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Motor Source Group Reviews 

1,344
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making interactions pleasant and productive. The customer service and communication are frequently highlighted as excellent, ensuring a smooth and hassle-free car buying experience from initial inquiry to final delivery. The ordering process is consistently described as easy and straightforward, with clear guidance and prompt updates provided at every step. Many customers express high satisfaction with their new vehicles and the overall value received, often becoming repeat clients due to the exceptional service and product quality.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Product

People report positive experiences with product, often highlighting the ability to purchase new vehicles at... See more

Order

Reviewers highlight positive aspects of the ordering process, often describing it as easy, simple, and quick.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have purchased a brand new vehicle. I have told another colleague who will also being doing the same too. It is a no trainer. It is effortless in getting the car that you wi... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

straightforward and well organised by Steve Freestone.l am hopeful that the rest of the process is equally smooth- thanks in whole to the man in charge - Steve.Using motor source on recommendation and... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Ford Dealer
  5. Toyota Dealer
  6. Volkswagen Dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,344)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Puma Purchase

Stephen was so helpful , explained everything clearly, including my choices. A very professional approach.

March 6, 2026
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Reply from Motor Source Group

Thank you for sharing your review Yvonne. We're pleased to hear how Stephen helped with your new car, making everything clear and explaining the choices to you as well.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Excellent service, Good information, prompt response to enquiries

March 6, 2026
Motor Source Group logo

Reply from Motor Source Group

Thank you John, this is great to hear and exactly how we want to help customers with their new cars!

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Extremely Helpful

Extremely Helpful, Knowledgeable

March 5, 2026
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Reply from Motor Source Group

Thank you Carmel. It's great to hear you found the experience helpful and knowledgeable. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Easiest way to buy a new car

By far the easiest way to buy a new car at the best price. I think this is the 4th new car I have purchased via Motor Source and it works perfectly very time.

March 4, 2026
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Reply from Motor Source Group

Thank you for your fourth purchase with us, we do apricate it. It's great to hear you find the process easy and works perfectly every time. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far so good

So far so good
Been kept updated

February 27, 2026
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Reply from Motor Source Group

Thank you Kelly. Our team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Purchase of Yaris Cross

Stephen the sales advisor was very obliging in all aspects of the purchasing process even suggesting which optional extras were worth considering. He provided clear guidance on what would happen next and how process would unfold following my decision to purchase. I wouldn't hesitate to use Motor Source Group again to purchase a vehicle.

February 26, 2026
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Reply from Motor Source Group

Thank you for your lovely review for Stephen, we really appreciate this and know he is so pleased to help with your new car!

From all of our team, thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Thanks to Lewis

Thanks to Lewis, made everything so easy to purchase fast communication will definitely use this company again

February 26, 2026
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Reply from Motor Source Group

Thank you for leaving your thoughts Michael. Lewis will be pleased to hear you found the process easy and had fast communication. Thank you for the recommendation, and for choosing Motor Source Group.

Rated 5 out of 5 stars

The whole procedure was deal with in a…

The whole procedure was deal with in a speedy and efficient manner.
Steve remained in constant contact and kept me appraised throughout the process.

February 25, 2026
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Reply from Motor Source Group

Thank you Anthony; this is great to hear! We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Ordering was great

Ordering was great, so quick to process and del with questions

February 25, 2026
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Reply from Motor Source Group

Thank you for sharing your review, we really appreciate this and are so pleased to be able to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Process simple from start to end. Was kept informed throughout the order process. Excellent teacher discount on new Audi A3.

February 24, 2026
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Reply from Motor Source Group

Thank you for leaving us a great review Cameron. We are glad to hear you had a simple process and had excellent service from start to finish. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Easy to order and cheaper than the dealerships

Easy to order, very professional polite staff who do everything to help you through the ordering process. So much less hassle than buying from a dealership and due to the discount at a price no dealership could match anyway !

February 20, 2026
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Reply from Motor Source Group

Thank you Mark! We're so pleased to hear that you found the order process easy, and even more so that our team supported you throughout - it's always great to save money too right?!

Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Really easy and straight forward to order

Really easy and straight forward for key workers to use, great range of discounts on cars, I locked in a huge discount over the RRP of my next car through MSG.

Julian is a superstar!

February 23, 2026
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Reply from Motor Source Group

Thank you so much for sharing your experience with our team - Julian in particular is so happy to hear this. Thank you for choosing Motor Source Group for your new car.

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and professional service and wow what a saving

February 20, 2026
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Reply from Motor Source Group

Thank you Tina! We're so pleased to help with your new car and save you money too! Thnak you for choosing Motor Source Group.

Rated 5 out of 5 stars

We haven't received our vehicle yet but…

We haven't received our vehicle yet but the process so far has been great, many thanks to Sam, Dave and Claire. Will review again when the vehicle arrives!

February 17, 2026
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Reply from Motor Source Group

Thank you Simone, it's great to hear your lovely feedback for Sam, Dave and Claire so far and they will continue to keep you updated as your order progresses.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

What a great service and saving money…

What a great service and saving money as well, from the preliminary enquiry, right through to the order, nothing has been too much trouble, very helpful, down to earth and informative. Can’t wait for the car.

February 16, 2026
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Reply from Motor Source Group

Thank you so much Steve!

We're so pleased to be able to help with your new car and save you money too! Our delivery team will continue to keep you updated as your order progresses and we look forward to the handover of your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent work

Excellent work on my behalf by Stephen.

February 12, 2026
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Reply from Motor Source Group

Thank you for your thoughts Ronald. Stephen will be pleased. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Quick response and easy to understand…

Quick response and easy to understand information.

February 9, 2026
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Reply from Motor Source Group

Thank you for sharing your review Jon. We're so pleased to help with your new car and thank you for choosing Motor Source Group!

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