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Motorway Reviews 

108,636
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the smooth and straightforward sales process, noting how remarkably easy it is to list a vehicle, take photos, and follow every single step. Consumers also genuinely appreciate the incredibly supportive staff and the efficient vehicle collection service, which truly makes selling a car completely hassle-free. Some reviewers were not happy with the final sale prices, mentioning that initial online valuations dropped significantly or differed widely from the final amounts offered by dealers. A few consumers additionally noted occasional communication hurdles, such as delayed responses or difficulties getting assistance when trying to reach out for help.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and efficient process from the... See more

Price

Customers consistently note ambiguous experiences with price, featuring both very satisfying outcomes and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is very simple to use and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very professional,... See more

Customer service

Customers had positive experiences with customer_service, noting that support staff were very responsive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple to use, fee was reasonable. Photo uploads easy with templates. Came up with a valuation which I thought was a "reserve" as my winning offer was a few hundred less. This should have... See more

Rated 5 out of 5 stars

Selling my car via Motorway was simple, their app guides you through the entire process, including taking the right photos. The entire process was completed in 3 days and I achieved the price that I w... See more

Rated 5 out of 5 stars

The online auction gave us a much better price than we could get elsewhere. The telephone support was great, which I used to clarify the process of downloading documents. The pick up service was eff... See more

Rated 5 out of 5 stars

Easy to list the car for sale (preparing it well makes a big difference) and to follow the process afterwards. The bid for the car was very good indeed and the collection process was well handled. Ag... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.4

All reviews

(108,636)

20,660 reviews in the last 12 months

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Rated 3 out of 5 stars

They give a retail price to look better…

They give a retail price to look better than the other companies offering similar, it took 5/6 auctions and eventually got an offer 4K bellow their valuation. Totally depends on car you are selling.

August 16, 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Kind regards,

Emily
The Motorway Team

Rated 4 out of 5 stars

The Motorway platform performed well!

I was nervous of using Motorway to sell my car, but I braved it and I am glad I did. Yes, it did take time to download and complete forms but that made sense seeing as you are selling a car of some fair value. I was originally quoted a higher value by Motorway, but it lost around £600 due the first service being four months late, which was when the car was with its previous owner - I was told due to this, it was considered having a partial service record by Motorway, despite me having a good service record thereafter - serviced regularly for many years up until I sold it. Rather harsh I shall admit. I didn't monitor the auction, I just waited for the result, and to my amazement my car attracted attention, and I sold it within four days at the listed price Motorway had it adjusted to. - The dealer who bought it, stated it had been well looked after. I was extremely happy to hear that, all considering.

August 6, 2026
Rated 5 out of 5 stars

When you look at other peoples websites…

When you look at other peoples websites and the way they deal with the public yours is far superior and you do what you say on the tin. It’s really sad when you get absolutely railroaded by the lights of we buy any car it’s just disgusting behaviour they offered me £3000 less for my car when I got there and you quite rightly reduce the price by £200 because there was one issue which I agreed with you operated in an authentic proper manner and you did the right thing at all stages the people who turned up to buy my car were excellent nice chaps and did the right thing. Why could we not have more of this in the UK? Instead? We have to deal with the lights of we buy any car who are absolutely out of control I did not need to sell my car. I wanted to sell it. They just excuse my language took the piss. I could not put up with it. I’d rather keep it and sell it to those idiots anybody reading this must be warned against their appalling behaviour motorway for me did a great job and the people they sent to me were exceptionally good and honest motor traders kindest regards, Gareth.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Surpassed my expectations

The Motorway site is basically an online auction house used by car dealer to build their stock of used cars.

I was introduced to selling my old car using Motorway by my nephew who used to work as a car salesperson. Initially I wanted to learn what would be a good sales price for part-exchange when I bought my "new" car at the car dealership.

I was asked to upload photos of different areas (interior and exterior) of my car, taken at specified angles. I also had to upload other ownership documents and some details to get a better price.

Once uploaded, the car was placed in the next auction and I got my price in less than 24 hours. I had 48 hours to decide if I wished to sell with them. As the price was exceedingly good and no one would offer it, I decided to use them. Within 6 hours of confirming the sale, a representative came to inspect my car THOROUGHLY on behalf of the buyer. I learnt that more scratches and imperfections were more visible in the dark with a torch than when examining a clean car in good daylight (as reflections can hide them). He photographed the underside of my car with his phone, and I was genuinely surprised by the extent of the corrosion despite keeping my car in good condition. He shared some tips with me to minimise this on my replacement car. Not surprisingly, the offer price was decreased. I am sure other professional buyers would do the same. The examiner promptly sent a report to the buyer who called me immediately (past 10 pm).

Upon accepting the updated offer, the money was transferred to my bank account immediately. A small administration fee was taken, but it was worth it.

I have already recommended Motorway to friends and I shall definitely use them to sell my replacement car.

August 14, 2026
Rated 2 out of 5 stars

My vehicle was originally priced at £16,100

My vehicle was originally priced at £16,100 which conveniently dropped to £15,145 as a guide price on the auction site. I then received a derisory offer of £14,299 which I refused to accept. How can they justify quoting nearly £2k more at the initial enquiry? Not happy!

August 16, 2026
Unprompted review
Motorway logo

Reply from Motorway

Hello Michael, 

Thanks for your review. We're sorry to hear that you were unhappy with the guide price and winning bid you received. We are currently looking into this for you and will respond shortly. 

If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk

Kind regards,

Jason
The Motorway Team

Rated 3 out of 5 stars

Disappointing price, but smooth collection processs

The first 'auction' didn't actually happen .. the 2nd just one bid, way way off the reserve .. the same with the 3rd auction.
Having said that the collection of the car went very smoothly and the dealer wouldn't leave until I had checked the money was in my bank account.

August 15, 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Kind regards,

Emily
The Motorway Team

Rated 4 out of 5 stars

Motorway was very fast and very…

Motorway was very fast and very professional especially Meena she was really helpful. The only negative was the price I reluctantly accepted I know it was the buying company paid the price were they could make maximum profit. But Motorway was superb

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute dishonesty

Absolute dishonesty! They give you a guide price and by the time I showed two tiny marks on the paintwork (I mean tiny) and a scuff on the alloy, the price had gone to £12,300! Though before telling you this price reduction , I had to spend over 40 mins taking all the pictures they required. ! Avoid at all cost. Presumably set up by the dealers for the dealers. Daylight robbery which I will not participate in. Rather put on eBay for a private sale and given someone a good deal than give to this company!

August 16, 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi Nikki, 

Thanks for your review. We’re sorry you were unhappy with your experience. 

Unfortunately, we’re unable to locate your sale record using the information provided here alone, so we’ve requested further information via Trustpilot. 

Please respond to Trustpilot with either the vehicle reg, phone number, or the email address you used to submit your valuation, and we’ll be happy to look into this. 

Kind regards, 

Emily
The Motorway Team

Rated 5 out of 5 stars

Motorway was very simple to use

Motorway was very simple to use. The car went very quickly into an auction and sold quick. Motorway kept me informed the whole way through and were at the end of a phone if needed.
Very professional and fair.
The buyer was also friendly

August 16, 2026
Rated 1 out of 5 stars

Motorway down graded the service…

Motorway down graded the service history on my vehicle before it went to auction when it’s next service wasn’t due for another 4 months and the vehicle had been serviced annually instead of bi annually on manufactures requirements resulting in a bid £1544 below guide price I’m still waiting for a response

August 16, 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi Jeff,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help if you’re experiencing issues with an active sale, they can be reached on 0203 988 3388.

Kind regards,

Emily
The Motorway Team

Rated 5 out of 5 stars

Happy customer

From getting a fare valuation to selling and collection of the car Motorway kept me upto data with every step.
Payment was prompted on collection day.

August 16, 2026

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