Movelocity Reviews 13

TERRIBLE, no communication and then just lies about delivery!!

terrible, took forever to deliver parcel and made excuses

I can happily report that I had no issues with the delivery service from this company. I ordered a large item from Very.ie, and this company delivered it on time. The delivery driver also called in advance of the delivery time to let me know he was on the way. 5 stars, thank you guys.

My experience with movelocity was excellent. Although my original pick up was unsuccessful. When I contacted movelocity I was answered straight away by Dawn. From the beginning of the interaction to the pick up Dawn stayed with the process and kept me updated every step of the way. She was polite and efficient and within a very short time frame everything was sorted.

AVOID, AVOID, AVOID Movelocity company.
Worst delivery company ever, lost my parcel, constantly lying, promising to deliver the item the next day.
19 days have passed, and the item is still not delivered.

1 star – I would give 0 if it were possible.
Terrible company with awful organization. I have never experienced anything like this before. My bike was still at home almost three weeks after the collection order was placed.
Saturday was the fourth failed collection attempt, always for the same reason. They never provide a proper time schedule. Instead, they send a useless tracking link by email from a no-reply address, so there is no way to contact them or respond.
Saturday it got even worse. They did not even call me. I was following the driver’s route through the tracking link, and suddenly the status was updated to “not at home / no answer on the phone.” This is simply not true because no one called me at all.
I have called the number they provided (01-9609336) at least 100 times in the past three weeks, and no one ever answers. It honestly feels like no one is even working there.
This situation has been causing me a lot of stress. Four times now they have either shown up with no notice or simply marked the collection as failed.
After weeks of this completely dysfunctional process, I eventually had to solve the problem myself: yesterday I put the bike in a friend’s car and drove 24 km just to deliver it myself.
This is by far the worst company I have ever had to deal with. Completely unreliable.

Next advised that Movelocity are to give 15minutes notice of a delivery , this didnt happen. The delivery window was between 7.30am & 6pm. I missed the call by minutes, I called the driver several times, no reply. I left a voicemail & message, no response. I emailed & phoned head office, no response . Next sorted it a few days later & a lovely driver delivered the order. Customer care with this company is non existent.

Where to start?? They arrived twice without notification, after the first time I had called and emailed multiple times to ask for an hours notice- no response. I contacted Next who put it on the delivery notes that a phone call be made an hour before. Did they call?? NOPE. Also, I paid for a 2 man delivery service to a room of my choice, only one fella showed up and dragged the bed in from the van- no way on earth was he going to be able to carry it upstairs for me- not his fault of course. Had to leave in downstairs. Absolutely terrible service from start to finish.

Absolutely atrocious service from Movelocity. Bed dumped outside house in heavy rain for 2 days. No pre notice of delivery and impossible to liaise with this company. Would absolutely never buy anything that uses this company again. Dreadful.

Zero stars would be appropriate.
I ordered a lawnmower from Woodies. Received a tracking e-mail with tracking details. The order should have been delivered within 2 days, and it's now been 9 days. The tracking on the delivery day went as far as showing a status of "Exceeds Distance Threshold". Not sure what that means, but in the end no delivery has occured.

Failure on every level.

Delivery attempted with no notice and no-show when it was scheduled.

Finally only received one of two packages and no word from their customer service when queried multiple times.

Had to seek a refund from the retailer in the end.

Parcel delivery from Very should have had 3 boxes, they delivered 2 marked all 3 as delivered and signed on my behalf, can't be contacted since, be very careful dealing with this company, I wouldn't order anything from anywhere that uses them in future, total scam.

Very.ie now use this company to pick up big items for return
Company based in Cork Ireland.I had the team from Athlone call to my house for a return.These people.were a man a woman..Father and daughter team..They were a joy to deal with so polite and helpful and cheerful. So thank you both for a smooth and efficient collection of my faulty cooker back to Very.ie...plus also your expert help with the wrapping.