much easier for me.
August 31, 2026
Reply from Motorpoint - Birtley
Hi Sarah,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you found the team helpful throughout.
If you have any questions in the meantime please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great selection of cars at great…
Great selection of cars at great prices. Went to view one car and ended up buying a different one. No pushy sales just left to view cars and staff are on hand to answer any questions. Easy to part exchange your old car. New car was ready for collection the next day.
September 3, 2026
Reply from Motorpoint - Birtley
Hi Diane,
Thank you for your review!
We're so pleased to hear you found a great selection of cars and appreciated our no-pressure approach. It's wonderful that our staff were on hand to assist and that your part exchange and collection were so easy!
Thank you
Motorpoint Birtley
Amanda the sales representative was…
Amanda the sales representative was really helpful, thoughtful and went above and beyond to make buying my new car such an easy and stress free experience, will definitely recommend motorpoint birtley to others in the future!
September 3, 2026
Reply from Motorpoint - Birtley
Hi Kieran,
Thank you for taking the time to leave us a great review! I am thrilled to hear Amanda was able to offer you a positive, stress-free experience when buying your new car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Ronnie,
We are so pleased to hear that you had a great experience with us, from ordering your car to driving it away. Thank you for your positive feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great Experience, Great Staff
Was very good experience, Lynn Watts was a legend, helped me throughout the whole process of financing , insurance, taxing the vehicle and a couple of coffees, And young lad staff member noticed valve cap missing and put one on , Great Experience All Round , Top Marks , Kind Regds Clive 👍
August 22, 2026
Reply from Motorpoint - Birtley
Hi Clive,
Thank you for taking the time to leave us a great review! I am pleased to hear you speak to highly of your experience with Lynn and that she was able to offer you a great service (plus the valve caps!!!)
I will be sure to pass your kind words onto Lynn and if we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Enjoyed help hand really appreciate…
Enjoyed help hand really appreciate very welcoming and Motorpoint lads couldnt do enough big thank you I will pass experience on Kim .
August 31, 2026
Reply from Motorpoint - Birtley
Hi Kim,
We are so glad to hear that our team was welcoming and provided you with excellent assistance. We truly appreciate you sharing your positive experience with us!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very good company no problems 10/10
August 31, 2026
Reply from Motorpoint - Birtley
Hi Allan,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you had no issues throughout the process. Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
new used car
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car wasn't as clean as it should have been, i noticed a parking machine ticket in between the hand brake and seat and it was still there after it had been "cleaned" and there was hardly any petrol in it. But so far I'm loving the car.
August 16, 2026
Reply from Motorpoint - Birtley
Hi Andy,
Thanks for your review! I first of all would like to apologise for the experience you had on your second visit with us and the handover agent.
Within Motorpoint Standards we must ensure that the fuel light is not present on the dash at point of handover and all of our vehicles are prepared to ensure this- I will certainly pass the feedback regarding the valet over to our third party valeting company for review.
If we can assist you further please do not hesitate to contact us in store.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kind Staff
My wife and I really appreciated the way Kate Smith on day one of our visit and day two with Lee Frost, treated us, we are in our seventies and the way we were treated and helped was a credit to your staff
August 14, 2026
Reply from Motorpoint - Birtley
Hi Peter,
Thank you for your review!
I am pleased to hear your experience was a good one and that Kate was able to offer you a fantastic service!
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We were very pleased with the member of…
We were very pleased with the member of staff that's served us he was very professional and a very pleasant young man. He was very good explaining everything to is.
August 16, 2026
Reply from Motorpoint - Birtley
Hi Theresa,
Thank you for taking the time to leave us a great review! I am pleased to hear you found the team accomodating and helpful throughout the process.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From start to finish excellent service
August 12, 2026
Reply from Motorpoint - Birtley
Hi Carole,
Thank you for taking the time to leave us a great review! It's wonderful to hear that you received excellent service from the team throughout your car buying process.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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