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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Real Estate Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So,the first visit was Gaz

So,the first visit was Gaz, lovely bloke, really down to earth,and said it it as it actually was.
Second Visit,Gaz to do what he said needed doing,on first visit.
Really lovely Genuine family man,cleaned up after himself, and took a real Pride in his work.
He does need to come back,as one of the parts were out of stock, but he's done a fabulous job,and I finally have my nice bathroom back, Instead of it been miserable with mould.
Would Recommend Gaz to anyone, Sound Bloke, Genuine, amd does what it says on the tin

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent work.

Gaz arrived with a pleasant good morning smile told me was from mouldex explained the job he would doing.
Once Gaz finished the job he tidy-up then explained the fan to me. Excellent work.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Jeremy visited me today 13/03/2026

Jeremy visited me today 13/03/2026

Was very helpful and knew his stuff knew what he was talking about..

Did a very in depth check of everything and has advised me of the next steps that is going to happen from now and what the plan is!

Would recommend him 1000%

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Extractor fan installation

Josh from mouldex installed new extractor fans in our kitchen and bathroom. He did an excellent job, very thorough, efficient, considerate & respectful service from start to finish. Highly recommended

March 12, 2026
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Rated 5 out of 5 stars

Mindas from Moldex came to my property…

Mindas from Moldex came to my property to carry out some improvements, he changed and installed a new bathroom extractor fan and carried out maintenance work on my air conditioning unit that was full of dust and almost completely blocked. He was professional, polite very friendly provided detailed information on the work they completed even going the extra mile to show me the dirty filter in my air conditioning unit that he throughly cleaned. Really great guy no mess for me to clean nothing very happy and would definitely recommend him. Hopefully he is the one who comes back to complete the bedroom painting to prevent mold growth. Thank you Mindas for the great work you done. Very happy.

March 10, 2026
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Rated 5 out of 5 stars

Mould survey

Jeremy attended for a survey as arranged, I was kept informed of an arrival time, Jeremy was very respectful, polite and efficient, as I work from home there was minimal disruption so very much appreciated thank you

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Mouldex

Mouldex attended my property today to inspect a mould issue, and it was a pleasure to have Jeremy carry out the assessment. He was professional, thorough, and took the time to explain everything in detail. Jeremy ensured all necessary information was gathered to make sure I receive the appropriate support. Excellent service throughout.

March 4, 2026
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Rated 5 out of 5 stars

Really efficient

Really efficient, fast working came round to do a survey within a week of being contacted. Peter armfield explained everything with great detail and in a way I could understand. Would highly recommend

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

5⭐ Danny mouldex

Danny arrived on time I did have to ask him to wait 5 minutes while I waited for my son's school bus to arrive. He was very polite and understanding of this. He did the work quickly and efficiently 10/10

February 26, 2026
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Rated 5 out of 5 stars

Very professional

Very professional. Lovely clear explanations of reasons for mold and things that need to be sorted to prevent the mold from coming back and showed where leak is.
Peter armfield and Joel called around today very good service

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

PIV installed

Had a PIV installed. Danny was great! Friendly and informative, cleaned up after himself. Quick and reliable service. Would definitely recommend.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Perr Armfield great lad

Perr Armfield great lad. Was taught a little about mold and best ways to prevent. Explained what’s to happen and took time answering all my small questions. And was a very pleasant guest.

February 23, 2026
Unprompted review

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