Mount Cars Reviews 570

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their pleasant, helpful, and professional demeanor, noting that both office personnel and drivers contribute to a positive experience. The service is frequently described as excellent, with many highlighting the reliability of timings, the efficiency of the booking process, and the promptness of car arrivals. People also appreciate the clear and timely communication regarding bookings and driver details. However, some customers were not happy with occasional delays, reporting that drivers were late without updates. A few reviewers also mentioned that controllers on the phone were sometimes rude or provided conflicting information when issues arose.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the punctuality of drivers,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting punctuality and reliability.... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the ease of booking, even at the... See more

Based on these reviews

Rated 5 out of 5 stars

Mount Cars are reliable and professional. I had an early morning flight to the airport and I received a txt with the drivers name, car make, colour and registration 20 minutes before pick up time, and... See more

Rated 5 out of 5 stars

I liked the reliability, of this company. We booked a taxi to pick us up from Gatwick airport after a late night flight returning from Portugal. I can't praise their communication highly enough. We re... See more

Rated 5 out of 5 stars

Booking taxi fair easy text when confirmed of car and driver text when taxi is on way good value better if loyalty card holder having discount is great

Rated 5 out of 5 stars

Urgent response with a pleasant and helpful support connecting a driver on all booking urgently. Sending messages on bookings and car arrivals. And finally, always sending a thank you message for u... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Our Chingford Mount office and phones are staffed 24/7 365 days a year. Having operated in the local area for over 40 years we know a thing or two about private car hire. With our state of the art IVR booking service you can rest assured you will be kept updated on your drivers progress as well as knowing who will be arriving to collect you as we text you the drivers details, photo and car details, our driver will arrive on time and get you where you need to be quickly and safely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

570 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Clean efficient and comfortable ride on time.

Overall, very good. Polite and friendly driver. Very comfortable, spacious and clean vehicle. Only note for the driver: do not start conversations on potentially sensitive topics such as geo political issues. Passengers may (and in this case did) have opinions different to your own.

February 28, 2026
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Rated 5 out of 5 stars

Efficient

Efficient, helpful and pleasant office staff. Cars arrive on time and drivers generally very friendly.

March 2, 2026
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