Motorpoint - Swansea Reviews 

From the moment we arrived at Motorpoint, Reece at the Swansea branch made us feel welcome and completely at ease. He was approachable, patient, professional, and had a brilliant sense of humour. His friendly banter made the whole experience enjoyable, and it felt like he genuinely cared about helping us rather than just making a sale. One of the things I appreciated most was that I never felt under any pressure to buy a car. Reece gave us the time we needed to look around, ask questions, and make the right decision for us. He explained everything clearly, was honest throughout, and nothing ever felt rushed. My partner and daughter both commented on how lovely Reece was, and we all agreed that his customer service was exceptional. People like Reece are hard to come by these days, and he’s a real asset to Motorpoint. I honestly can’t thank him enough for everything he did, simply for being himself and making what could have been a stressful experience such an enjoyable one.

As always fantastic service from the staff at swansea Nathan and Ben and Callum have put up with me changing my car constantly with great service patience and humor also have great cars i know ive had a few

All staff we met were polite, knowledgeable and friendly
For example I left my driving licence at Motorpoint on one occasion but by the time we reached home there was a message to say it was safe and would be returned on our next visit.
All round a satisfactory outcome.

We said on collection the car valet was not thorough and that we thought the car had 360 cameras and front sensors which it doesn't have. Sales advisors though 5/5 did a good job .please feed that back .

My experience with Motorpoint was excellent from start to finish. I dealt with Reece at the Swansea branch, and he was absolutely outstanding. He was friendly, knowledgeable, professional, incredibly patient, and had a great sense of humour. He loved a bit of banter, which made the whole experience feel relaxed, enjoyable, and personal rather than just another car sale.

At no point did I feel pressured into buying a car or making any decisions before I was ready, which I really appreciated. Reece took the time to answer all of my questions honestly, never rushed me, and made sure I was comfortable throughout the process. He went above and beyond to make everything as straightforward and stress-free as possible.

There really should be more people like Reece. He’s a genuine credit to Motorpoint. My partner and my daughter both thought he was brilliant too, and I honestly wouldn’t hesitate to go back to Motorpoint just because of the service Reece provided. I can’t thank him enough for being so amazing and simply being himself. He made what can often be a stressful experience into a genuinely enjoyable one, and I couldn’t be happier with the service I received.

Having a bit of a distrust of car sales and after service this came as a bit of a surprise!! I bought my new (to me) Discovery sport from Motorpoint Swansea on 21/6/26 and added the extra 4 year warranty due to its low mileage and newness. The salesguy (Kiran) was a credit, no pressure sales, perfect communication and the deal was settled. Kiran really was a breath of fresh air as a sales guy and was a pleasure to deal with. After about 3 days an engine management light came on on the dash so, no worries, i rang the warranty people and they informed me the warranty didn't start until after 10 days of ownership...that's when the alarm bells started ringing! I plugged in my OBD reader and it came back with an O2 sensor fault on the exhaust, post cat, not a huge job but I had only owned the car a few days and that just wasn't right for me to have to fix it. So i spoke to Charlotte at Motorpoint customer service with not much hope. She asked me to take the car back to Swansea for it to be looked at, which meant a day off work and a 3 hour round trip, after explaining this she asked me to take it to a local, VAT registered, garage and she would authorise a 1hr diagnostic check. The garage couldn't fit me in until the 20th of July but assured me it was ok to drive until then. Explained this to Charlotte who said that was fine, car went in yesterday, the garage emailed Charlotte with the results and cost of repair, she authorised the repair straight away and I had my fixed car back mid afternoon after she paid the bill. Honestly, I was in shock....awesome aftersales service from start to finish and a pleasure to deal with, Well done Motorpoint, Charlotte and Kiran!!

Fantastic service,no one hounds you to buy a car. they offer you useful advice then let you have a look around.

Very polite and very helpfull staff not a tall pushy as car sales people usualy are* only came in for a look and bought a car thank you

Friendly staff , quick turn around the hole visit only took 50 mins

For the 3rd time of buying a car with Motorpoint I have not been disappointed . I have my dream car and Ryan Sullivan made a run very smoothly. I test drove the car on the Wednesday and by Friday I was driving it home. Very helpful and knowledgeable the minute I stepped on the forecourt. I wouldn’t buy my cars from anywhere else.. 10/10 service every time..

Excellent service. Staff were welcoming and well informed. Helped me with every detail.

Excellent service and the staff so helpful
LUCAS was fabulous so quick from viewing the Yaris to having a lovely coffee and signing for the vehicle was less than 30 minutes

Once more this was the best buying a vehicle experience I have ever had

Thank you MOTOR POINT SWANSEA SOUTH WALES

Great service from Joe and lucas,they were very helpful and we had a stress free experience.

Excellent service Benjamin was so helpful found the right car for our needs 👏

I was never keen to try a car supermarket but my father wanted to buy a car from motor point two years ago. I was so impressed with the whole experience and the deal that he had that I knew I would do the same when my turn came. in fact we have told several friends about how good the deals and experience was. A few of those friends took a look and purchased cars themselves.

Lucus was a very easy person to deal with he was polite and helpful, there were a couple of disappointing reasons for not giving five stars the main one for me was I thought the new car should have been cleaned to a higher standard the wheels were only cleaned to the front the inside of the wheels were very dirty, when I lifted the bonnet I found the engine was not cleaned at all, having picked up the car I spent the whole of the next morning cleaning the car upto the level I felt it should have been on collection.

It’s pretty much our sixth car with Motorpoint, we had an eye on a cheeky golf in Swansea and Ben dealt with me in a friendly professional manner I even picked up the car on the same day ! Brilliant MP never disappoints.😊🚗

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7k more with similar mileage. Now had car 10 months, no issues so very pleased.

Great sales people
Never too pushy