Everything was straightforward from my first call to ordering my new car. I dealt with Lewis, who was very professional, answered all my questions and did not pressurise me at all. When I’d made my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more
Company replied
This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more
Company replied
We ere looking for a new electric car and my wife being a retired teacher qualified for a substantial discount. Dave was really helpful and we have ended up ordering a Renault Scenic E tech. The whole... See more
Company replied
Company details
Written by the company
Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.
Contact info
LN6 7QY, Lincoln, United Kingdom
- 01522500055
- info@motorsourcegroup.com
- www.motorsourcegroup.com
Save thousands off your new car
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordering process
Review relates to initial ordering process- very efficient and professional. Relevant information provided. Procedure explained clearly. Good choice of make and models. Good communication. Expectations clearly set. Order for a car placed as a result!
November 11, 2026
Amazing price and service again…
Second time I have bought from Motor Source Group and both times prices have been unbeatable. Also easy to follow process, well explained and good advice from Dave. If the manufacturer you want can be sourced by the Group, I would say it’s a no-brainer to use them.
November 9, 2026
Reply from Motor Source Group
Thank you for your fantastic feedback and for choosing Motor Source Group for a second time!
We're delighted to hear that you've once again been impressed with our prices and found the process straightforward. It's great to hear that Dave provided helpful advice and made your experience a positive one.
We really appreciate your continued support and recommendation for using Motor Source Group again.
Excellent service so far
I was a little surprised to be asked for a review already, so I guess the review is supposed to cover the ordering process. Well, it's all going smoothly so far; car selected and ordered with no problems. Friendly, helpful staff.
November 4, 2026
Reply from Motor Source Group
Thank you for sharing your review Philip. TrustPilot likes to invite this way as it means that reviews are verified and genuine.
We're so pleased to help with your new car and hear how our team have supported so far. Our delivery team will continue to keep you updated and we look forward to the handover of your new car too.
From all of our team, thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you Richard, that's great to hear! Our delivery team will continue to keep you updated too.
Continued to keep me informed all…
Continued to keep me informed all through the ordering process, excellent customer service and communication
November 2, 2026
Reply from Motor Source Group
Thank you Mike - we're so pleased to help with your new car and it's great to hear how our team have supported throughout.
Thank you for choosing Motor Source Group for your new car!
Great service and discount
Great service
Good discounts
Responsive
Better detailed model and spec knowledge than the dealers
November 4, 2026
Reply from Motor Source Group
Thank you for your lovely review! It's great to hear our salesman had a great understanding of the vehicle you chose and was able to advise you on the best specification for you.
Thank you for choosing Motor Source Group.
Professional, straightforward process
Everything was straightforward from my first call to ordering my new car. I dealt with Lewis, who was very professional, answered all my questions and did not pressurise me at all. When I’d made my decision, he kept me fully updated on everything until handing me over to Lyndsey. I have only had to deal with her once so far, but once again she seems highly professional and dealt with my question swiftly.
Overall, I’d highly recommend the use of Motor Source for the service alone. And that’s before you even look at the amazing discounts.
October 29, 2026
Reply from Motor Source Group
Thank you Val for leaving your thoughts of your experience so far. It's great that Lewis didn't make you feel pressured into purchasing your new car and answered all the questions you had. We will let Lewis know of his great service and Lyndsey will be there now until you pick up your new car.
We are proud to here the service has been excellent and it's great that you have been able to take advantage of your new car discounts. Thank you for your review, and for choosing Motor Source Group!
Great service once again.
Great service once again.
Thanks again for making buying a car seem easy.
October 27, 2026
Reply from Motor Source Group
Thank you Claire for leaving your lovely review. It's great to hear you had an easy car buying experience.
Thanks for choosing Motor Source Group.
New car- simple process
Bought a new car with the ease of Motor Source Group's help with all the information provided regarding the car and easy process with regular updates.
August 13, 2026
Reply from Motor Source Group
Thank you for leaving your thoughts, it's great to hear you found the process easy and all information was explained to you. It's also good to hear you had regular updates on your new car. Thanks for choosing Motor Source Group.
We found Lewis to be very helpful and…
We found Lewis to be very helpful and knowledgeable,
October 23, 2026
Reply from Motor Source Group
This is great news, thank you for sharing your feedback for Lewis and for choosing Motor Source for your new car.
Great customer experience
Great customer experience, excellent knowledge without the hard sell
October 13, 2026
Reply from Motor Source Group
Thank you for sharing this Alan; it's really important to us that our customers feel supported without any pushy sales.
From all of our team, thank you for choosing Motor Source Group!
Stephen was very helpful and answered…
Stephen was very helpful and answered the queries appropriately.
October 20, 2026
Reply from Motor Source Group
Stephen is so happy to hear this - thank you! And from all of our team, thank you for choosing Motor Source Group for your new car.
Stephen was extremely helpful in the…
Stephen was extremely helpful in the ordering process and gave full information about the buying process and contact that would be made prior to delivery. Thank you. Ian.
October 20, 2026
Reply from Motor Source Group
Thank you for taking time to share your review and experience with Stephen - this is lovely to hear! Our delivery team will continue to keep you updated as your order progresses and we look forward to delivering your new car too.
From all of our team, thank you for choosing Motor Source Group!
Reply from Motor Source Group
Thank you for sharing your experience; we're so pleased we could help with your new car!
Really straightforward and the prices…
Really straightforward and the prices are fantastic for new cars.
October 13, 2026
Reply from Motor Source Group
Thank you Michael! We're so pleased to be able to help with your new car.
Very efficient friendly and helpful…
Very efficient friendly and helpful staff. Happy to answer any questions.
October 12, 2026
Reply from Motor Source Group
Thank you Graham - love to hear this and thank you for choosing Motor Source Group for your new car!
Well Coordinated from the beginning.
Well Coordinated from the beginning, each person to there own job, as a customer being guided through the purchasing of a vehicle with good advice and guidance. Sam gave me initial information and guided me onto Dave for the paperwork, further advice for the purchase of the car with the order form.
The Deposit now being paid i wait to hear from Delivery coordinator, Up to now a very smooth journey Thanks!
October 15, 2026
Reply from Motor Source Group
Thank you David - it's lovely to hear how our team guided and supported you throughout your enquiries and order. Our delivery team will also keep you updated as your order progresses and we look forward to delivering your new car too.
Thank you for choosing Motor Source Group!
So far it has been so easy and each…
So far it has been so easy and each person we have spoken to has been so attentive to our needs. Great communication
October 12, 2026
Reply from Motor Source Group
Thank you for sharing Mrs Gowing - it's our pleasure to help with your new car enquiries and find the right car and deal for you.
From all of our team, thank you for choosing Motor Source Group.
£22,500 no thank you the car cost 40,0000 two years and five months ago and only has 5,000 on the clock.
£22,500 no thank you
October 12, 2026
Unprompted review
Reply from Motor Source Group
We're sorry to hear that you were not happy with your part exchange valuation with your enquiry. These are based on current market value throughout our UK network of buyers to give you the best possible price, we have since also compared this on other car buying sites, which you may have seen also.
We are still here for you if you wish to look at buying a new car with our discounts and you can also choose to sell your car privately rather than part exchanging if that works better for you.
Our team are happy to answer any questions and help with your enquiries, please don't hesitate to contact us again when you are ready to.
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