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Motowheels.com Reviews 

1,649
•
TrustScore 4 out of 5

3.8

Motorcycle Parts Store
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers consistently praise the good quality and accurate descriptions of products, noting they often fit well and are easy to install. Many commend the fast shipping and efficient delivery. Excellent customer service, helpfulness, support, and good communication are also highlighted, alongside a strong selection of parts. However, some people were dissatisfied with significant delays in order fulfillment and a complete lack of communication, often experiencing backorders, non-delivery, and unanswered inquiries. A few customers also mentioned receiving products that did not fit their specific bike models as advertised.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the quality and fit of... See more

Order

Reviewers highlight negative aspects of order experiences, with many reporting significant delays and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising it as "best" and... See more

Response time

Users describe negative interactions with response times, with many reporting a lack of communication after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got the clutch slave cylinder I ordered, so no issues there. I am disappointed by their communication tho. I never got a confirmation email, or any communication for weeks. I called and they said... See more

Rated 4 out of 5 stars

The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sea... See more

Rated 3 out of 5 stars

Ordered and received no notification that it was not a stocked product and would take an extended time to receive. 10/10 would have ordered elsewhere had I known

Company details

  1. #8 of 10 best companies in Motorcycle Parts Store
  2. #1 of 1 best companies in Ducati Dealer
  3. #9 of 10 best companies in Motorcycle Equipment and Accessories Store

Information provided by various external sources

We are stocking distributors and direct importers with over a million dollars in parts inventory. We supply many dealerships with product. We can ship the same day because we stock everything we sell. We don't rely on third party drop shipping or special orders to fulfill your orders. Many companies advertise a low price but don't have the products on hand to deliver. We fill over 95% of our orders the same day. Our website features an inventory counter to let you know what we have in stock.

Contact info

  • 11306 Sunco Dr., 95742, Rancho Cordova, CA, United States

  • motowheels.com

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,649)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Oberon slave cylinder for Ducati ST3

Ordered an Oberon slave cylinder for a Ducati ST3. Part description was great, which also included color options. The part shipped fast, and the cylinder fit my bike without any issues. I'll definitely be ordering from Motowheels.com again.

March 22, 2025
Rated 3 out of 5 stars

I have ordered parts from Motowheels…

I have ordered parts from Motowheels for my Ducati motorcycles in the past, and shipped to a US destination. I am a Canadian resident and now must ship at exorbitant rates to the address registered with my credit card. Consider my business lost to this new policy.

March 19, 2025
Rated 5 out of 5 stars

Great customer service and prices

Great customer service, communication and prices! I asked for a discount on top of the VIP discount on my last two purchases and they took some off of the VIP price.
I've always been happy with Motowheels. I've never had an issue.

March 8, 2025

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