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Motorpoint - Burnley Reviews 

1,816
•
TrustScore 4.5 out of 5

4.7

Rosegrove Lane, BB12 6EH Burnley, Lancashire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Everyone at Motorpoint were helpful nothing was to much for them to help my wife and myself when buying our car thanks again. Eamonn and Christine

Rated 5 out of 5 stars

The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and it was completed quickly and easily, even despite a technical issue on t... See more

Company replied

Rated 5 out of 5 stars

I was well informed and both Ashton and Ryan helped me enormously, there was no waiting around, and everything just fit into place. Enjoying driving this Toyota Yaris cross now.

Company replied

Rated 5 out of 5 stars

I came in and reserved a car. The person we seen was Muhi Rohman he was very informative and patient. When I went back to see the car I seen Muhi again he arranged a test drive after which I agreed... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Rosegrove Lane, BB12 6EH, Burnley, Lancashire, United Kingdom

  • 01282 881355
Promotion box for Motorpoint - Burnley

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,816)

6,206 reviews in the last 12 months

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Rated 5 out of 5 stars

Great cars

Great cars, great prices and excellent service (car no 8 from Motorpoint) every car as been great👍

September 5, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear that you've had such consistently great experiences with us, especially with your eighth car! Thank you for your kind words about our cars, prices, and excellent service.

Thank you
Motorpoint

Rated 5 out of 5 stars

Would buy off again

A good place to do business, no pressure to buy would definitely recommend

September 5, 2026
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Reply from Motorpoint - Burnley

We appreciate you taking the time to leave us a review! We're so pleased to hear that you found our approach to business to be free of pressure, and that you would recommend us.

Thank you
Motorpoint

Rated 5 out of 5 stars

Welcoming & Helpful

Welcoming, friendly and helpful staff who were on hand if needed. Sales staff were great and not constantly chasing for a sale.

September 9, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear that our team was welcoming, friendly, and helpful, and that you appreciated our sales staff not being pushy. Thank you for your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service

Excellent service. I knew what I was looking for. There was no hard sell or pressure. Ashton who looked after me was patient, knowledgeable and friendly.

September 3, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear you had such an excellent experience with us! It's wonderful that you felt no pressure and that our team member was patient, knowledgeable, and friendly.

Thank you
Motorpoint

Rated 5 out of 5 stars

New car time

Excellent experience staff so friendly no pressure just let you look then top quality service from start to finish highly recommend a visit

September 8, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear you had such an excellent experience with us! It's wonderful that our staff were friendly and that you felt no pressure, receiving top-quality service from start to finish. We truly appreciate your recommendation.

Thank you
Motorpoint

Rated 5 out of 5 stars

The staff were very helpful- with one…

The staff were very helpful- with one hour I had test drove the car and completed my part exchange already to drive home. Very impressed.

September 8, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear that our staff were very helpful and that you were able to test drive the car and complete your part exchange so quickly. It's wonderful that you were so impressed!

Thank you
Motorpoint

Rated 4 out of 5 stars

Really great value & service

Really great value, almost new cars with £1000s savings. Matty in Burnley and Lacy in Castleford Really helpful. Only two small issues with which Matty has put in to action and should have them sorted very soon. 1: should have had two keys supplied with the vehicle (just had one on collection) and 2: the original rear number plate had been changed (the model of car I purchased has a distinctive style) so, hopefully both items have been ordered and on route 👍

September 1, 2026
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Reply from Motorpoint - Burnley

We're delighted to hear you found great value and helpful service from our team members. We appreciate you bringing the key and number plate issues to our attention and are pleased to know they are being addressed promptly for you.

Thank you
Motorpoint

Rated 5 out of 5 stars

No fuss car buying

Great price, efficient service, quick collection, good customer service.

August 31, 2026
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Reply from Motorpoint - Burnley

We're delighted to hear you had such a positive experience with our pricing, service, and customer care. Thank you for your wonderful feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

The service we received from the team…

The service we received from the team was exceptional. Even though there was a slight hiccup in regard to securing the vehicle, we were kept in the loop and the team went above and beyond to make the purchase as smooth as possible.

August 31, 2026
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Reply from Motorpoint - Burnley

We're so glad to hear our team provided exceptional service and kept you informed throughout your vehicle purchase, even with a minor delay. We appreciate your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

Customer service and help

A very good experience. I got the car I wanted with lots of help from Rash. I’m an elderly widow so I was really grateful for the advice and help I received. Love my new car.

August 31, 2026
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Reply from Motorpoint - Burnley

We're so pleased you had a very good experience and found the perfect car. We're delighted our team was able to provide helpful advice and assistance. We hope you love your new car!

Thank you
Motorpoint

Rated 4 out of 5 stars

A rocky start they need to double check…

A rocky start they need to double check spelling of names.
Then good service, a bit long winded

August 31, 2026
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Reply from Motorpoint - Burnley

We appreciate your feedback regarding the initial spelling error and the service duration. We are reviewing our procedures to improve accuracy and efficiency for all our guests.

Thank you
Motorpoint

Rated 5 out of 5 stars

A winning experience.

I have always had good experiences of prices & cars from Motorpoint for many years.

I love this latest choice of Vauxhall Mokka & hope to have lots of happy driving experiences over the next few years.

Thanks for all the help Cameron gave us during the purchase of this new vehicle.

August 21, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear you've consistently had good experiences with our prices and cars over the years! It's wonderful that you love your new Vauxhall Mokka and we hope you have many happy driving experiences. We're also glad our team member was so helpful during your purchase.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent car sales

I recently bought my new car from motorpoint Burnley, I dealt with Lucas through out, he was excellent! Would highly recommend to any one looking at buying a car from Motorpoint! And in particular as for Lucas!

August 27, 2026
Unprompted review
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Reply from Motorpoint - Burnley

We're so pleased to hear you had such a positive experience with us and that our colleague was excellent throughout your car purchase. It's wonderful to know you would highly recommend us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service and value

Excellent service and value

August 31, 2026
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Reply from Motorpoint - Burnley

We are delighted to hear you received excellent service and found great value. Thank you for your kind words.

Thank you
Motorpoint

Rated 4 out of 5 stars

Pick up of car was quick and efficient

Pick up of car was quick and efficient. Unfortunately there was a problem with rear parcel shelf resulting in 3 return trips before it was solved. Otherwise the experience was very good. Staff were always very helpful.

August 31, 2026
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Reply from Motorpoint - Burnley

Thank you for your feedback. We're pleased to hear that the car pickup was quick and efficient and that our staff were helpful. We sincerely apologize for the inconvenience caused by the issue with the rear parcel shelf and the multiple return trips required to resolve it. We appreciate your patience and understanding.

Thank you
Motorpoint

Rated 5 out of 5 stars

All went well the salesman did all the…

All went well the salesman did all the paperwork so it made the experience easier

September 5, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear that the process went well and that our team made the experience easier for you. Thank you for your wonderful feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

So easy to purchase with great friendly staff.

Showed me around the car, never pestered me, told me all about it and made us very welcome.
Let us take a test drive without supervision, it was all quite simple.

Purchasing was simple, we came next day to collect and car was ready. The admin person (Millie) was really efficient and had all the answers to our questions, excellent.

September 4, 2026
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Reply from Motorpoint - Burnley

We're so pleased to hear you had such a simple and welcoming experience with us, from browsing to collection. It's wonderful that our team was helpful and efficient.

Thank you
Motorpoint

Rated 5 out of 5 stars

Courtney and Tomas

Courtney. And Tomas were absolutely amazing helped us to identify what we wanted spent time without being pushy and more important actually listened to us .our new car is a dream to drive

August 31, 2026
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Reply from Motorpoint - Burnley

We are so pleased to hear that our team helped you find exactly what you were looking for without any pressure. It's wonderful that your new car is a dream to drive!

Thank you
Motorpoint

Rated 4 out of 5 stars

For the main it was a proffesioal and…

For the main it was a proffesioal and positive experience . No direct pressure to purchase a vehicle. The extended warrenty could have been explained a bit clearer . In the fact it was a third party who actualy delt with and complaints.
Test drive is to short. Three to four miles does not give a purchaser time to evaluate as to wether the vehicle suits his needs. Other than that no problems. Thankyou.

August 31, 2026
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Reply from Motorpoint - Burnley

We appreciate your feedback and are glad to hear your experience was largely positive. We understand your concerns regarding the extended warranty explanation and the test drive length. We are actively reviewing our processes to ensure clearer communication about third-party services and to provide more comprehensive test drive opportunities for our customers. We value your insights.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent 10 out of 10

August 31, 2026
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Reply from Motorpoint - Burnley

We're so happy to hear you had such a wonderful experience with us! Your 10 out of 10 rating truly makes our day. We appreciate your kind words.

Thank you
Motorpoint

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