Mountgrange Heritage Reviews 

150
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and exceptionally knowledgeable during property searches and negotiations. People deeply appreciate the prompt communication, attentive guidance, and consistent support provided throughout the entire buying or renting process. Clients note that dedicated agents consistently go above and beyond to ensure property transactions and move-ins remain completely smooth. Consumers highlight the remarkable dedication and outstanding efficiency demonstrated by the team when managing complex paperwork and delicate closing stages. Many individuals express sincere gratitude for the personalized approach and trustworthy advice received from every team member involved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and helpful... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the dedicated team... See more

Customer service

Customers had positive experiences with customer service, noting that staff are consistently professional,... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick replies.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our propert... See more

Company replied

Rated 5 out of 5 stars

Dear Veronica, She is a wonderful person. She has been my greatest support throughout the entire process in London. She is also someone who has provided me with even more support than my own agent,... See more

Rated 5 out of 5 stars

I had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to... See more

Company replied

Rated 5 out of 5 stars

13 September 2025 Im absolutely delighted with… Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction sm... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

We are an independent estate agent based in Kensington & Notting Hill. If it’s a property for sale or to rent our team can help you find the perfect home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(150)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service!

Such a pleasant experience with Mountgrange Heritage! I had a ton of questions I needed answers on about the area I was looking at, and they couldn’t have been more helpful. I dealt with a lovely lady called Elizabeth who made it feel like no question was too much! Thank you!

November 4, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Advertisement
Rated 5 out of 5 stars

Exceptional experience with Elizabeth

Exceptional experience with Elizabeth. Elizabeth was open, honest, attentive and showed true integrity - I never felt it was about the deal and always felt she had my best interests at heart. I absolutely recommend Elizabeth.

November 12, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

It has been a pleasure dealing with…

It has been a pleasure dealing with Elizabeth from the Moungrange Heritage! She was extremely knowledgeable and provided excellent communication. Nothing was too much trouble for her. Thank you so much for your support and advice.

October 25, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Impeccable service

Impeccable service provided by Elizabeth for my rental property in North Kensington. Communication was excellent throughout. Thank you again Elizabeth.

October 18, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

10/10 service from Elizabeth

10/10 service from Elizabeth, absolutely amazing. 100% recommended to all my friends and family!! Super friendly and very attentive.

November 12, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Advertisement
Rated 5 out of 5 stars

Very professional, great service

It was an absolute pleasure working with Katie. She was very professional in handling every aspect of the viewing, offer and handover process, and was always prompt in her responses while offering clear and helpful advice throughout. I am especially grateful for her support and seamless communication in the weeks before I moved in while I was overseas and in a different time zone. Right up to check in, Katie ensured that any matters were promptly addressed before connecting me with the property manager. Overall, a great experience with Katie and Mountgrange Heritage and would highly recommend to renters and owners in the area.

November 7, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Katie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

I highly recommend Gillian Pushkarna…

I highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.

November 9, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Gillian has been fantastic

Gillian has been fantastic! I have been looking to purchase a new home and she has been so helpful. She is so knowledgable of the area and has really listened to what I am looking for! Thanks for all your help Gillian!!

November 8, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Creative and Personal Service

Henry Liu and the whole team at MGH were wonderful to work with. They were consultative, creative, detail-oriented and professional. I have learned my lesson about working with big corporate national chains vs more personal boutique estate agents. Boutique’s like Mountgrange Hertiage are ultimately more successful thanks to their increased focus and personal approach.

September 27, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Advertisement
Rated 5 out of 5 stars

Great service Mountgrange Heritage

Cannot recommend Mountgrange highly enough. The professional service and attention to detail consistently delivered by Archie is fantastic

November 5, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Tom has been looking after my rental…

Tom has been looking after my rental properties for nearly 2 years and has done a very professional job making sure that the tenants are looked after, and that all matters are attended to swiftly.

September 11, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Very professional and friendly

We initially contacted Arne for one particular property which did not finally meet our criteria. Arne kept in touch regularly and was very proactive in trying to find us a home. Arne was professional and friendly. He understood our situation and tried to show us a broad spectrum of places.

July 1, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Archie was fantastic

Archie was fantastic! Super reliable, kept me updated throughout, and made the entire process smooth.

August 28, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Advertisement
Rated 5 out of 5 stars

Archie Turner was incredibly responsive…

Archie Turner was incredibly responsive and conscientious of our needs / requirements for the search. Really appreciated his regular check-ins without adding pressure.

September 6, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

A very smooth experience

This is my first experience renting through Mountgrange Heritage and I am extremely happy with the experience. They were extremely friendly and helpful in every step (thank you Elizabeth and Veronica) and the property was rented very quickly. A great service!

August 15, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Top notch experience selling my…

Top notch experience selling my property with the team. Professional and very knowledgeable. Overall a great experience.

August 8, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Great service from Veronica and the…

Great service from Veronica and the Lettings team. Nothing was too much trouble highly recommend

August 30, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Advertisement
Rated 5 out of 5 stars

Practical, professional and quick

Mountgrage Heritage have been and continue to be a very effective managing agent. Tom French has brought a great level of responsiveness and effective communication and would highly recommend.

August 12, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

Dear Alastair,
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

Renting is easy with Mountgrange!

Our experience renting with Mountgrange Heritage has been exceptional. They made the entire process stress-free, from viewing to moving in. Any concerns we have had since moving in have been promptly addressed and they continue to provide excellent support. Highly recommend Mountgrange to anyone looking to rent in the area!

August 12, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

Rated 5 out of 5 stars

I was looking to buy a flat in central…

I was looking to buy a flat in central London.
We found a very nice flat with Mountgrangeheritage.
Mrs Pushkarna, was very professional and helpful in helping us to manage the transaction.
I strongly raccomend Mountgrangeheritage.

July 17, 2024
Unprompted review
Mountgrange Heritage logo

Reply from Mountgrange Heritage

Dear Filippo,
We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look