While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Real Estate Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to say thankyou to gaz for his professional attitude and work.

I would like to say thankyou to gaz for his work today. He had a professional attitude, he was very organised to. He kept me upto date and explained everything I needed to know about the work he was doing. He was extremely good throughout his work. He was very polite and nice to speak to. He was also very patient especially with 3 kids running around. He also left no mess and tidy up after him self. Thankyou again for your great work.

February 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Min Daugas arrived on time

Min Daugas arrived on time. He fully explained what he was going to do & was polite, friendly and helpful.
He was informative and explained the reasons why I had a mould problem in a simple way.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mindas

Mindas was a nice and pleasant gentleman and did the job quickly and efficiently and cleaned up after himself and explained everything to me so I could understand thank you

February 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Had work done by John carey and Perry…

Had work done by John carey and Perry Wilson . They were both very polite and explained what they were doing . Worked in a very respectful way . They both cleaned up after they finished the great jobs they done . Many thanks for doing a great job and respecting my home . 🏡

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Mouldex

The operative came within the time frame that had been arranged, he explained everything that was happening and explained the work that would be carried out.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Damp inspection

Surveyor Mark attended our property today to undertake damp testing. He completed his objectives with no fuss or disruption to ourselves and has given us a very much wider explanation to the problems which our landlords need to resolve. Communication was thorough and extremely helpful. Thank you Mark. Mouldex thoroughly recommended .

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

A job well done!

Craig L came out to my mum's property today. He fitted two extractor fans and treated all of the mould in her home. He did an excellent job and was professional, but also friendly. Would definitely recommend this company.

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lee Morgan from the South Wales branch…

Lee Morgan from the South Wales branch arrived promptly on time.
Lee carried out the work that he was allocated and was extremely tidy and cleaned up after himself when working and was extremely polite and courteous when at my property. Nothing was to much trouble for him.
Lee is an amazing Guy.

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thank you to emma who came to do work…

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her
My dads just came out of hospital plus hes deaf and partclie sighted emma done her best to explain to him what she was doing until i got there thank u much appreciated

February 11, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look