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Motorway Reviews 

108,598
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,229 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly praise the very straightforward selling process, noting that uploading vehicle details and photos is remarkably easy, fast, and well-guided. People frequently mention the exceptionally helpful staff and the smooth communication provided throughout every single stage of the entire transaction. Some reviewers were not happy with the final price, mentioning that dealers reduced cash offers during collection or that valuations felt lower than expected. Consumers also faced occasional communication hurdles when trying to resolve issues, finding it quite frustrating when vehicle values dropped unexpectedly after receiving initial estimates.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient and reliable platform for selling cars... See more

Price

People report ambiguous experiences with price, as opinions on vehicle valuations vary widely among... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and simple process... See more

Staff

Customers report appreciation for the staff, highlighting that team members are consistently helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting that the support team is helpful, quick to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple enough process, requires some effort to complete the car details, pics and history but the app is very self explanatory. After everything’s uploaded an agent assists you through the rest of the... See more

Rated 5 out of 5 stars

Selling process straightforward with Motorway. (Be honest about condition to stop the possibility of a reduction in offer later). No problem for us. Car sold for the mutually accepted valuation. Hilto... See more

Rated 5 out of 5 stars

Very easy to sell and pick up happens quickly. Car was valued approx £600 less than original estimate. Bid price was less than agreed value but I accepted it. Dealer then knocked off £50 at pick up... See more

Rated 5 out of 5 stars

Process was simple & explained in depth, including options when vehicle did not sell. Pickup & payment were straightforward & completely hassle free. Much better price than a similar company that may... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.4

All reviews

(108,598)

20,660 reviews in the last 12 months

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Rated 3 out of 5 stars

The sale process went quickly

The sale process went quickly. However, the estimated value dropped to the auction price, and the actual price was 2k below that. Not being able to find a contact number for you didn't help during the handover, and I couldn't chat until the QR code was scanned; it never was because the company that bought my car used their own transport agent.

August 15, 2026
Motorway logo

Reply from Motorway

Hi Allan,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help if you’re experiencing issues with an active sale, they can be reached on 0203 988 3388.

Kind regards,

Emily
The Motorway Team

Rated 4 out of 5 stars

Everything is so easy …..

Everything is so easy you are guided through the steps and how to take photos. Your car is on sale in 24hrs !
Price quoted was higher than the price achieved at sale but perfectly acceptable.
Make sure you photograph every scratch / mark as I missed one on an edge - literally inch long and 2/8 inch wide but it dropped the price on collection as needed a full bumper spray for reselling in.
Overall a great experience no hassle

August 5, 2026
Rated 5 out of 5 stars

It was all well organised

It was all well organised . Motorway kept us up to date about what was happening and when .It was very easy to use. Didn't achieve the price they estimated but it takes away the hassle of trying to sell your car .

August 15, 2026
Rated 5 out of 5 stars

A very good experience selling my car…

A very good experience selling my car with Motorway. Great app, excellent customer service, very easy to use—I can wholeheartedly recommend selling a car through Motorway. A fantastic experience.
M

August 15, 2026
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, don’t waste your time. Lies from beginning to end absolutely not what is claimed

August 14, 2026
Unprompted review
Motorway logo

Reply from Motorway

Hello there, 

Thanks for your review. Sorry that you were unhappy with your experience. We are currently looking into this for you and will respond shortly. 

If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk

Kind regards.

Jason
The Motorway Team

Rated 5 out of 5 stars

Interacting with the online forms is…

Interacting with the online forms is very straightforward, Motorway take you through the whole process for setting up your profile and how to advertise your vehicle for the sale/auction.
As soon as the price is agreed the payment is instantaneous and deposited in the chosen bank account.
It’s all done in a step by step procedure and everything is clear and explained along the way.
It’s a very good method, hassle free too.

August 14, 2026

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