Mountgrange Heritage Reviews 

150
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and exceptionally knowledgeable during property searches and negotiations. People deeply appreciate the prompt communication, attentive guidance, and consistent support provided throughout the entire buying or renting process. Clients note that dedicated agents consistently go above and beyond to ensure property transactions and move-ins remain completely smooth. Consumers highlight the remarkable dedication and outstanding efficiency demonstrated by the team when managing complex paperwork and delicate closing stages. Many individuals express sincere gratitude for the personalized approach and trustworthy advice received from every team member involved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and helpful... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the dedicated team... See more

Customer service

Customers had positive experiences with customer service, noting that staff are consistently professional,... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick replies.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our propert... See more

Company replied

Rated 5 out of 5 stars

Dear Veronica, She is a wonderful person. She has been my greatest support throughout the entire process in London. She is also someone who has provided me with even more support than my own agent,... See more

Rated 5 out of 5 stars

I had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to... See more

Company replied

Rated 5 out of 5 stars

13 September 2025 Im absolutely delighted with… Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction sm... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

We are an independent estate agent based in Kensington & Notting Hill. If it’s a property for sale or to rent our team can help you find the perfect home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(150)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Kathryn gave me clear guidance and was…

Kathryn gave me clear guidance and was incredibly responsive and thoughtful with her replies. Could not recommend her and this company more!

August 21, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Mountgrange Heritage over the past 12 months. From the start of my tenancy the team has been consistently supportive, responsive, and professional.

Special thanks to Veronica, who was always approachable, super quick in communications, and quick to assist whenever needed.

It’s been a pleasure to live in a flat managed by Mountgrange, and I’d happily recommend their service to anyone looking for a well-managed property in London.

August 12, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Thanks for everything Veronica :)

Veronica is an absolute pleasure to deal with and always on the ball. She is super friendly and attentive with the quickest turn around times. Thanks for making my life easier! :)

August 21, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Becky - empathetic, reliable, inspiring

I've been working with Becky for over a year now, and in that time we’ve achieved great milestones on the social media front. It’s been incredibly empowering and encouraging to continue building on that success - a huge part of it thanks to Becky’s steady leadership.

Becky is both detail-oriented and approachable, striking a balance between knowing when to let things flow and when to step in with guidance. That combination, along with her supportive and empathetic approach, has made her a brilliant collaborator and inspiring leader to work alongside.

She brings a thoughtful balance of creativity, strategy, and calm direction to every project. What I’ve valued most is her ability to hold the big picture - brand voice, long-term goals, and business priorities -while remaining open to experimenting with new ideas in the moment.

Becky also creates space for collaboration that feels structured yet flexible. My creative input is always trusted, while her clear sense of direction keeps us aligned with Mountgrange’s brand and objectives. This balance has made our workflow feel efficient without ever being rigid.

Overall, working with Becky has been a rewarding experience -professional, empathetic, and inspiring. Her leadership has not only helped strengthen the brand’s presence but also made the creative process genuinely enjoyable and motivating.

August 14, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Good service and personable staff

We were very pleased with the service provided by Natalie. Although we didn’t end up finding the right property, she was warm, personable, and made sure we were promptly informed about every new listing on the market. We would definitely like to stay in touch with her should we be looking for another home in the future.

July 18, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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Rated 5 out of 5 stars

I’ve known Natalie Simpkin-Robles for…

I’ve known Natalie Simpkin-Robles for some time now, and she stands out as an exceptionally professional and knowledgeable estate agent. Ms Simpkin-Robles is genuinely passionate about what she does, and it shows in the way she communicates, advises, and supports both clients and colleagues. She has a sharp understanding of the property market, but what makes her truly unique is her ability to combine that expertise with warmth, approachability, and integrity. She’s someone you can trust- both professionally and personally - and I wouldn’t hesitate to recommend her to anyone looking for honest, reliable guidance in real estate in London.

August 4, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

EMMA WAS KNOWLEGABLE ABOUT THE MARKET…

EMMA WAS KNOWLEGABLE ABOUT THE MARKET FOCUSED & COMMUNICATED WELL WITH ALL INVOLVED

June 23, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Mountgrange Heritage helped us sell our…

Mountgrange Heritage helped us sell our Kensington apartment, and we are very satisfied. We had a price in mind, and we were not prepared to sell below. After having the apartment for sale with a large chain agency, who had endless visits without offers, we decided to try Mountgrange Heritage. After 1 visit the apartment was sold at an acceptable price. They had the right buyer for our property in their system. The selling process they handled well. Everything was as promised and faultless.

March 31, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Alex at Mountgrange is phenomenal

Alex at Mountgrange is excellent. He is the epitome of a professional and impressive estate agent. Alex was part of the reason I decided to purchase the property. Good energy and extremely supportive in assisting buying the property.

March 26, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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Rated 5 out of 5 stars

Just completed on my flat in Notting…

Just completed on my flat in Notting Hill after 2 years of looking for my perfect flat! Alexandre Chapalain was amazing- he couldn’t have been more helpful. Would highly recommend him and the company for anyone!

March 27, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Splendid support & professionalism

Just got our new flat with the support from Mountgrange Heritage Kensington. We can’t be more grateful for their high professionalism and amount of attention our case received along the way! Thank you Gillian for perseverance and following the deal through in our best interests.

March 21, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

A truly friendly & professional experience

A truly friendly & professional experience, delivered by Tim and Alex. Our house sold quickly. We have no hesitation in recommending Mountgrange Heritage.

April 4, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

West London property purchase

We have just bought a west london property through Gillian, Emma and the team at Mount Grange and they've been fantastic to deal with throughout. We have been offshore throughout the entire sales process and they've gone above and beyond to make things easy for us and to bring the purchase to a smooth conclusion. We would highly recommend them to anyone.

March 28, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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Rated 5 out of 5 stars

Tom went above and beyond his brief to…

Tom went above and beyond his brief to help us with managing a house that we rented through Mountgrange Heritage . He applied good humour with patience and we are very grateful to him for all his help.

January 15, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Very great worked provided by Tom

Very great worked provided by Tom French anytime we need his help! His very efficient and helpful.

January 8, 2025
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Elizabeth has been so wonderful to work…

Elizabeth has been so wonderful to work with. She is a true professional and always happy to assist. I have no hesitation in recommending her services to all.

November 4, 2024
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Defiantly recommend this estate agents

I cannot say how helpful Elizabeth has been, she very quickly became up to speed on our needs and was helpful, professional and knowledgeable throughout. The experience was focused, clear and ultimately painless; thank you Elizabeth job well done.

December 10, 2024
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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Rated 5 out of 5 stars

Professional

Very professional and thorough experience, clearly explained and honest.

December 4, 2024
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Great treatment with Emily

Great treatment with Emily - very diligent and able to provide us with tailored and beautiful property options.

December 11, 2024
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

She professional

She professional, knowledgeable and polite. A delight to have met her.

December 10, 2024
Unprompted review
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Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

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