Motorpoint - Burnley Reviews 

Very helpful no pressure at any time loads of vehicles to look at

Rash Hussain was absolutely excellent.
He explained the end to end process so there were no surprises. He took time to understand my needs and responded politely, with empathy and respect. I've been in business a long time and rarely come across a professional like Rash in Sales! You need to keep hold of him!

Excellent service and advice

We couldn’t be more pleased with the customer service we received when purchasing our new car today.
We were helped and advised by Ashton Nuttall.
Nothing seemed too much trouble for him .
He was very helpful, knowledgeable and professional throughout .
He also gave us plenty of space to be able to browse the huge selection of cars.
At not point did we feel pressurised into making a decision about purchasing a car but at the same time we felt anything we asked was answered promptly.
We would definitely buy another car from Ashton .

Dreadful signed in for 4 years, salesman didn’t do anything, £1200 commission (has to be disclosed nowadays), completely ignored my emails as did the company, I signed for the car my problems my issues, their expert mechanics could not see scratches, paint missing, holes so my fault my bad never shop here again simply not good enough

Happy with what I needed with the car I chose

Purchase was easy and well arranged by ashton

I got the car that I wanted!
Staff were very friendly and nothing I asked was any problem.
The price of the car was as expected and I've got a lovely car with low mileage.

Don’t sell your car to this company says pays the highest then knocks thousands off absolute rip offs

Professional...easy to deal with.
Good coffee..**

Muhi, the guy that took me for a test drive and sold me me car was absolutely amazing. I cannot fault him at all.
Fast service everything was easy.
Had confidence in selling my old car and buying my new one.
The downside was when I was coming back with my V5C for the car I sold the admin girls were very rude refusing to help with my private place which I sold on my old car.
All the previous times I have dealt with motor point the garage has been able to provide me with new plates.
I didn't let this spoil my experience and I will be happy to return to motor point again, hopefully next time it will be longer than 10 months .

Very efficient service from Ibby, we would definitely recommend and buy from you again.

Sales personnel were helpful and attentive. There was a slight problem with the car which they couldn't sort out at the time. It was down to me as I had a long journey back home. I asked if it could be sorted out at Coventry as that was more local. This was arranged as requested.

Ok nothing special

Well satisfied with the car, not happy with a few things, firstly, no handbook, no service record, no test certificate, no towing hook or puncture repair kit. Front floor mats left dirty in the boot, evidence of a heavy smoker on the drivers side roof liner, no rear floor mats, love the car, but won't buy again from motorpoint.

It's my 3rd car I've bought from moterpoint, the staff are all welcoming and helpful. On arrival they greeted me and asked if I'd been before and if I was looking for something pacific. The salesman checked online and got me the keys .Theirs no sales pressure which I like and leave you too browse . You know their are their if you need any help . Highly recommend.

The car I purchased should have been checked over better a few things wrong with it. And paid to have the car moved nearer too me and was promised two keys but one had gone missing and they don't seem to know where it is.all been sorted out now very happy with the customer care and very quickly sorted out happy with the car now.will use motorpoint again.

Joe was really helpful, showed me a good selection of cars and helped me choose my new car (which wasn't on my shortlist of ones that I was interested in but turned out I liked more than any of the others!). I didn't feel pressured into anything I didn't want to do, he was just the right level of personable and professional.

Ashton from the Burnley motorpoint took care of everything.No stress everything was taken care of.Manythanks.

Avoid Motorpoint at all costs. I bought a car from them in December, spending over £20,000.
Within a few months the car developed an engine rattle when started. It has been to two separate garages, neither of which can diagnose the issue. The car has just had a service and the MOT came back with an advisory for a wheel bearing, something that should not be happening on a car I’ve owned for barely six months.
I purchased the two‑year extended warranty, sold to me as “peace of mind” for any future faults. In reality, it’s not worth the paper it’s written on.
You can’t get through to the warranty company the phone line is constantly busy and disconnects.
The warranty won’t cover the wheel bearing because it “hasn’t failed yet,” and now that I’m aware of the issue, they say it won’t be covered even if it does fail.
Motorpoint themselves refuse to help because I “can’t prove” the fault existed at the point of sale yet they can’t prove it didn’t, but because they’ve already taken my money, they’ve washed their hands of it.
As for the engine rattle, I’ve been told I must authorise and pay for the investigation myself, and only if the fault fits within their vague, never‑properly‑explained policy will they consider covering it. So I’m expected to gamble more money on a car that’s already proving to be a financial risk.
I asked for a refund for the warranty because it’s clearly useless, and again I was told I “can’t prove it was mis‑sold.” they also can’t prove I was ever told the misleading information that convinced me to buy it.
Motorpoint’s after‑sales support is non‑existent. Once they have your money, you’re on your own. I’m six months into ownership and facing faults, costs, and stress I paid specifically to avoid.
Stay away from Motorpoint. Their warranties are worthless, their customer care disappears the moment the sale is complete, and their refusal to take responsibility is shocking.