Move with Us Reviews 

2,671
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, making complex processes feel much easier. The service provided is consistently described as excellent, with many appreciating the clear explanations and constant updates throughout their journey. Reviewers highlight the exceptional customer service and quick response times, noting that the team is always available and willing to assist with any questions or concerns. However, some people mentioned difficulties in contacting the company, experiencing slow responses or no replies to phone calls and emails. A few other people also felt that communication was poor and that agreed timelines were not always met, leading to frustration and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers praising helpful and easy communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience I have had great communication with Carrie-Anne Johnson and Carolyn Crooks , emailed were replies to me instantly with great professionalism and answers makes my life a lot easie... See more

Rated 5 out of 5 stars

Our Sales Progressor, Brandon Haynes, was & is an absolute star! He answered our questions with patience, understanding & a friendly manner. I never had a problem with trying to contact him & he tried... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,671)

818 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Service!

Hi Beth, Thank you for speedy response! Really Appreciate it, you are amazing!

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Help from an unexpected quarter

We had an unexpected secondary chain to our direct property chain. Our direct chain was complete and ready to exchange but the secondary chain wasn’t even complete!
Daniel Usherwood was very helpful in finding out what stage each link in the chain had reached and passing this on to us. Our own Estate Agents seemed to have very little information. Daniel persuaded the developer not to withdraw contracts with us until another buyer was found. Unfortunately for us another buyer was found and we lost the house so 1 star for outcome but 5 stars for Daniel’s efforts on our behalf to keep the deal going in the interest of the developer as well as ourselves

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Nigel.

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Excellent communication via email that…

Excellent communication via email that provided clear detailed information. Response time was perfect. The efficient and helpful support received from the Compliance Administrator, Leanne Lane was highly professional which was very reassuring.

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we erally do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie pett

Lucie guided us through the process and it's done now.

May 8, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Holly was helpful

Holly was helpful, incredibly polite and very prompt in getting back to me with any updates or changes. She made navigating the sometimes stressful process of arranging everything, pleasant and straightforward. Thank you.

May 5, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

We’re really pleased to hear that you found the process to be so straightforward and appreciate you taking the time to leave your review.

Kind regards,
Mve With Us

Rated 5 out of 5 stars

The sale of our property.

Amy kept us informed about how the sale of the house was proceeding.
Amy gave good advice regarding the sale.
Answered our concerns quickly and efficiently.

April 28, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Robert,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Speedy responses. Great service. Thank you.

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Gemma,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Would like to say a big thank to Jamie…

Would like to say a big thank to Jamie Plamer for support and the communication was good and very informative at all stages of the sell and purchase

April 27, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Jamie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Has been lovely and very…

Millie Has been lovely and very efficient
Thank you ☺️

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Kelly,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent service,

Excellent service,
Very professional

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Edmond,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Quick & easy!

Quick, clear and easy!

May 7, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Property selling update

Very good communication

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Anthony,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Amazing company really trying there…

Amazing company really trying there hardest to sell or property and all handled with care and attention
Leanne Lane has been very good in keeping us up to date with how everything is going and feedback from potential buyers . Highly recommend

May 1, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Vicky,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 1 out of 5 stars

Called numerous times

Called numerous times, always the same put on hold left message still no reply. phoned 27 times over the week unable to talk to someone left message and one sent as urgent on messages .

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi David,

Thank you for sharing your feedback with us. At move With Us we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We were very happy with the service…

We were very happy with the service provided and Lucie Pett was very professional and made us feel confident about the whole process

May 1, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Susan,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very helpful, efficient and friendly.

It's obviously a stressful time for us all. Move with Us who were recommended by the Co-op could not have been more helpful. Sherri Storey who was on our case helping us through the process is an excellent advisor/organiser. She was so helpful when we came a little unstuck. Until you go through all this you don't realize how valuable it is to have someone like Sherri to contact in times of need.

May 1, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Dean,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Sherri.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service and outstanding…

Great service and outstanding communication from Kimberley.She kept us updated all the way through.
Thank you very much, Kim!

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very helpful

Ryan Pascoe was very good at guiding us through the difficult process of selling our late father’s house and was always very responsive to questions we had. We would recommend his service.

May 6, 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Tara,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look