Motowales Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, noting that staff members are extremely knowledgeable, welcoming, and always ready to assist with any request. Consumers also note the remarkable speed of delivery, alongside excellent product quality, secure packaging, and smooth online ordering. Some reviewers were not happy with delivery scheduling or waiting times experienced with courier services. However, a small portion of people felt that certain orders required longer waiting periods, delayed shipping schedules, or specific adjustments during transit. Buyers noted that these minor logistics issues occasionally interrupted their overall satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting knowledgeable staff and helpful advice.... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the high... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting super quick shipping and... See more

Staff

People report positive experiences with staff, describing them as always helpful, knowledgeable about their... See more

Order

Clients share positive opinions on order, highlighting a straight forward and smooth purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Would definitely recommend

I had a couple of questions before and after I purchased and their customer service was superb- fast, helpful and accurate. Delivery was also far quicker than I expected. Would 100% recommend them

March 10, 2026
Rated 5 out of 5 stars

Very good service from calling in for…

Very good service from calling in for some advice and getting a price ,
Booking it in and dropping the bike in a day earlier made it easier for me, seeing the difference when I picked it up Iam still smiling.
10 out of 10
Clive B

February 25, 2026
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Rated 5 out of 5 stars

Best Customer Service possible

Best Customer Service possible.
They immediately let me know they were not happy with the part I ordered due to slight damage so gave options of full refund, waiting for the same part or free upgrade to a better part.
When the part arrived shortly after it came with a free gift and a pack of haribo. … you had me at Haribo.

March 6, 2026
Rated 5 out of 5 stars

Premium accessories and fitting service.

Great communication and assistance from the booking stage to handover of bike back to me.

Comprehensive feedback on where the components were fitted for future accessibility and complete instruction and demonstration on the operation of the upgraded accessories.

Good competitive pricing.

And finally…. A great cup of tea and Coffee 👍

March 4, 2026
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Rated 5 out of 5 stars

Great products and amazing delivery speed

The service from these guys is top notch. Super quick dispatches and 24 hour deliveries which is amazing. I’d nearly always opt to pay for 24 hour delivery for bike parts but nowhere really offers that service. They also stock parts that not all places do. I was after the Denali d7 pro lights and unlike other websites motowales’ makes it so easy to select what you need for your bike. I’ll likely always turn to these guys in the future

January 30, 2026
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Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with, kept me informed, as what i wanted was out of stock but due in a few days, bought apduro panniers off them, they arrived as advised and are good quality, would recomend both moto wales and apduro

January 20, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amount paid without any complaint and the panniers themselves arrived a few days later. I havent been able to test them yet on a tour but they look to be good quality

January 16, 2026
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